My daughter recently stayed at this hotel as part of her 8th grade trip to Washington D.C. According to everyone on the trip the hotel was exceptional and all had a great stay.
Unfortunately, on the day of check out I recevied a panicked call from my daughter (at 5:00 AM West Coast time) - she had forgotten her electronics bag in her room and they were already en route to Gettysburg. There was no turning back. Since this bag contained not only her camera with over 400 photos on it, but her iPod as well, she was understandably upset.
I rushed into Dad action - contacted the hotel and was put in touch with Dalton, the head of security. Within the hour he had located the bag, confirmed the contents and called me back to work out how to get it back to me. I got a follow up call the next day from Mr. Dalton giving me the FedEx tracking information and we received the bag back at our house before my daughter even got home (she borrowed a camera and used her iPhone for the rest of the trip). Crisis averted and she was able to enjoy the rest of her trip.
I cannot thank the team at this hotel enough and specifically Mr. Dalton for his outstanding customer service and response. It is very much appreciated.
- Official Description (provided by the hotel):
- Full service hotel minutes from Ronald Reagan National Airport and located across the Potomac from Washington D.C. just two blocks from the Pentagon and Fashion Centre Shopping Mall. Houses the areas only revolving rooftop restaurant and lounge featuring views of the DC skyline. Amenities include luxurious guest rooms and suites with high speed internet access, fitness center, indoor heated pool, lobby bar, cafe, and fine dining restaurant. ... more less
- Reservation Options:
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- Also Known As:
- Doubletree By Hilton - Washington Dc - Crystal City Hotel Arlington
- Doubletree Hotel Arlington
- Doubletree Crystal City National Airport
- Doubletree Hotel Crystal City