Like everyone has said previously, this hotel is a really good value and in a very nice neighborhood. The short walk to the Metro was pleasant and easy.
The reason I must give it only an average rating, however, is due to the check in and handling of my items in the safe deposit box.
When checking in, the attendant informed me that I had made an error when I booked online and she had corrected it. She noted that I had presented her with a different credit card than the one I used to book and wanted to know which one she should proceed with. She then went on to help the next person, and quickly asked for me to give me the papers/key back. Some changes were made and I was then given my key/papers again. It became quite obvious that she had somehow mistaken my check-in with the lady beside me. I figured this as her description of my "error" was exactly what the lady after me wanted in the room. And when I checked my email, there had been no mistake on my part.
The reason the above situation concerns me, is that had I said go ahead and use the credit card I booked with, I am fairly certain the credit card of the other lady would have been used, or attempted to have been used.
The following morning I realized there was no safe deposit box in the room, so I inquired at the front desk. The same attendant was there and she pulled out a box from behind the counter and asked me what time I would be back. As she would no longer be there, she said to make sure I told them my items were in box #1. That evening when I returned and told the new attendant this, she asked where my key was. I had not been given a key and was told the procedure is for them to have one half and me to have the other half. Together it will open the box. With some concern, I explained that my passport was in that box and I was never given a key. The new attendant did some searching and indeed, there was the key that was to have been given to me.
This situation really was a huge breach of trust in them for securing my items. The lesson I learned is that in the future I will outright question the procedure if it doesn't make any sense to me.
So again - I really want to give this hotel a better rating, but these issues sent red flags up for me.
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- Also Known As:
- Econo Lodge Metro Hotel Arlington
- Metro Econo Lodge
- Econo Lodge Arlington
- Arlington Econo Lodge