I was disappointed in general with the sense of hospitality of the staff from the moment I checked in.
I was greeted by an unfriendly night manager with no smile or warm welcome.
Next night I went down to sit at the bar for some food at 10:15 and the restaurant closes at 11:00p I was greeted by another unfriendly bartender letting me know she was making last call so I opted to go out for dinner. When I returned I bought some things at the front desk from an older overnight manager he actually placed the plastic bag on the counter so I can bag my own things. I ordered room service the following night. a beef quesadilla. they called back to let me know they were out. I agreed to have the chicken instead. When I received my meal there were items missing and when I called to ask for them thinking they forgot the room service attendant replied I know we were out so we didn't send it. This was not the first time they did it. I got a coke instead of a diet coke, they sent my dinner up without silverware. The sodas are warm cans. Finally I asked if they could just give me a credit for my meal since I was so wrong. They actually came to pick my meal up and I never received a credit slip. This hotel obviously has no steak in hospitality business this usually stems from the top.
- Official Description (provided by the hotel):
- Located just a half of a mile from Reagan National Airport and just minutes from downtown DC, this new Hilton Garden Inn hotel offers complimentary hotel shuttle to and from the airport. Rooms feature a microwave, mini-fridge, complimentary WiFi and a desk area. Other amenities include an onsite restaurant, fitness center access, and a 24 hour convenience store onsite. Utilize the meeting space space for up to 300 people. ... more less
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