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Holiday Inn National Airport / Crystal City
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Reviews (593)
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All reviewsnational airportcrystal cityfront deskpark and flyshuttle servicefree shuttlepleasant staydc areaan early flightbed was comfortablemetro stopthe entire stafffree breakfastfitness centerbusiness centerfew blocksparking
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Reviewed January 20, 2014

It's a Holiday Inn at an airport, what more can I say? The rooms are pretty spacious; the bed was comfortable (including the pillows, unlike other Holiday Inns I've stayed in); it was clean. What made a difference was the staff who were really friendly and helpful, especially the desk staff and the waiters in the National Diner. All of them went out of their way to find solutions to anything (e.g. how to get to Dulles airport, or healthier options on the breakfast menu). The Shittle service from the airport to the hotel was also very efficient. Thank you.

Room Tip: Ask for one on the side that faces Crystal City - unless you like looking at airports!
  • Stayed: January 2014, traveled on business
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Thank LozBristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2014

I was stuck in Houston during a recent storm, trying to get to VA. with my daughter and grandkids. When I saw we were not going to get back in time to rent a car to get home, I immediately called Holiday Inn. Yannick, the front desk clerk assured me there would be no problem. The check in time was 1:30 a.m. and we were exhausted from traveling all day. He went over and above what desk clerks do to make our stay restful. All desk clerks should be as friendly and helpful as he was for us.

  • Stayed: January 2014, traveled with family
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Thank BetsyA366
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2014

Was stuck in an ice storm in DCA and got this for 80$ AAA discount the night of. Was quickly picked up by the shuttle with other stranded passengers, and brought to the closeby hotel. Slow check in (mind you, I had 10 people ahead of me with 2 clerks) but they did manage to be friendly and in good humour. Was provided with a free breakfast (was it as an apology for the wait or because of my new gold status).

The room itself was decent but there was some tear and ware to be seen on carpet and lampshades...beds were a bit soft. Bathroom was decent. Free wifi and LCD TV with plenty of channels.

Gym was smallish but with good equipment, new and functional (but did not have any gear to use). Breakfast was provided a la carte in a dinner like restaurant on the premises , with good options. I had eggs and sausage with a pancake. There is a Macdonald next door if you are on a budget.

Overall, a decent option if the price is right.

  • Stayed: December 2013, traveled solo
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1  Thank Lubiere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2014

Rooms were clean and serviced daily. No check in problems all excellent. You can buy 'old town trolley tour' tickets from the little shop downstairs which is not only a great way to get around Washington DC but there is a FREE shuttle that picks you up daily from the front of the hotel. The road that the hotel is on always has taxis driving along, but the front desk easily organises you one. Mcdonalds is next door. There is Chillis in one direction and IHOP in the other. No more than a 1.5mile walk at the most. We will be staying here again when we visit Washington DC for Christmas 2014. Only complaint is they need much better pillows.

  • Stayed: September 2013, traveled as a couple
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Thank Lauren S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2013

The receptionists were really friendly and service oiented. Service in the bar was also good. But the rooms are dated and my heater kept cranking up very loudly every 20 minutes. Got the technician in but problem was not fixed. Toilet flush was also broken on the first night. Coffee mugs in diner was old with coffee stains and lipstick stains. The hotel is near many restaurants and right next to a 24-hr macdonalds outlet. Do try the kebab joint that is 5 minutes walk in the direction of the metro. As I was attending a conference at Hyatt regency, location wise, it was ideal at an affordable price. I will not stay here though if I were on vacation.

  • Stayed: December 2013, traveled on business
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Thank TanWS_OM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HINationalAirport, General Manager at Holiday Inn National Airport / Crystal City, responded to this reviewResponded January 7, 2014

Toffeebee,

There no excuses I can give you regarding the level of service you experienced during your stay. Your comments will be shared and addressed with the management team that's responsible for the area you mentioned in your survey. My apologies on behalf of the team at Holiday Inn National for not delivering the level of service you come to expect when staying an IHG brand hotel.

Yours in hospitality,

Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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