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Holiday Inn National Airport / Crystal City
Ranked #37 of 52 Hotels in Arlington
GreenLeadersGold level
Reviewed July 8, 2013

We stayed for three nights while we toured DC. The staff was very good to us and the shuttle service was a money and time saver! We arrived at 10 am and the staff allowed us to check in early. The room is very clean and the breakfast is excellent! On our way out, we had a late-afternoon departure flight, the staff allowed us to stay in the room for a couple of extra hours.
The shuttle leaves every 15 minutes from the hotel, but more importantly, the shuttle will pick you up at the metro station at the end of a long day of touring. (They stop at midnight) Be sure to tip the drivers!

  • Stayed: July 2013, traveled as a couple
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4  Thank Andy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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333 - 339 of 554 reviews

Reviewed July 6, 2013

This hotel offers good value for tourists or other visitors to the D.C. area. The facilities are good and the rooms are comfortable. There are few choices for restaurants in the area without walking and, in addition, the walk to the closest metro station is about 15 to 20 minutes. In D.C.'s warmer months, that's really uncomfortable. The hotel is close to the airport and does offer regular shuttle service. The staff is friendly and helpful.

  • Stayed: April 2013, traveled solo
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3  Thank buffalojim67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn National Airport / Crystal City, responded to this reviewResponded July 22, 2013

Dear buffalojim67,

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. It is our pleasure to accommodate our guests needs the best way we can and we are so pleased you appreciated our facilities and the service you received from our staff. We apologize for the inconvenience you had with our location. We will use your comments to improve our efforts. Despite your disappointment we do hope you will stay with us again when you can be assured of our very best attention.

Thank you again for your feedback and have a wonderful day!

Sincerely,

Karen C
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2013

My family stayed here last year while visiting DC. We stayed several nights and the room was very comfortable, especially after the longs days of walking around all of the DC tourist attractions. The staff was very nice. The shuttle service is a bit slow but the drivers were very courteous and professional. The hotel was within walking distance of the subway and several restaurants. We will stay here again.

  • Stayed: August 2012, traveled with family
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4  Thank Ann_Joe_Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2013

I ended up missing a connection and DC and was forced to stay the night. I chose this location because it is very close to the airport.

I'd say the place is pretty average. For the price paid, it's not spectacular, but it is the DC area, so it was comparable to other nearby hotels. It was clean, and easily accessible via the airport shuttle.

  • Stayed: June 2013, traveled on business
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3  Thank paulmguf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn National Airport / Crystal City, responded to this reviewResponded July 20, 2013

Dear paulmguf,

Thank you for taking the time to complete a review on your stay. I am happy that you noticed the cleanliness of our property. I truly apologize for the not up to par experience you had during you stay with us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Karen G.
Case Manager
IHGCare

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Reviewed July 1, 2013

I have stayed at this hotel several times because we have a government conference there, and it is very close to the airport. My most recent stay was the best yet. The front desk staff were attentive and courteous, the AC worked well, and the shuttle transfers were efficient. One morning I asked for toast (it wasn't included in the buffet breakfast) and Dora, our waitress, had some made just for me. High five, Dora! I look forward to coming again.

  • Stayed: June 2013, traveled on business
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2  Thank transplantdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2013

Our non-smoking room reeked of cigarettes, the air conditioning unit is incredibly loud (sleeping was difficult), the toilet seat was broken, one of the lamps was nearly broken and leaning heavily to one side...

On arrival, we were first refused check-in because the person who had booked the rooms hadn't yet arrived (she was a good two hours away). That's fair enough, but we had called in advance about this and was told everything would be fine. We had to get our friend on the phone until the receptionist reluctantly checked us in. No big deal, it wasn't a terribly bad exchange but the communication between staff could be worked on.

Won't be coming back any time soon, I'm afraid.

  • Stayed: June 2013
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1  Thank saendar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HINationalAirport, Manager at Holiday Inn National Airport / Crystal City, responded to this reviewResponded June 27, 2013

Dear guest,

First, thank you so much for sharing your honest feedback with us, we are always striving to improve our product and our customer service every day and your comments help tremendously. We are very disappointed to hear that you did not have an enjoyable stay. The comments you made regarding the condition of your guest room will be reviewed and discussed with the operational department immediately. On behalf of the entire team at the Holiday Inn National Airport and as the hotel manager, I want to express my sincere apologies to you for not meeting your expectations.

We would love for you to give us another chance to prove to you that the Holiday Inn National cares about our hotel guests and their comfort and satisfaction!.

Respectfully,

Ken Abrom
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2013 via mobile

Party of 4 stayed for 5 nights while touring DC & surrounding area.
Pros:
•Adjacent to Reagan National
•Excellent shuttle service to/from nearest metro station, airport, & nearby restaurants (Malki is an excellent & prompt driver)
•Rooms were clean
•Very good front desk service by Candis
•Good in-house bar, restaurant
•McDonald's & Dollar car rental easily next

Cons:
•Some front desk personnel should be more aware/accurate about trolley tour & taxi service
•Room was not serviced one day but quickly corrected
•Had to request sufficient wash cloths & towels a couple of days

Overall, we will/would do this hotel again if in the area for same purpose.

  • Stayed: June 2013
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2  Thank BusterYukon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn National Airport / Crystal City

Address: 2650 Jefferson Davis Hwy, US Route 1, Arlington, VA 22202-4001
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Arlington
Price Range: $88 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn National Airport / Crystal City 3*
Number of rooms: 280
Official Description (provided by the hotel):
Welcome to the Nation's Capitol and the Holiday Inn National Airport, the best hotel in Arlington Virginia! This full service Crystal City hotel is located minutes from Ronald Reagan National Airport, the Pentagon, and 23rd Street restaurant row. Take advantage of our free wireless high-speed Internet. For government, contract and military travelers, the Holiday Inn offers a unique per diem package, the best of any Arlington hotel. Our hotel is also a great business location, convenient to many Northern Virginia companies, including IBM, Boeing, Lockheed Martin, EPA, Raytheon, USPTO and Navy Elite. We offer the amenities and meeting room services a business traveler needs for a productive visit. Our Arlington hotel offers accommodations that are great for vacations too! The monuments, museums and attractions in Washington, DC and historic Old Town Alexandria are easily accessible by Metro or car. Shop at the Pentagon City Mall and Fashion Centre Mall. For dining, guests can choose to enjoy Fresh Kitchen for breakfast and lunch and O'Malley's Sports Pub for dinner! We offer free high-speed Internet in our guest rooms and wireless Internet in our public areas. Our finest attribute is our professional and friendly staff. ... more   less 
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Also Known As:
Holiday Inn National Airport / Crystal City Hotel Arlington
Holiday Inn Crystal City
Holiday Inn Arlington
Arlington Holiday Inn

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