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“Great Stay, nice staff, clean rooms”

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Holiday Inn National Airport / Crystal City
Ranked #38 of 51 Hotels in Arlington
GreenLeadersGold level
South Dakota
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great Stay, nice staff, clean rooms”
Reviewed May 29, 2013

Stayed there twice this month and both stays were enjoyable. Clean rooms, nice staff, cute little lounge and restaurant. If you are looking for a great price for the amenities, it was really good. I have no complaints at all. I guess if you are looking for a hotel withing walking distance of attractions, this may not be it. We had a car so no problems here. Google maps can help with that decision. You can't really blame the hotel. Yes you pay for parking but that's city life. The garage was convenient and secure. Will stay again for sure.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cdxjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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509 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (93)
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Nashville, Tennessee
Level Contributor
74 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed May 28, 2013

I stayed at this property after selecting a Hotwire deal and the value was about right for what I paid, but would not be worth the prevailing price. The location has no pool or spa, so that was a big turn-off right away. The rooms were a little dated and did not have any amenities, so there was nothing to make this place stand out.

Also, it is not very conveniently located, but the hotel does provide a shuttle service to the Metro Station, which is about 8 blocks away. However, twice, we had to wait an excessively long time, the first time, the driver went a different route and we didn't see him and the second time, the driver said he never got the call from the hotel clerk to pick us up.

Green Features: The room did have a waste receptacle labeled Recycle, so we assume they separate their trash accordingly.
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Patrick K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HINationalAirport, Manager at Holiday Inn National Airport / Crystal City, responded to this review, June 14, 2013
Thank you for sharing your experience at our property!

Your comments regarding your hotel stay at the Holiday Inn National Airport can only help us improve the level of service to our hotel guests. Your review will be shared with members of the team to discuss exactly how we can improve our guest service and property.

Once again thanks for sharing your comments with us. We do hope to see you again soon.

Safe travels,
Ken Abrom, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pennsylvania
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 28, 2013

This was a spur of the moment trip for me and 2 other ladies for the Memorial Day Weekend since our plans got cancelled. I purchase alot from Hotwire.com and came across this hotel for a reasonable price of $91 for one night. I wanted to be close to DC because we would be clubbing. I must say being a Marriott hotel freak that I was very pleased with this hotel. The weekend I came there was also a Bike Convention I believe that they do every year so we pulled up to thousands of Harley Davidsons which I thought would be distracting with so many people in this one hotel. Not all. When first arriving, check in was speedy. At first he said he wasn't sure if he couldn't accomodate us with beds for all 3 of us even though that is what the reservation said. He wasted no time with as busy as it was with getting us a 2 bed room. Parking was $16 which was the only downfall. Even though your car is parked secure in their parking lot, it is very tight to get in and out of but other than that, I know it was safe because I noticed an employee going around and checking everyone's car to make sure everyone parked in there was a guest at the hotel with the tag. When arriving from the elevator, the mural on the wall is beautiful, and entering our room was even better. This room was spacious and mighty clean. The beds were amazing and there is a cute refrigerator that is hidden in the dresser (which we thought was a drawer) but it is out of sight but very convenient. The staff was very friendly and the guy who checked us in even helped our drunk selves after a night of partying late by assisting us with heating up our food from Applebees (which is about 5 miles further into Arlington) in their lobby and walking us back to our room safely. The commute from the hotel to DC was no more than 10 minutes and the Pentagon is no more than 5 minutes away. A out of the way hotel for a reasonable price. I was also happy when I checked out to know that my parking was only $6 instead of $16. I want to say thank you to the staff of this hotel. You made my trip a easy, reasonable and comfortable trip. Oh and may I add. Even with so many kind and sweet bikers in this hotel, you could hear a pin drop on my floor. That's how quiet it was. They accomodate very well.

Room Tip: We were located on the third floor all the way at the end of the hall. It was convienant for us beca...
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Piscesbaby82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Canada
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 28, 2013

I found this very expensive for what we got at over $200 a night. A very small room that needs a new arrangement of the furniture. We had a king size bed which was very comfortable but the air conditioner was right at the bed blowing on me all night. The sheets protected me a little. Good thing we had an very early flight . I also noticed that the room had a very bad stale smell as if someone smoked it it and it stayed in the air filter. We had supper in the restaurant on site and found the food very good and plenty of it. We ordered a cab to take us to the airport because we had to leave before the shuttle started and found that the $6 fare very reasonable. If you need a place too sleep for a short time this hotel would do

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank daylili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn National Airport / Crystal City, responded to this review, June 14, 2013
Dear daylili,

Thank you for taking the time to post a review of the hotel. We are glad to read you found the bed very comfortable, however, we regret letting you down on some aspects of your stay. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Level Contributor
66 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 24, 2013

I stayed at this Holiday Inn near National Airport during a business trip and had a great experience. I had the occasion to rent a meeting room for a conference. The staff was professional, friendly and helpful. All was as expected; no surprises. The last thing that you want when setting up a conference from long distance is unexpected problems. This was not the case as all went well. The Diner directly adjacent to the hotel had good food at reasonable prices. The hotel is in walking distance of a number of other restaurants and eateries, and also to Crystal City. Its proximity to National Airport made it a very short commute to and from the hotel. Very good value for the price!

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bruce H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed May 23, 2013

I stayed for a couple of nights, the service is kind, the staff is proffessional, rooms and all areas are well cleaned and the ambience at the reception is very pleasant.
Great location, few blocks from a train station (Crystal City), if you don't mind to walk, it makes the access to D.C. a piece of cake. Arlington itself is a beautiful city, with plenty of malls, stores for all type of tastes and budgets, restaurants and bars to go out at night, so staying here is a win anyway you see it!

  • Stayed May 2013, traveled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JR_NYC_TA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 19, 2013

Customer service was excellent. Staff was very professional and very helpful.
Special thanks to Heliria, Joy, Tamiru and Phil for their amazing customer service attention.
Perfect price, perfect place, perfect location, perfect customers service.

Room Tip: Always ask any question to the staff with a smile. ~:B)
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ghonor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn National Airport / Crystal City

Property: Holiday Inn National Airport / Crystal City
Address: 2650 Jefferson Davis Hwy, US Route 1, Arlington, VA 22202-4001
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn National Airport / Crystal City 3*
Number of rooms: 280
Official Description (provided by the hotel):
Welcome to the Nation's Capitol and the Holiday Inn National Airport, the best hotel in Arlington Virginia! This full service Crystal City hotel is located minutes from Ronald Reagan National Airport, the Pentagon, and 23rd Street restaurant row. Take advantage of our free wireless high-speed Internet. For government, contract and military travelers, the Holiday Inn offers a unique per diem package, the best of any Arlington hotel. Our hotel is also a great business location, convenient to many Northern Virginia companies, including IBM, Boeing, Lockheed Martin, EPA, Raytheon, USPTO and Navy Elite. We offer the amenities and meeting room services a business traveler needs for a productive visit. Our Arlington hotel offers accommodations that are great for vacations too! The monuments, museums and attractions in Washington, DC and historic Old Town Alexandria are easily accessible by Metro or car. Shop at the Pentagon City Mall and Fashion Centre Mall. For dining, guests can choose to enjoy Fresh Kitchen for breakfast and lunch and O'Malley's Sports Pub for dinner! We offer free high-speed Internet in our guest rooms and wireless Internet in our public areas. Our finest attribute is our professional and friendly staff. ... more   less 
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Also Known As:
Holiday Inn National Airport / Crystal City Hotel Arlington
Holiday Inn Crystal City
Holiday Inn Arlington
Arlington Holiday Inn

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