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“Crowne Plaza finesse” 4 of 5 bubbles
Review of Crowne Plaza Washington National Airport

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Crowne Plaza Washington National Airport
Ranked #18 of 51 Hotels in Arlington
Certificate of Excellence
GreenLeadersGold level
Frederick, Maryland
Level Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Crowne Plaza finesse”
4 of 5 bubbles Reviewed December 1, 2013

I have always found this brand to be welcoming and professional. This property was no exception. We arrived rather late, and just needed a comfortable bed, a clean bathroom, good coffee and a quick getaway for an early flight. We got all the above. Check in was swift and polite, and I received a voucher for a welcome drink and breakfast as a IHG rewards member. Sleep amenities were provided and the bathroom products the usual quality range. It was also easy to get to DCA in the morning. I would choose this property again.

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Frederickoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNationalAirport, Guest Relations Manager at Crowne Plaza Washington National Airport, responded to this review, December 5, 2013
Dear Frederickoz:

We are thrilled to hear you were pleased with the service and amenities you received during your recent stay at the Crowne Plaza National Airport. Our staff works hard to help our guests feel comfortable and welcome; we are truly glad to hear you felt they were successful in their efforts.

We are also very flattered to hear you felt we exemplified the Crowne Plaza brand; it is always wonderful to hear when a loyal IHG guest finds our property on par with our Crowne Plaza counterparts.

We certainly hope to see you back at the Crowne Plaza National Airport the next time your travels bring you to the Washington, DC area. If you would like any assistance in the future setting up a reservation, feel free to contact me. I can be reached at libby.vertz@bfsaul.com or by phone at (703) 416-1600.

Until next time,

Libby Vertz
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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514 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (80)
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English first
El Paso, Texas
Level Contributor
67 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed December 1, 2013

Conveniently located near the pentagon (you can walk there if you wanted). Decent prices for the location with several restaurants inside and nearby, also about. 10 minute walk from the metro station so it's not a bad spot to stay if you are looking to visit the tourist attractions in D.C. Just get a metro ticket and you can be to the Smithsonian in 3 stops.

  • Stayed October 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MMWWMM222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, Missouri
Level Contributor
358 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 239 helpful votes
4 of 5 bubbles Reviewed November 26, 2013

Stayed here overnight Didn't expect much. The service was very polished. Shuttle convenient and friendly. Room service efficient. On the property sports bar well run and friendly. The rooms were updated with the latest in modern conveniences. Internet was free.

This is a model for an airport business hotel. No surprises, just like you want it.

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank onepoet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boulder, Colorado
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 17, 2013

I was there for a meeting on site. I requested a quiet room, and we were put on a dedicated quiet floor in a room on the back of the hotel (there were busy streets on either side) away from the elevator and vending.The room had a refrigerator which was very convenient. Every staff member I encountered was beyond helpful. A small group from the meeting involved in strategic planning asked for a diner upstairs in an area normally closed at dinner time. We were accommodated immediately, and the waiter was extremely helpful, including menu modifications - was prepared for individual checks without being asked ahead of time. The hotel is very close to the Metro and to the Crystal City Shops including many restaurants. I will definitely stay there again when I need to be in Arlington.

Room Tip: Avoid the west side over Jefferson Davis Highway. The north side is quietest.
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Carol L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riverview, Florida
Level Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed November 16, 2013

This hotel should be the model for customer service in the hotel industry. Every person I came in contact with was beyond pleasant and friendly. They really wanted to please their customer. When I arrived at the airport, I called the hotel and the shuttle was there in about 5 minutes. They said it does come around every 15 minutes. You can't beat that! The bar, restaurant, and Star Bucks on the premises were all excellent too. The food was great and the buffalo chicken wings were the best I have ever had! You must try them. There were daily food specials at the restaurant which is nice. Houman was the best server ever and when he delivered for room service, he was most attentive. A friendly, nice person too! I was at this hotel for a conference and many people commented that the hotel was a good choice. The conference was run smoothly in part to the excellent service received by Lauren Madison and Mauricio Cortez. They aim to please and are super people too! The rooms were clean and the bed was extremely comfortable. I will definitely visit this hotel again if I am in DC. There are lots of restaurants within walking distance and the hotel shuttle will also drive you if you prefer. I highly recommend the hotel for a DC visit of business or pleasure.

