Where do I start? I guess I can start at the beginning because that's when all the problems started. We should have changed rooms, no wait, we should have changed hotels!
Here is a complete list of "issues":
1 - The deadbolt on the door was broken as if someone had forced the door.
2 - The bathroom tub drain was only cleaned once during our stay.
3 - None of the wastebaskets had plastic bags. Seems this "particular" hotel does not use them.
4 - One of the rooms wastebaskets had not been emptied from a previous guest and it had toenail clippings which my son found when he dumped the basket.
5 - One of the two phones in the room did not work at all.
6 - It took 2 phone calls to the front desk to get these issues fixed that evening.
7 - The cable tv would go out for several hours each day all during our stay.
8 - We were told that breakfast was not included in our room price until I mentioned that other Hilton hotels in the area offer continental breakfast for the same price. We were then given a new key card for access to the upper floor where the breakfast room is located.
9 - The breakfast room is very kid Unfriendly - no booster seat or highchair.
10 - The hostess at the breakfast room would "clean" the plates/cups/glasses/saucers by running cold water over them for several minutes rather than soap and hot water. Yes, I too was appalled by this.
11 - The bellboy "lost" one of our suitcases because he failed to tag them and it took us a round trip from Fairfax to retrieve it since they have no way of getting it to us otherwise.
12 - The hotel bill had a couple of inaccuracies which they corrected in our favor. I did notice we were not the only patrons having this issue.
13 - After mentioning all these issues to the manager on duty, he assured us that he would give us so many points on the Hilton Gold card. Well, it took 3-4 phone calls to get these.
The only benefit of this hotel is that it is located at one of the Metro stops but not one you would feel safe going out at night.
I have stayed at many hotels in the world and this ranks as the worst.
- Official Description (provided by the hotel):
- Situated in the upscale Ballston community, the Hilton Arlington Virginia is adjacent to the Metro and minutes from downtown Washington DC. Walking distance to shopping, nightlife and restaurants. ... more less
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- Also Known As:
- Hilton Arlington Hotel Arlington
- Hilton Hotel Arlington
- Arlington Hilton Hotel