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Reviewed January 8, 2013

We spent three nights at the Holiday Inn Arlington at Ballston between Christmas and New Year in 2012. We got a great deal and had a suite with a King Bed - it was spacious, a Keurig coffee maker (ours didn't happen to be working) and a comfortable size bathroom.

In terms of location, the hotel worked out brilliantly for us. It was an easy walk to the Metro Station which took us straight into Washington DC. On one of the days we were visiting the city it was snowing, so we decided to grab the hotel shuttle. It was available immediately to us and the friendly shuttle driver got us there with us remaining warm and dry.

Our experience of customer service was both positive and negative. Upon arrival reception staff were friendly and efficient. We were frustrated by asking reception three times for our coffee machine to be replaced/fixed - reception blamed housekeeping, then housekeeping blamed reception. Alas, none of this blaming was helpful as after three nights it remained broken.

  • Stayed: December 2012, traveled as a couple
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1  Thank gorbs87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2013

lots of eating places nearby, decent shopping mall very close, free hotel transport to these places; close Metro location if you wish to head to DC for the day (probably the best way). Staff was very accomodating and friendly. Had a small problem with the toilet in the room, but this was quickly addressed. Would return again without hesitation.

Room Tip: being near the road, good idea to get upper level rooms if available. seventh floor had no traffic noise
  • Stayed: December 2012, traveled with family
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1  Thank dan c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2013

Having stayed for an extended time at the hotel last spring and coming back In July and now for the third time feels like arriving home. I still know all the staff and management and they make me feel like family. Not to mention the excellent service received everywhere from checking in to restaurants valet service and housekeeping. The manager and staff are always helpful and try to to accommodate any request I have. The hotel is close to downtown by car and metro and shopping at Tyson's corner. There is hotel bus service available to restaurants near by and the Mall. This is the only hotel I ever stay in now when coming to Washington. Could not recommended it more highly to anyone, be it with children, family, solo or business. Thank you Don, Janet, Ahmed, Mohamed, Sade, Jay, Roberto, Martha, Aye, Jay, Nazikar (Aye, Jason, Kara-for last spring)and everyone else at the front desk and restaurant.

Room Tip: I request a room with a chair and someone always gets me one so I can read. Really enjoyed the king size room. Housekeeping will try to accommodate special requests.
  • Stayed: January 2013, traveled solo
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2  Thank Edie417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2013

Great location, good beds, nice bathroom amenities, nice Keurig coffee service, and really professional and friendly staff. Hats off to Mohammed who drove us around in the complimentary shuttle, he was super patient and professional. We also had great encounters with front desk staff, especially John.

Stayed: December 2012, traveled with family
1  Thank kathy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2013

We stayed at this hotel for almost two weeks had a wonderful experience. The location was perfect, a safe and short walk to restaurants and to 66. The hotel was extremely clean and the staff was very friendly and accommodating. We will definitely stay here again.

  • Stayed: January 2013, traveled on business
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Thank ExtendedStayCouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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