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Debra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNationalAirport, Guest Relations Manager at Crowne Plaza Washington National Airport, responded to this review, November 20, 2013
Dear DeborahVJ:

Thank you for the wonderful review! We are absolutely thrilled you to hear how satisfied you were with your stay at the Crowne Plaza National. We hold our team members to a high standard of service, and we are glad to hear you felt they succeeded in all their efforts.

I will be sure to pass on your compliments to Houman, Lauren, Mauricio, and the rest of our team members. I am confident they will be as delighted as I am to hear they were able to make your stay a memorable one.

We hope to see you back again soon at the Crowne Plaza National Airport. Should your travels return you to our area, I would be happy to assist you in setting up a reservation. I can be reached at (703) 416-1600 or by email at libby.vertz@bfsaul.com.

Until next time!

Libby Vertz
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reno, Nevada
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed November 11, 2013 via mobile

Let me first say when you first walk in you are confronted by some amazing smiles at the front desk. Katherine and Candice will make you fell so important. And The Other Lady's Are A Nice On The Other shifts. Next the Hotel is always clean and spotless. The down stairs bar and pub has great food with good employees. Location is 2 blocks from Metro rail very safe area. First time to DC and by staying in Crystal City was the best choice. Value, safe, clean and friendly. Anytime I return I will stay here.

Stayed November 2013, traveled with family
Helpful?
1 Thank buzz501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed November 8, 2013 via mobile

What an amazing location!! From the minute we were picked up at DCA..it was the start of a great stay. A very warm welcome from the shuttle driver, a great check in experience and a very comfortable room was ahead of us. The front desk staff was very helpful in helping us find our way into the city and making sure we didn't miss the best parts.
Our room was very clean, warm and comfortable. For the rate we got we couldn't ask for anything more.
Having the metro stop only two blocks away was even better. We will definitely recommend and stay here again many more times.
Thank you

Stayed November 2013, traveled with friends
Helpful?
2 Thank tjonc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Washington National Airport

Property: Crowne Plaza Washington National Airport
Address: 1480 Crystal Dr, Arlington, VA 22202-3231
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Arlington
#25 Business Hotel in Arlington
#31 Family Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Washington National Airport 3.5*
Number of rooms: 308
Official Description (provided by the hotel):
The Crowne Plaza National Airport Hotel in Arlington, Virginia is a first class, full service hotel located in the heart of Crystal City. Only moments away from the Nation s Capitol and the Pentagon, we are less than one mile from Reagan National Airport. Located within minutes of Washington, DC agencies and attractions, the Crowne Plaza has been newly upgraded offering the Sleep Advantage Program for your additional comfort. With you in mind, each guest room offers plush duvet covers with 7 pillows, upgraded linen and mattress toppers, and a 43" flat-panel television. The Crowne Plaza National Airport Hotel is close to companies and agencies such as US Airways, IBM, Boeing, Lockheed Martin, General Dynamics, National Guard , and many more. We specialize in government travelers offering per diem rates. Stay connected with our free Wireless High Speed Internet Access in our public areas and 24 Hour business center. Maintain your exercise regimen in our 24 Hour Fitness Center. The Crystal City Metro Station is one block away with Historic Old Town Alexandria only two miles. We boast five meeting rooms plus an array of business class amenities. We take pride in providing exemplary customer service and will take care of your every need. Come to the Crowne Plaza National Airport Hotel, The Place To Meet! ... more   less 
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Also Known As:
Crowne Plaza Washington National Airport Hotel Arlington
Crowne Plaza Arlington
Crowne Plaza Hotel Arlington

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