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“Crowne Plaza- Crystal City” 4 of 5 stars
Review of Crowne Plaza Washington National Airport

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Crowne Plaza Washington National Airport
Ranked #20 of 49 Hotels in Arlington
Certificate of Excellence
GreenLeadersGold level
Chesterfield, Michigan
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Crowne Plaza- Crystal City”
4 of 5 stars Reviewed April 7, 2013 via mobile

This was a great hotel. One if the main perks was their free shuttle service that will take you to anywhere in Crystal City. It dropped us of at Legal Sea Food for dinner than picked us up at the CVS afterwards. Very convenient. Also, very close to the metro station. You can cut through the Crystal City shops I get to the station.

  • Stayed April 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank Breanna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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460 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
Swansea, United Kingdom
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed April 7, 2013

We have just returned from our holiday in Washington- we travelled for the first time with our 10 month old baby. We found the staff were really welcoming, and were really accommodating for our family. This hotel was well positioned - right on the metro line into the city, and right next to the domestic airport. Arlington cemetery and the Pentagon were very close by.
We had a room on the 11th floor, and although there was little outlook (the area is mostly high rise hotels) the room was comfortable and big enough for us.
Breakfast was not included, but we took it every morning, and it was SUPER! and the staff were excellent (especially when the baby made a mess!)
We found that generally we didn't have enough time in Washington (we were there 1 1/2 days) and so we are definitely returning to the city - and also we will definitely be returning to this hotel.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Abster_travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Powell, Wyoming
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 3, 2013

This hotel is one of the best in the DC Area! Went here for Close UP and this is the second time i stayed at this hotel. Has some of the comfiest beds in the worlds and they have upgraded since the last time i have stayed here! I love the service and the area. It is very close to the Crystal City metro stop. The metro takes you everywhere you want to go. The hotel is very quiet even though there was a 150 high schoolers here. Next time i go to DC I will gladly stay at this hotel. Thanks for a wonderful stay! Oh did I mention that this hotel has some good shampoo and conditioner too?

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Dallas R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed March 31, 2013 via mobile

Our vacation was a comedy of errors. Even nature refused to cooperate and share some cherry blossoms!
I'll skip over the specifics and get right to the important part... The staff at this hotel is outstanding.
Kathrin (assistant manager?) solved every issue with professionalism and compassion. Mario (manager?) was professional and personable. The restaurant manager was pleasant and helpful.
The housekeeping staff members were superior and obviously know how to clean!
Stay here for: convenience to metro, cleanliness of rooms, Starbucks, Tuesday night $5 burgers in The Potomac restaurant!

There is construction in the area but it didn't bother us.

  • Stayed March 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank TheRoswells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Brunswick, New Jersey
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed March 26, 2013

I had booked the hotel for two nights early spring (just before the cherry blossom). We drove there from New Jersey on Friday night. We had made reservations via Hotels.com. We had specifically made reservations for King bed with sofa bed. Since we were 5 people and in one room there were going to be 3 people, this seemed to be the best choice.

And this was the only reason I had booked this room / this hotel.

When we arrived at the hotel, one of the rooms simply wouldn't open. It took three rounds downstairs before we got a security person to come up and open the room for us.

That was not the problem (although we spent 1 hour in the lobby and corridor at 11:00 pm).

Both rooms did not have sofa beds.

We went downstairs for the fourth time. The front desk person said, he has no such rooms available and asked me if I was interested in two doubles. I told him that I am willing to pay more if I could get that room.

He gave me one such sofa bed room finally (which means he had one and he didn't want to give it to me).

Otherwise our stay was usual. Nothing extravagant or bad about the hotel.

Parking coat $21 per night.

Good:
Excellent breakfast ($ 14 per person). There is Starbucks inside the hotel. Great location in crystal city, close to metro (4 min walk), restaurant and shops. Easy metro commute to national mall and Smithsonian's.

