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“Worst hotel ever!” 1 of 5 stars
Review of BEST WESTERN Pentagon Hotel - Reagan Airport

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BEST WESTERN Pentagon Hotel - Reagan Airport
Ranked #38 of 50 Hotels in Arlington
Lincoln, United States
1 review
“Worst hotel ever!”
1 of 5 stars Reviewed August 28, 2013

Found a bug in the room, the staff was not helpful at all. Try to call front desk after it was reported, but the call was ignored. Had to call on an outside line to get to the front desk. The room smelled awful, and outside of the room smell worse.

  • Stayed August 2013, traveled with friends
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Charlene M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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903 reviews from our community

Traveler rating
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    108
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
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English first
Pasadena, Maryland
2 reviews
5 of 5 stars Reviewed August 25, 2013

We stay here very year before our flight out for vacation. This is a great and safe place to stay, close to downtown for dinner and it is great to leave your vehicle there while on vacation and not have to worry about something happening to it. The staff is very pleasant and accommodating in all aspects of your stay and will go out of there way to do anything or help you with anything you need. I would recommend this hotel to anyone that needs to leave there vehicle without having to leave it at the airport and going on vacation...............Great Place !!!!!!!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Carl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, Minnesota
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 23, 2013

Treated us and make us feel we are in Sweet Home! Excellent Breakfast-Excellent Shuttle Services and more! I would definitely recommend this hotel to anyone who is planning on staying near the night life, at a very affordable price. Moreover it is next to major attractions! !

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Nandan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarence, New York
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 22, 2013

What was great about this hotel is shuttle to pentagon city so I could get train to DC. The pool was nice, the breakfast was good. the room was comfortable, the only thing wrong was the pealing paint on the bathroom door.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Craig H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tallahassee, Florida, United States
1 review
2 of 5 stars Reviewed August 20, 2013

Husband and I stayed here because they offered a park n fly package (at $159 for one night's stay and 14 days of parking). The hotel is very old and looks dilapidated from the outside. Front desk is also understaffed with only 1 person to assist all guests. Getting to the airport was not an issue despite the grumpy driver but trying to return to the hotel to pick up our car was ridiculous.

1. Front desk gave vague directions regarding where we should wait for the pick-up - we figured out where to wait by locating the hotel shuttle bus stop.

2. We waited 1.5 hours and called the hotel twice for the shuttle but it never came. In contrast, the shuttles for Hilton, embassy suites, holiday inn, doubletree, Marriott and crowne plaza came so frequently that we recognized the drivers in our pathetic wait for the best western shuttle.

3. We finally have up and got a cab back to the hotel which took 10 minutes.

We will never stay here again.

  • Stayed August 2013
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Felicia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed August 19, 2013

the value for the hotel was great, prices less than $100 per night. Free shuttle (not always on time) to the Metro and Airport. Hotel staff was very friendly and courteous. The free breakfast was very lame though, not much variety but that was OK, the bad part was they only offered paper and plastic to eat from. paper plates, bowls and plastic utensils and cups. Never experienced that before in a hotel. At least let us eat off of real plates. The food wasn't much to be desired, pretty bland and obviously all just microwaved, except for maybe the scrambled eggs. again, great hotel to stay in for good money but the food is not worth the effort, go find a local coffee shop.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank aloiii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jersey City, New Jersey, United States
1 review
4 of 5 stars Reviewed August 16, 2013

I went to spend the weekend with my family , and i couldn't choose a best hotel that best western in Arlington Va. great location very close to Washington DC . excellent service very friendly staff. love the breakfast and its free. my kids enjoy the pool. I m very pleased with the service and the hotel . i would highly recommended.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank 540ERIKAB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Pentagon Hotel - Reagan Airport

Property: BEST WESTERN Pentagon Hotel - Reagan Airport
Address: 2480 S Glebe Rd, Arlington, VA 22206-2576
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #38 of 50 Hotels in Arlington
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Pentagon Hotel - Reagan Airport 2*
Number of rooms: 205
Official Description (provided by the hotel):
Best Western Pentagon-Reagan Airport is a newly renovated, full-service Arlington, Virginia hotel featuring spacious rooms and suites, meeting space, a business center, a restaurant, shuttle service to Ronald Reagan Airport and to Pentagon City Metro Station between 6:00 AM to 10:00 PM everyday- just minutes from Washington, DC and the Pentagon. ... more   less 
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Also Known As:
Best Western Pentagon Hotel Arlington
Best Western Hotel Pentagon
Arlington Best Western
Best Western Arlington

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