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Best Western Pentagon Hotel - Reagan Airport
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Reviews (1,188)
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All reviewsroom was cleanreagan airportmetro stationfree shuttlealways on timedc areayogurtthe breakfast areahotel shuttlecomplimentary breakfastconvenient locationarlington cemeterypentagonkeurigmallvirginia
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Reviewed February 21, 2014

Our Filght was cancelled and we needed a place to stay. This place was clean and friendly. Loved it! very fresh smelling and breakfast was great 24 hour coffee. staff always smiling and helpful. the pool are was and out side was well kept and clean.

  • Stayed: February 2014, traveled on business
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Review collected in partnership with Best Western
Thank 511lindas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
subashvohra, General Manager at Best Western Pentagon Hotel - Reagan Airport, responded to this reviewResponded August 8, 2014

Dear Guest,

Thank you for staying with us. We appreciate your wonderful comments. We strive to give our guests excellent customer service as well as great amenities. We hope in the near future we can be of service to you again and we thank you very much.

Sincerely,
Subhash Vohra
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2014

major thumbs down for this location. were put on the 2nd floor room. no elevator. we had to lug our luggage upstairs to a stinky room. went to go get food in the diningroom....oh..by the way it is shut down until further notice. shuttle leaked. from start to finish not good. canceled our reservations for the 2nd leg of the trip and loved loved loved the hotel that was suggested to us.

  • Stayed: February 2014
    • Value
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Thank cinderelly18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
subashvohra, General Manager at Best Western Pentagon Hotel - Reagan Airport, responded to this reviewResponded February 19, 2014

Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at Best Western Pentagon.
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the bad smell and other issues in your room on your recent visit, We wish you could have requested a ground floor. I have shared your feedback with our housekeeping, Maintenance, Front desk Department to ensure we handle these types of situations differently in the future.

Again, we sincerely appreciate it and hope you will give us another chance to provide you with superior service on your next visit to Arlington VA.

Kind Regards,

Subhash Vohra
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2014

We booked this hotel as part of a stay/park package. In my mind this was the only reason for picking this particular facility. The combination of the room and the parking was quite reasonable and in total I paid less for the room/parking than I would have paid for daily parking at Reagan National. The shuttle bus took us to the airport early in the morning without problem. Prior to that we had breakfast which was adequate at the most. This was included however. On the way back I did see several other shuttles from other hotels twice before we finally had a ride from our shuttle. Remember to call when you get in to make sure they send a shuttle for you as this will significantly cut down your wait time. The hotel itself is a little run down though it was clean. There were no internal hallways as every room faced the parking lot. I don’t like this particular layout. Our room faced a fairly dark street. We had no problems however and when we got back after 11 days our car was still there.

  • Stayed: January 2014, traveled as a couple
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Thank badwyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
subashvohra, General Manager at Best Western Pentagon Hotel - Reagan Airport, responded to this reviewResponded February 6, 2014

Dear Mr. Dwyer,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Sincerely,

Subhash Vohra
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2014

I arrived at Reagan Airport just after 10.00pm on Tuesday 21 January and waited for the hotel shuttle which didn't arrive. After 45 minutes I called the hotel to be told their shuttle doesn't run after 10.00pm.

It was a very cold night, -10 with snow and few cabs were running and the line for cabs was long and I waited almost 2 hours for one. Finally got to the hotel at 1.00am and needed to trudge 50 meters over the snow and ice from the reception to my room which was in another building.

The heater in the room did not work and there was only one blanket on the bed. A search of the room failed to locate a spare blanket. Tried to call reception but the phone didn't work. I had been traveling for 30 hours and just could not be bothered trekking back to the office so I slept in my clothes after taking a hot shower to warm up - at least the water was hot!

The breakfast the following morning was good but other than that there was nothing to recommend.

Room Tip: Ask to see the room before you check in if possible
  • Stayed: January 2014, traveled solo
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1  Thank John V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
subashvohra, General Manager at Best Western Pentagon Hotel - Reagan Airport, responded to this reviewResponded February 6, 2014

Dear Mr. John V,

Thank you for taking the time to complete our online survey regarding your recent stay at Best Western Pentagon.
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the heat unit not working properly in the room and other issues on your recent visit. I have shared your feedback with our housekeeping, Maintenance, Front desk Department to ensure we handle these types of situations differently in the future.

Again, we sincerely appreciate it and hope you will give us another chance to provide you with superior service on your next visit to Arlington VA.

Kind Regards,

Subhash Vohra
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2014

We arrived on a clear day after a snow and the parking lot was still snow covered and treacherous. There are no real sidewalks that lead from the desk to the outdoor rooms (yes, a motel rather than a hotel) and it was quite a challenge moving from place to place. The room was freezing cold, with NO heat on when we arrived, and we did have a reservation. We wore our coats for an hour while the room came to a tolerable temperature. The best thing I can say is that the mattress was fairly good, but the bathroom and sink areas, and room in general, were in desperate need of renovation. Also, don't bother with the free breakfast--not worth the calories.

  • Stayed: January 2014, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Thank Patricia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
subashvohra, General Manager at Best Western Pentagon Hotel - Reagan Airport, responded to this reviewResponded August 8, 2014

Dear Guest,

We are glad that you decided to stay with us on your visit to Washington, D.C.! I'm sorry that your stayed with us was not much enjoyable. We are currently looking into this matter to better assist your guests. We plan to have expedit service for the snow removel in the future. We had a great amount of snow. Therefore, we are well prepare for the next time it happens.I hope that you will consider staying with us again so we get the chance to provide you with excellent service and accommodations.

Sincerely,
Subhash Vohra
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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