We selected this hotel for its location near the airport and to downtown DC, and it fulfilled every expectation in that regard. The hotel is practically within walking distance of Reagan International, and it's a $10 cab ride to the National Mall. The hotel itself is well-maintained and clean, and the adjoining 50's style diner is decent enough for breakfast or a quick lunch.
My only complaints are that the adjoining Irish pub is only open from 4-11pm (which makes me wonder why they bother opening at all), and I found the customer service a bit lacking. On a Friday and Saturday night, it seemed as though only one person was working in the lobby at any given time.
I requested a rollaway cot for our room when we checked in at 1:00pm. When I returned to the room at 11:00pm, the cot still hadn't arrived, so I called the front desk, and was told one would be on the way. We waited...and waited...and waited. After about 20 minutes, I went down to the lobby to investigate, and it seemed as though the person at the desk was surprised that such a request had been made. I went back to the room and waited again...and waited...and waited. After a second trip to the lobby, and another 20 minutes of waiting, the cot finally arrived in our room.
No compensation was offered for this inconvenience, and the front desk was not only unapologetic, but didn't seem to be in much of a hurry to accommodate my request even after my second visit. This may be an isolated incident for all I know, but it left a bad taste in my mouth.
- Official Description (provided by the hotel):
- Welcome to the Nation's Capitol and the Holiday Inn National Airport, the best hotel in Arlington Virginia! This full service Crystal City hotel is located minutes from Ronald Reagan National Airport, the Pentagon, and 23rd Street restaurant row. Take advantage of our free wireless high-speed Internet. For government, contract and military travelers, the Holiday Inn offers a unique per diem package, the best of any Arlington hotel. Our hotel is also a great business location, convenient to many Northern Virginia companies, including IBM, Boeing, Lockheed Martin, EPA, Raytheon, USPTO and Navy Elite. We offer the amenities and meeting room services a business traveler needs for a productive visit. Our Arlington hotel offers accommodations that are great for vacations too! The monuments, museums and attractions in Washington, DC and historic Old Town Alexandria are easily accessible by Metro or car. Shop at the Pentagon City Mall and Fashion Centre Mall. For dining, guests can choose to enjoy Fresh Kitchen for breakfast and lunch and O'Malley's Sports Pub for dinner! We offer free high-speed Internet in our guest rooms and wireless Internet in our public areas. Our finest attribute is our professional and friendly staff. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, IHG, Travelocity, Hotels.com, Booking.com, Agoda, Priceline, Orbitz and HotelQuickly so you can book your Holiday Inn National Airport / Crystal City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn National Airport / Crystal City Hotel Arlington
- Holiday Inn Crystal City
- Holiday Inn Arlington
- Arlington Holiday Inn