We chose the hotel based on price and proximity to the metro station. At check in the agent was polite and smiling but knew nothing about the Hilton rewards program, I don't need an expert but the staff should be able to answer basic questions or be a little more tactful than, "I really don't know anything about that." That doesn't represent management well. We also found at check in the pool was out of service, not their fault yet disappointing. Also, beware, the parking fee is exorbitant. Around $30! Not a biggie but they really nickle and dime you considering Internet has a fee as well. The room was clean and comfy but a little shabby, two of the lamps were malfunctioning, the bedside lamp had a short and the bulb fixture in the stand-up lamp for the entire room was broken and just kinda hanging in the lamp, though it did work. The wall paper in the bathroom was also peeling and the phone in the bathroom did not work. Not that I really care or use these items but a Hilton property, I would expect, should have far greater preventitive maintenance on the items I mentioned. When you pay for the Hilton name you expect a higher service commitment. Overall, my wife and I were pleased but we did notice a handful of shortcomings at this property. However, the staff are very nice and the hotel is clean. I would return.
- Official Description (provided by the hotel):
- Full service hotel minutes from Ronald Reagan National Airport and located across the Potomac from Washington D.C. just two blocks from the Pentagon and Fashion Centre Shopping Mall. Houses the areas only revolving rooftop restaurant and lounge featuring views of the DC skyline. Amenities include luxurious guest rooms and suites with high speed internet access, fitness center, indoor heated pool, lobby bar, cafe, and fine dining restaurant. ... more less
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- Also Known As:
- Doubletree By Hilton - Washington Dc - Crystal City Hotel Arlington
- Doubletree Hotel Arlington
- Doubletree Crystal City National Airport
- Doubletree Hotel Crystal City