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“The worst hotel I have ever stayed at!” 1 of 5 stars
Review of BEST WESTERN Pentagon Hotel - Reagan Airport

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BEST WESTERN Pentagon Hotel - Reagan Airport
Ranked #38 of 49 Hotels in Arlington
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“The worst hotel I have ever stayed at!”
1 of 5 stars Reviewed May 12, 2013

This was the worst hotel I have ever stayed at since staying at the Sahara Hotel in Las Vegas the week before they closed it and knocked it down. The first room they put my family in had plumbing that was so loud you could not hear the TV, and the toilet was broken and was running all night. Then we were put in another room, where the toilet leaked on the floor, and the shower was broken. You had 2 choices of water temperature-burning hot or ice cold. I would never ever stay in this hotel again and do not recommend it to anyone. AVOID AT ALL COSTS. I may never stay at a Best Western again either. That is how bad it was
P.S. The pool was a nice deep forest green, perfect for... nothing.

Room Tip: Stay somewhere else, anywhere else would be better.
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  • Stayed May 2013, traveled with family
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank H G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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882 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
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  • English first
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English first
Gatineau, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 8, 2013

Booked in on a Sunday, May 5 and checked out Tuesday, May 7. Price went from $99 to $169 but they knocked it down $20 with a AAA discount. Still a little steep in my opinion for a BW but given the location, we didn't complain. Complimentary breakfast, including some hot food and 24 hour coffee and tea in the lobby. What made the stay was the shuttle to the Metro which made exploring Washington so much more enjoyable.

Cons: Plumbing could be updated. Both rooms had drainage and pressure problems. The place could use a bit of updating.

Pros: Staff were super friendly and helpful. Left our vehicle there on our last day after checking out without an issue so we didnt have to figure out parking in the city.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank idletgoifihadagrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPentagon, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review, May 28, 2013
Dear Guest,
We thank you for your feedback about Best Western Pentagon. We strive to make our guests happy by offering them superior service, full brekfast buffet, comfortable & clean rooms and to top it the shuttle to Metro and airport is a big selling point for our hotel.
I am happy you liked all the amenities we offer and have looked into the issues you pointed out to make the stay extra comfortable for our future guests.
Once again thank you and am sure we shall see you during your future visits to Washington DC.
Thank You,
Amit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed May 7, 2013

Hotels in DC are pricey. Better value in Arlington _ a short Metro ride into the city. Free parking too at this Best Western hotel. The room was very clean. Service was pleasant. Stayed before and will again.

  • Stayed May 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank kenck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlottesville, Virginia
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed May 7, 2013

After catching a show at the Birchmere this hotel was close. Slept well and that really is the point of a hotel. The decor was not much. Breakfast was adequate, parking seemed to be secure made more so by the police car in the corner of the parking lot. Bathroom was clean, lots of hot water. Adequate, no frills.

Room Tip: Our room was away from the highway so did not get much noise.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank thebiglion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delaware
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed May 6, 2013

We booked this hotel for the Sleep, Park & Fly package since we had a very early flight at Reagan National and live 2 hrs away. The price was very competitive taking into account that we were parking for 10 nights, and the hotel was very conveniently located just off Rt 395.

On arrival the front desk staff was very friendly and efficient. They invited us to the Breakfast Buffet for the next day but we would have to catch the 1st shuttle (6am) and the buffet begins at 6:30am. We arrived late in the evening, were pretty tired and looking forward to a good night sleep.

We parked outside our room and had to carry our heavy suitcases up a flight of stairs since there are no elevators. As we walked towards the room we thought we heard an airplane taking off, but realized we weren’t close enough to the airport to hear that. Once we entered the room we realized that sound was coming from some of the air conditioning units, including ours! This was an unseasonably warm night in April, and the room never got cool enough although the AC kicked on and off all night. There was a similar loud noise when the toilet was flushed in ours and neighboring rooms. Unfortunately, this all made for a very restless night with little sleep.

The room (2 Queen beds) was large and comfortable, and seemed clean although a bit dated. Free Wireless Internet was a plus.

In the morning we found that the shuttle stops at the Comfort Inn next door first. We just barely managed to squeeze onto the van, and would have had to take a cab or wait ½ hr for the next shuttle if not. On our return from our trip, we called the hotel, and the shuttle arrived within 20 minutes; the driver was friendly and efficient.

I can’t speak to the response of management - since this was such a late night/early morning for us we weren’t there long enough to ask for a quieter room. I’m not sure we’d return, even though it was a good deal and convenient.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank delacruzzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Virginia
Level Contributor
4 reviews
1 of 5 stars Reviewed April 28, 2013

The room was shabby....torn curtains, shabby carpeting, shabby bedspread, dirty (thick dust behind TV by plug), shower did not work...when I called, maintenance did come fairly quickly, he tried to fix the problem, thought it was OK...but when I turned on the water after he left, it came out full of BLACK.particles. Water pressure in sink was low.

Will say bed appeared clean and was comfortable.

Room Tip: Ask for a renovatede room - or go somewhere else!
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  • Stayed April 2013, traveled solo
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank jhr6644
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
2 reviews
4 of 5 stars Reviewed April 22, 2013

spent the weekend visiting our daughter again. very pleasant stay. we love the breakfast and the shuttle service---can't be beat! we had a small issue with the bathroom door and we mentioned it to the staff mostly as a courtesy to them and when we returned that evening the door was fixed.
we will continue to be "regulars" at this hotel!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank lmh65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPentagon, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review, April 23, 2013
Thank you for taking time to provide your feedback about your stay at Best Western Pentagon.
I am excited that you enjoyed your stay and had a good time again. We love to have guest come back again and again and it is our earnest endeavour to make sure they experience the same service they got the first time and everytime.
We have introduced full hot breakfast on requests from our guests and have enhanced the shuttle timings during rush hours both in morning and evenings. Our guets have greatly appreciated our effort in this regard.
As patron of the hotel we thank you and hope to see you again in near future.

Amit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Pentagon Hotel - Reagan Airport

Property: BEST WESTERN Pentagon Hotel - Reagan Airport
Address: 2480 S Glebe Rd, Arlington, VA 22206-2576
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #38 of 49 Hotels in Arlington
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Pentagon Hotel - Reagan Airport 2*
Number of rooms: 205
Official Description (provided by the hotel):
Best Western Pentagon-Reagan Airport is a newly renovated, full-service Arlington, Virginia hotel featuring spacious rooms and suites, meeting space, a business center, a restaurant, shuttle service to Ronald Reagan Airport and to Pentagon City Metro Station between 6:00 AM to 10:00 PM everyday- just minutes from Washington, DC and the Pentagon. ... more   less 
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Also Known As:
Best Western Pentagon Hotel Arlington
Best Western Hotel Pentagon
Arlington Best Western
Best Western Arlington

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