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“Disappointing”

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Holiday Inn National Airport / Crystal City
Ranked #37 of 52 Hotels in Arlington
GreenLeadersGold level
Reviewed March 24, 2014

This hotel offers free shuttle to metro but two nights in a row we received a message saying the circuits were too busy when we tried to call for pickup. All other numbers we dialed worked fine. It was particularly frustrating after spending eight hours getting a broken arm set. We had dashed all over the city getting pain meds. It was freezing cold. The cab company was closed. We arrived 20 minutes before the shuttle stopped but no answer at hotel. We even called another hotel to call them. And we had three kids in tow. We finally begged a bus driver to take us close to hotel. The night manager did not seem to care that we were stranded. Others who called reached a voicemail box. Would a hotel really leave their phone not working for two days and nights or was the night staff choosing to take a nap? We were pleased with hotel until this happened. Now that I think about it, the night that we arrived they told us they were sending a shuttle. After waiting we called again and they said they were off duty. Another Holiday Inn shuttle driver took us to the hotel. I would advise finding another hotel.

Stayed: March 2014, traveled with friends
Thank ButterflyFishLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HINationalAirport, General Manager at Holiday Inn National Airport / Crystal City, responded to this reviewResponded March 27, 2014

Dear ButterflyFishLady,

Let me start by apologizing for any inconvenience this situation may have caused. I also want to thank you and your husband for taking the time to express your concerns. I hope we were able to exceed your expectations once this was brought to our attention. I did not get a chance to follow up about your trip to George Washington Hospital, please let me know if that went well! Once again, I apologize for any inconvenience and certainly hope that you would consider Holiday Inn National for your future travels.

Sincerely,
Zarar Ahmed
General Manager Holiday Inn National Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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280 - 286 of 554 reviews

Reviewed March 20, 2014

Clean tidy quiet relaxing hotel, but the best thing about it is the reception, the best people ever, they make you feel at home among your family, they are yannik, jana, gratzia, ehtiopiean model helena, but the soul and spirit of this hotel is patricia, a beautiful, nice and classy lady with a smiley happy face that filled my day with joy every day, im returning next week to this hotel because of her. Great hotel and great staff, higly recommended.
Rasheed.

  • Stayed: March 2014
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Thank Rasheed1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2014

The Holiday Inn Crystal City is an average hotel. The rooms are getting a little tired and are in need of a make over. The air conditioning unit in my room was very loud, as was the exhaust fan in the bathroom. However, the friendliness, helpfulness and professionalism of the staff were exemplary.

  • Stayed: February 2014, traveled on business
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Thank Tomby66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 18, 2014 via mobile

we got stranded in Washington , because of storms in Portland. Holiday Inn offered a great stranded travelers rate. They were very helpful! They have a good restraunt and the rooms are clean. The staff is kind. & helpful for that matter. Good place!

Stayed: February 2014, traveled with family
1  Thank winthropian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 15, 2014

Mr. Ramon, the hotel manager contacted me personally to answer questions regarding our park and fly package. We stayed here when flying out of National Airport for a weeklong trip and parked our car. Extremely convenient and nice accommodations!

  • Stayed: February 2014
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2  Thank Spencer22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2014

My wife and I got stuck in Washington, DC for a night because of massive snow storms in Boston. We ended up having to find a hotel quickly for one night. The airline pointed us toward this one, and we were very happy.

The staff at the front desk seemed to genuinely feel badly for us because we were stuck and exhausted from traveling. They gave us a key to a beautiful room overlooking the city with awesome views.

The room was squeaky clean, and the bed was huge and comfortable. We checked in and went back downstairs to get some dinner at the restaurant / pub that was inside the hotel.

Ali was the manager, and he talked with us quite a bit about where we were from and what happened. He hooked us up with a free dessert. Very nice, and he didn't have to do that.

Our dinner was great, and we headed back to our room. We slept well and quite comfortably. They stock the room with plenty of amenities, so that helped us out quite a bit since our luggage was caught in the system somewhere with the airline.

Thank you, Holiday Inn, for taking care of us during a stressful experience!

  • Stayed: December 2013, traveled with family
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1  Thank Bills_Journal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 9, 2014

This was our 2nd stay, and like our first, was great. The staff is exceptional, rooms are clean, food in on-site restaurant is very good, and there is extended parking. We were able to leave our car there for the two weeks we were away. The airport shuttle is on-time and frequent. We have traveled to many countries and have been in all kinds of places to stay, and I will tell you that this place is made exceptional because of it's staff. There is an outdoor pool, a work-out room with new equipment, a nice bar and restaurant, a laundry room for guests to wash their clothes, if necessary, and the parking is a ramp attached to the hotel so cars are safe. We will definitely stay here again.

  • Stayed: January 2014, traveled with friends
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Thank delawareduo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn National Airport / Crystal City

Address: 2650 Jefferson Davis Hwy, US Route 1, Arlington, VA 22202-4001
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Arlington
Price Range: $89 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn National Airport / Crystal City 3*
Number of rooms: 280
Official Description (provided by the hotel):
Welcome to the Nation's Capitol and the Holiday Inn National Airport, the best hotel in Arlington Virginia! This full service Crystal City hotel is located minutes from Ronald Reagan National Airport, the Pentagon, and 23rd Street restaurant row. Take advantage of our free wireless high-speed Internet. For government, contract and military travelers, the Holiday Inn offers a unique per diem package, the best of any Arlington hotel. Our hotel is also a great business location, convenient to many Northern Virginia companies, including IBM, Boeing, Lockheed Martin, EPA, Raytheon, USPTO and Navy Elite. We offer the amenities and meeting room services a business traveler needs for a productive visit. Our Arlington hotel offers accommodations that are great for vacations too! The monuments, museums and attractions in Washington, DC and historic Old Town Alexandria are easily accessible by Metro or car. Shop at the Pentagon City Mall and Fashion Centre Mall. For dining, guests can choose to enjoy Fresh Kitchen for breakfast and lunch and O'Malley's Sports Pub for dinner! We offer free high-speed Internet in our guest rooms and wireless Internet in our public areas. Our finest attribute is our professional and friendly staff. ... more   less 
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Also Known As:
Holiday Inn National Airport / Crystal City Hotel Arlington
Holiday Inn Crystal City
Holiday Inn Arlington
Arlington Holiday Inn

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