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“1.5 hour wait for the airport shuttle that DIDN'T come when we called for a ride to the hotel from DCA” 2 of 5 stars
Review of BEST WESTERN Pentagon Hotel - Reagan Airport

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BEST WESTERN Pentagon Hotel - Reagan Airport
Ranked #38 of 49 Hotels in Arlington
Tallahassee, Florida, United States
1 review
“1.5 hour wait for the airport shuttle that DIDN'T come when we called for a ride to the hotel from DCA”
2 of 5 stars Reviewed August 20, 2013

Husband and I stayed here because they offered a park n fly package (at $159 for one night's stay and 14 days of parking). The hotel is very old and looks dilapidated from the outside. Front desk is also understaffed with only 1 person to assist all guests. Getting to the airport was not an issue despite the grumpy driver but trying to return to the hotel to pick up our car was ridiculous.

1. Front desk gave vague directions regarding where we should wait for the pick-up - we figured out where to wait by locating the hotel shuttle bus stop.

2. We waited 1.5 hours and called the hotel twice for the shuttle but it never came. In contrast, the shuttles for Hilton, embassy suites, holiday inn, doubletree, Marriott and crowne plaza came so frequently that we recognized the drivers in our pathetic wait for the best western shuttle.

3. We finally have up and got a cab back to the hotel which took 10 minutes.

We will never stay here again.

  • Stayed August 2013
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Felicia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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882 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Boston
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15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed August 19, 2013

the value for the hotel was great, prices less than $100 per night. Free shuttle (not always on time) to the Metro and Airport. Hotel staff was very friendly and courteous. The free breakfast was very lame though, not much variety but that was OK, the bad part was they only offered paper and plastic to eat from. paper plates, bowls and plastic utensils and cups. Never experienced that before in a hotel. At least let us eat off of real plates. The food wasn't much to be desired, pretty bland and obviously all just microwaved, except for maybe the scrambled eggs. again, great hotel to stay in for good money but the food is not worth the effort, go find a local coffee shop.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank aloiii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jersey City, New Jersey, United States
1 review
4 of 5 stars Reviewed August 16, 2013

I went to spend the weekend with my family , and i couldn't choose a best hotel that best western in Arlington Va. great location very close to Washington DC . excellent service very friendly staff. love the breakfast and its free. my kids enjoy the pool. I m very pleased with the service and the hotel . i would highly recommended.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank 540ERIKAB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrisonburg, Virginia
1 review
4 of 5 stars Reviewed August 14, 2013

I left my Nook in the room and didn't realize it until we got home. Just a couple phone calls in the morning and my reader was fedexed and back in my hands the next day.

Check out person was very helpful and printed out directions to our destination.

The room was very clean, the breakfast person was friendly and helpful. We will definitely stay there again when we're in DC.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank clutch53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 13, 2013

First off the service was slow very slow. One person working the front desk. She seems very frustrated with the phone ringing. customers waiting. Ask for cart to haul the luggage and was told there were none. Next the rooms were very smelly, carpet was filthy. The doors had the appearance of poor workmanship. The sheets on the bed were wrinkle and mattress was extremely soft. Felt like a waterbed. The AC unit was very loud all the time that I was there. Wallpaper falling off the walls, the door jams were rusty, the hinges were rusty leading to the bathroom. I never experienced rooms where you had to go outside to get to the next room. This was the slum of the slum hotel stay. The food was horrible nd had the audacity to ask for tips when I served myself food on a paper plate. Never again..... would not recommend this place to anyone not even a dog.

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  • Stayed August 2013, traveled with family
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank sportiegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Mills, Iowa
1 review
4 of 5 stars Reviewed August 13, 2013

We have stayed here before and keep going back. Reasonably priced, out of the real busy areas but yet close to everything. Internet access, excellent breakfast with good shuttle service. Reagan is really close

Stayed August 2013, traveled with family
Helpful?
Thank wegofaraway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport News, Virginia
1 review
5 of 5 stars Reviewed August 11, 2013

Clean hotel, helpful staff. Great location. Great pool. Great breakfast. There is a great store/gift shop on the grounds. 1 mile from a market. Many local restaurants deliver there. Easy check in and quick check out. We loved it there and will stay again!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Stustu1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Pentagon Hotel - Reagan Airport

Property: BEST WESTERN Pentagon Hotel - Reagan Airport
Address: 2480 S Glebe Rd, Arlington, VA 22206-2576
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #38 of 49 Hotels in Arlington
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Pentagon Hotel - Reagan Airport 2*
Number of rooms: 205
Official Description (provided by the hotel):
Best Western Pentagon-Reagan Airport is a newly renovated, full-service Arlington, Virginia hotel featuring spacious rooms and suites, meeting space, a business center, a restaurant, shuttle service to Ronald Reagan Airport and to Pentagon City Metro Station between 6:00 AM to 10:00 PM everyday- just minutes from Washington, DC and the Pentagon. ... more   less 
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Also Known As:
Best Western Pentagon Hotel Arlington
Best Western Hotel Pentagon
Arlington Best Western
Best Western Arlington

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