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“Great Place”

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Holiday Inn National Airport / Crystal City
Ranked #37 of 51 Hotels in Arlington
GreenLeadersGold level
Sydney, New South Wales, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great Place”
Reviewed January 3, 2014

Rooms were clean and serviced daily. No check in problems all excellent. You can buy 'old town trolley tour' tickets from the little shop downstairs which is not only a great way to get around Washington DC but there is a FREE shuttle that picks you up daily from the front of the hotel. The road that the hotel is on always has taxis driving along, but the front desk easily organises you one. Mcdonalds is next door. There is Chillis in one direction and IHOP in the other. No more than a 1.5mile walk at the most. We will be staying here again when we visit Washington DC for Christmas 2014. Only complaint is they need much better pillows.

  • Stayed September 2013, traveled as a couple
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Helpful?
Thank Lauren S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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517 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (93)
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English first
Singapore, Singapore
Level Contributor
62 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed December 26, 2013

The receptionists were really friendly and service oiented. Service in the bar was also good. But the rooms are dated and my heater kept cranking up very loudly every 20 minutes. Got the technician in but problem was not fixed. Toilet flush was also broken on the first night. Coffee mugs in diner was old with coffee stains and lipstick stains. The hotel is near many restaurants and right next to a 24-hr macdonalds outlet. Do try the kebab joint that is 5 minutes walk in the direction of the metro. As I was attending a conference at Hyatt regency, location wise, it was ideal at an affordable price. I will not stay here though if I were on vacation.

  • Stayed December 2013, traveled on business
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Helpful?
Thank toffeebee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HINationalAirport, General Manager at Holiday Inn National Airport / Crystal City, responded to this review, January 7, 2014
Toffeebee,

There no excuses I can give you regarding the level of service you experienced during your stay. Your comments will be shared and addressed with the management team that's responsible for the area you mentioned in your survey. My apologies on behalf of the team at Holiday Inn National for not delivering the level of service you come to expect when staying an IHG brand hotel.

Yours in hospitality,

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lanexa, Virginia
Level Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed December 13, 2013

Stayed here for one night. Above average Holiday Inn but what made this a great stay was the staff. Everywhere I went, from the front desk to the bar for dinner to breakfast in the "diner" in the morning service was prompt and everyone truly seemed to make me feel like I was a customer, not a bother. I can't always afford to stay in this area but they can count me as a repeat customer when rates permit.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
125 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed November 25, 2013

I had a great experience at this hotel with a group. The beds were beyond comfy, that's what I remember most! We all got rooms high up, and so had no noise issues what so ever. It was about a half mile from the metro, and we had a few good food places walking distance. The staff were friendly and the showers had good pressure with warm water. All in all, a winner for the price!

  • Stayed November 2013, traveled on business
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patrick F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 22, 2013

I was with a large group (Nov. 2013) and the sign in was very easy. Friendly and courteous staff. The King room was clean and well maintained though a bit small for a king room. It was on the 10th floor with a beautiful view of a residential area and colorful fall trees. Our group was given the bar area two mornings for breakfast and conversation-both very good. The hotel is in a convenient location--within walking distance of nice restaurants and shops. Had a great time.

Room Tip: Skip room 1029 if you're handicapped. A sign outside the door said to push the button and wait 5...
See more room tips
Green Features: Very good on environmentally friendly practices. Had info on saving water and laundry.
  • Stayed November 2013, traveled with friends
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Helpful?
Thank ruraliberal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inver Grove Heights, Minnesota
Level Contributor
103 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
Reviewed November 21, 2013

My husband and I traveled to the DC area over the Veterans' Day weekend to gather with a large group for a reunion. Our group was provided space to gather, and our rooms were located for the most part on the same floor. In spite of being extremely busy, the hotel staff were consistently helpful and accommodating the entire weekend. The rooms were clean and comfortable. The hotel provided free shuttle service, not only to and from the airport, but also to the metro stop and for one of us even to church on Sunday morning! We would definitely stay here again on a return to the Washington area.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank abcfox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northwest Ohio
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 11, 2013

I was part of a very large group of college students on a trip to D.C. I was very pleased with the hotel. The rooms were clean, The beds were super comfy, and I couldn't hear any noise. I slept like a baby. The McDonalds really is right next door. I would have liked to have had a free continental breakfast served, but as the diner was on site, this was fine. The food was good. The only problem with the pub is that I don't believe that they were prepared for groups, and it took an hour to get my food, but when I got it, the portions were generous, the food piping hot, and it was good. I did hear the manager ask the head of the group how many people might be expected for breakfast the next morning so that they would be prepared.

My only complaint is that since my roommate was blind and has a guide dog, there is no place on the property for walking your dog. It does say that pets are not welcome, so the guide dog is a exception, but I was very uncomfortable with having to go the the back of the hotel at night to walk the dog. There was a strip of grass in the median of the road, so this served its purpose, but it didn't feel very safe, even though I was assured this was a safe neighborhood.

Other than that, I was pleased with my stay and they were well prepared to check in all 44 people in the group.

I'd also like to mention the beautiful view from the hall next to the elevator. The trees were changed over to spectacular fall colors, and the picture window made it possible to view them i all of their glory.

  • Stayed November 2013, traveled with friends
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Helpful?
Thank kady39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn National Airport / Crystal City

Property: Holiday Inn National Airport / Crystal City
Address: 2650 Jefferson Davis Hwy, US Route 1, Arlington, VA 22202-4001
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Arlington
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn National Airport / Crystal City 3*
Number of rooms: 280
Official Description (provided by the hotel):
Welcome to the Nation's Capitol and the Holiday Inn National Airport, the best hotel in Arlington Virginia! This full service Crystal City hotel is located minutes from Ronald Reagan National Airport, the Pentagon, and 23rd Street restaurant row. Take advantage of our free wireless high-speed Internet. For government, contract and military travelers, the Holiday Inn offers a unique per diem package, the best of any Arlington hotel. Our hotel is also a great business location, convenient to many Northern Virginia companies, including IBM, Boeing, Lockheed Martin, EPA, Raytheon, USPTO and Navy Elite. We offer the amenities and meeting room services a business traveler needs for a productive visit. Our Arlington hotel offers accommodations that are great for vacations too! The monuments, museums and attractions in Washington, DC and historic Old Town Alexandria are easily accessible by Metro or car. Shop at the Pentagon City Mall and Fashion Centre Mall. For dining, guests can choose to enjoy Fresh Kitchen for breakfast and lunch and O'Malley's Sports Pub for dinner! We offer free high-speed Internet in our guest rooms and wireless Internet in our public areas. Our finest attribute is our professional and friendly staff. ... more   less 
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Also Known As:
Holiday Inn National Airport / Crystal City Hotel Arlington
Holiday Inn Crystal City
Holiday Inn Arlington
Arlington Holiday Inn

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