The quality of this hotel does not match the high price we paid.
Here are my negatives: A/C- heating is noisy. Temp control is very poor- I use my own thermometer to manually set the temps. Right now the thermostat is set at 78 deg. but the heating is not on. However, it did go on when I set it to 79 deg.
Housekeeping: Ran out of toilet paper before rolls were replaced. A full trash container took 48 hours to be emptied. Every day we got 2 bottles of water. Told them to take them away when 6 bottles accumulated. No shampoo bottle replaced after the first night. Thereafter we got 2 new bottles daily until they accumulated. Every day we got 2 soap packets until quite a pile of them accumulated.
Bathroom counter space consists of a small glass tray over the sink and the curved top of the toilet cover.
No coffee is available in the lobby on the weekends. Also, the restaurant does not open until 8:00 am on the weekends.
TV remote battery needed replacement when we arrived.
I tried to log on the internet on a Sunday and couldn’t. Called front desk and was told that passwords are changed every Sunday. It would have been thoughtful to tell people this at check-in.
Refrigerator’s freezer compartment had no ice cube trays.
Don’t want to spend $14 for a breakfast buffet? Minutes away are a 7/11 and a CVS with plenty of breakfast foods.
When I tried to checkout via the TV’s checkout screen. Couldn’t do it and was told it was not connected. (Then why not remove it as an option?)
A bunch of relatively minor complaints, but for the $1400 we paid for the week, I expected a better managed hotel.
- Official Description (provided by the hotel):
- Located just a half of a mile from Reagan National Airport and just minutes from downtown DC, this new Hilton Garden Inn hotel offers complimentary hotel shuttle to and from the airport. Rooms feature a microwave, mini-fridge, complimentary WiFi and a desk area. Other amenities include an onsite restaurant, fitness center access, and a 24 hour convenience store onsite. Utilize the meeting space space for up to 300 people. ... more less
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- Also Known As:
- Radisson Reagan National Airport
- Radisson Hotel Arlington
- Radisson Arlington
- Arlington Radisson