Great supply of tea, coffee, hot chocolate in the room. Spacious rooms. Good views. Clean. The room service staff was good, attentive and responsive.
Ethernet cable in the room.

Other problems:

1) Small bathroom for the king bed only room. Slightly spacious for the king bed with sofa.
2) TV had no guide, menu etc. I mean common on, this is 2013. Why won't they have a remote with guide button.
3) Wifi speed was so slow that I rather used 4G on my phone.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank ashtik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNationalAirport, Manager at Crowne Plaza Washington National Airport, responded to this review, April 4, 2013
Dear ashtik,

We are very disappointed to hear we failed you with the room reservation. I know how disappointed you were and in the future, we would ask you to call us directly to book your room. We can assure you we will make sure your room is secured in advance.

We certainly hope you will stay with us next time. You can call me directly to make your booking at 703-416-1600. I look forward to your call.

Mario Soriano
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marlboro, New Jersey
Level Contributor
288 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed March 25, 2013 via mobile

We stayed on a Saturday and found one of just three street parking spots. Otherwise plan on using their garage. Didn't ask the price.
My biggest complaint is the the bathroom was tiny! The sink was on the right and had just small area to put things and one skinny shelf. The commode was in the center with about a foot on either side. And then the shower was on the left. Call me a bathroom snob but I think fancier hotels should have larger bathrooms!

  • Stayed March 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Joanne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed March 24, 2013

CP is a very comfortable hotel in Crystal City--actually at the far end of Crystal City. Easily accessable to the Metro and underground shopping mall. Chances are you're not going to stay at CP unless you're doing business at the Pentagon, or a government or defense contractor in the Crystal City complex. The pros are clean, friendly, location, convenience to the metro, and free WiFi. Good security--one has to put their key card into a slot in the elevator before they can go to the room floors. Starbucks on the mezzanine level. I did stay at the Marriott nearby a year ago and they had a free breakfast, which the CP did not. The fitness center is crowded.

Room Tip: Our room faced the north and there is construction in the adjacent office building but it was not no...
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank CHXBeachers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Washington National Airport, responded to this review, April 15, 2013
Dear CHXBeachers,

Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Please accept my apologies for the shortcomings you experienced during your stay and I regret our hotel did not live up to your expectations. I appreciate your feedback as this is our best resource for improving the quality and service we offer to our guests.

Once again, thank you for staying with us and providing us a candid feedback.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Washington National Airport

Property: Crowne Plaza Washington National Airport
Address: 1480 Crystal Dr, Arlington, VA 22202-3231
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Arlington
#25 Business Hotel in Arlington
#31 Family Hotel in Arlington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Washington National Airport 3.5*
Number of rooms: 308
Official Description (provided by the hotel):
The Crowne Plaza National Airport Hotel in Arlington, Virginia is a first class, full service hotel located in the heart of Crystal City. Only moments away from the Nation s Capitol and the Pentagon, we are less than one mile from Reagan National Airport. Located within minutes of Washington, DC agencies and attractions, the Crowne Plaza has been newly upgraded offering the Sleep Advantage Program for your additional comfort. With you in mind, each guest room offers plush duvet covers with 7 pillows, upgraded linen and mattress toppers, and a 43" flat-panel television. The Crowne Plaza National Airport Hotel is close to companies and agencies such as US Airways, IBM, Boeing, Lockheed Martin, General Dynamics, National Guard , and many more. We specialize in government travelers offering per diem rates. Stay connected with our free Wireless High Speed Internet Access in our public areas and 24 Hour business center. Maintain your exercise regimen in our 24 Hour Fitness Center. The Crystal City Metro Station is one block away with Historic Old Town Alexandria only two miles. We boast five meeting rooms plus an array of business class amenities. We take pride in providing exemplary customer service and will take care of your every need. Come to the Crowne Plaza National Airport Hotel, The Place To Meet! ... more   less 
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Also Known As:
Crowne Plaza Washington National Airport Hotel Arlington
Crowne Plaza Arlington
Crowne Plaza Hotel Arlington

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