My family and I stayed here for 4th July weekend and it was "Horrible" from the start.First we were booked in the wrong room,secondly the correct room,the key never worked,security personnel came 20 mins later and opened up the suite and we were told that we can't exit our room,because we won't have access to re:enter.
After 30-45 mins the key issue was resolved,only to realize that our suite still had trash in there,we alerted house keeping and we were told that its going to be taken care.We left for dinner and returned approximately 2 hours later,upon our arrival the air inside was "Lysol",but the trash still there,so house keeping just came and sprayed and left.
The trash was eventually removed after 4 hours.Next day we checked out,I unfortunately left behind a pair of Bob Marley slippers(10.00) and my BRAND NEW PSP Vita with my games in a casing(325.00) NEXT to my slippers.After calling the Hotel Lost & Found department I was told that my slippers is there,but no PSP Vita.
So...on top off very "unprofessional" service,their housekeeping staff is very [D]IS-HONEST.I have stayed at other Double Trees,but this one is definitely the "worst".The only simmering light in this horrible ordeal was the front desk manager was very apologetic and understanding (Edita Correa),she gave me a 50.00 discount for my $335.00 loss.WOW!!!
- Official Description (provided by the hotel):
- Full service hotel minutes from Ronald Reagan National Airport and located across the Potomac from Washington D.C. just two blocks from the Pentagon and Fashion Centre Shopping Mall. Houses the areas only revolving rooftop restaurant and lounge featuring views of the DC skyline. Amenities include luxurious guest rooms and suites with high speed internet access, fitness center, indoor heated pool, lobby bar, cafe, and fine dining restaurant. ... more less
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- Also Known As:
- Doubletree By Hilton - Washington Dc - Crystal City Hotel Arlington
- Doubletree Hotel Arlington
- Doubletree Crystal City National Airport
- Doubletree Hotel Crystal City