The Holiday Inn National Airport Hotel in Crystal City is conveniently located only a few miles from Ronald Regan Airport and they run a shuttle 24/7 to and from the airport. I had an early flight out of DCA so decided to stay the night at the hotel, despite being from Northern Virginia. The hotel itself is fairly nice, though the carpet in the hallways and rooms are definitely worn out. The rooms, however, are spacious and well decorated with a large desk area. The sink area is nice and updated but the actual bathroom definitely could use some updating. The shower/tub are old and worn with paint peeling and cracks around the structure. I also thought that the parking signs needed to be larger and better illuminated.
The thing that stood out to me the most was that the staff was incredible. They were very helpful and accommodating. The shuttle service and drivers were superb, as well. The customer service is what took my rating from a 3 to a 4. It was some of the best service I've experienced at a hotel.More
- Room Service