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“arlington va”
Review of Hilton Arlington

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Hilton Arlington
Ranked #12 of 52 Hotels in Arlington
Certificate of Excellence
Reviewed April 28, 2014

nice convenient location for business in Arlington area, i would return to this locaton for a business stay. very convenient to the metro (hence all of DC!). Tuesday niight is the best. Staff is very friendly and helpful.

  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank Charles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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643 - 649 of 1,049 reviews

Reviewed April 27, 2014

The hotel was fine and met expectations. My problem was in booking. I tried to find Hilton's web sit and was hi jacked by an imitator who made the reservation and when I tried to check out a day earlier, I was told that this was an Expedia reservation and no refunds There was no phone number given for the hijacker, only a return email address. How could I email and expect a reply at 6:30 am

Room Tip: Never book a hotel that charges your credit card up front for the entire stay and be sure to know w...
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  • Stayed: April 2014, traveled as a couple
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Thank Harold H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2014

Michael was the night clerk when I arrived late at night. He went out of his way to make me feel very welcome, let me in the executive lounge long after it was closed to get a snack when restaurants were closed, provided great directions for my meetings and had the kind of positive attitude you rarely see in the hospitality industry. If you stay at this Hilton, I hope you are lucky enough to have the same level of attention.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Kevin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonArlingtonVA, Front Office Manager at Hilton Arlington, responded to this reviewResponded April 15, 2014

Thank you for taking the time to provide us with such a kind and positive feedback about our hotel and about Michael specifically. We will ensure he gets well recognized for his outstanding service.
We are so pleased to see we have met your expectations. It was a pleasure hosting you and we look forward welcoming you again in the near future.

Sincerely,

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Reviewed April 7, 2014

I am a long time hilton honors member and travel often. Stay away from this hotel. I had problems that were not taken care of at all. In fact an older woman at the desk , just shrugged her shoulders at me. The walls were thin and you could hear everything in the next room. Choose another hotel !

  • Stayed: April 2014, traveled as a couple
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3  Thank Bob12345677
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonArlingtonVA, Front Office Manager at Hilton Arlington, responded to this reviewResponded April 9, 2014

We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff. Rest assured it will be addressed. We are always looking for ways to improve our customer experience.
Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

Sincerely,
Karla Iglesias

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2014

My first night at the Hilton Arlington was the worst hotel experience I can remember, and I have stayed at some dodgy hotels before. My room (single king) adjoined a suite, and the door that divided us blocked sound about as well as a shower curtain. There is absolutely no privacy between those two rooms. I could hear everything the people in the other room said and did, including their use of the toilet and their lovemaking. They were up literally all night. I called the front desk multiple times, and asked to be moved to a quieter room. They denied me, saying that every room was booked. Security knocked on the other guests' door at 1:30am and asked them to keep the noise down. They did not. I got 1-2 hours of sleep that night.

The next day, the hotel manager moved me to a better room that had no adjoining room. She offered me a free breakfast and a snack bowl by way of apology. Small compensation for my suffering. I was still charged full price. The next two nights were fine. I will not be staying at this hotel ever again.

Room Tip: Ask for a room that does not adjoin a suite.
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  • Stayed: April 2014, traveled on business
    • Sleep Quality
1  Thank Adam T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonArlingtonVA, Sales & Marketing Coordinator at Hilton Arlington, responded to this reviewResponded April 9, 2014

Thank You for your review. On behalf of the Hilton Arlington team, we apologize for your experience. Your concerns have been shared with our Executive Operational Team. We would like the opportunity to win your business back and show you how we have improved. We would appreciate that opportunity and welcome you to visit.

Joy B.
Sales & Marketing Coordinator

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Reviewed April 5, 2014

The hotel was fine. The heater in the room made loud noises throughout one long afternoon; I was overcharged for a room service meal (but the problem was corrected when I called the food service manager), and I am having problems getting an accurate statement of hotel charges (which matches what was charged on my corporate card), but I anticipate that I'll eventually receive the corrected statement.

  • Stayed: March 2014, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Barbara L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 3, 2014

We had a 4-day stay, combining business with vacation. The proximity to the metro is remarkable - the access escalator is virtually in the building. Prices more reasonable than in DC. I found the hotel staff exceptionally courteous and helpful, including when I had some special requests. Our room was large, comfortable, clean, and even though we were literally next to the elevator, it was very quiet. When in the area again, we will return.

Room Tip: Some rooms have a grim view of brick walls - if it matters, be sure to ask for something more intere...
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  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Fringe_Gatherer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonArlingtonVA, Front Office Manager at Hilton Arlington, responded to this reviewResponded April 9, 2014

Thank you for taking the time to provide us with such a kind and positive feedback. We are so pleased to see we have met all your expectations.

It was a pleasure hosting you and we look forward welcoming you again in the near future.

Sincerely,

Karla Iglesias

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Arlington

Address: 950 N Stafford St, Arlington, VA 22203-1813
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Romantic Hotel in Arlington
#22 Business Hotel in Arlington
#24 Family Hotel in Arlington
Price Range: $117 - $369 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Arlington 3.5*
Number of rooms: 209
Official Description (provided by the hotel):
Situated in the upscale Ballston community, the Hilton Arlington Virginia is adjacent to the Metro and minutes from downtown Washington DC. Walking distance to shopping, nightlife and restaurants. ... more   less 
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Also Known As:
Hilton Arlington Hotel Arlington
Hilton Hotel Arlington
Arlington Hilton Hotel

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