I got a room for about 100 bucks on Priceline. Great convenience, as right at Rosslyn metro. Very nice curb appeals, and nice interior. But overall, strange design, as lobby is on 4th floor. You can't walk in off the street and take an elevator to your room; you have to get off at 4th floor and change elevators.
Staff were very pleasant on check in. Room was very nicely decorated and appointed; comfortable.
Unfortunately, when I went to take shower before meeting old friend for dinner, there was no hot water. I called. They said they'd send someone in 20 minutes. I waited an hour and saw no one. Had to leave - very disappointed to not have full shower before my dinner. I was assured it was taken care of when I got back later, but I went to my room, no hot water. Went back to front desk. Staffer tells me they'll send someone again from engineering again. I had to ask to be switched, and thought that was odd. The staffer looked a bit miffed by my request, and that didn't please me given my oh so basic request - a room with a functioning shower. The staffer ended up being accommodating, but it didn't seem to come easy for him. Next room had abundant hot water, so I don't know what the problem was in the original.
While it's nice to be in such a seemingly upper scale place, I had to wonder if folks paying more would be disappointed. No free internet, charge for the bottled water they leave in your room, no on site gift shop (I also had forgotten a toiletry and was stunned that they weren't able to accommodate. Hotels should simply have those things - particularly ones that charge the rates they normally charge).
Also - I discovered after I'd checked out and was at the airport that I left my iPhone charger in the room, so I called - a long shot, I know - to see if I could get it returned, but was told, "I can't help you because house keeping is gone. you'll have to call back when they're open during business hours." This is the service industry?? The staffer didn't seem to have any idea how the hotel would handle it. I think management might want to make clearer to staff how to handle typical issues - problems in rooms, issues with travelers leaving things behind.
- Official Description (provided by the hotel):
- Centrally located among top destinations in the Washington, D.C. region, Le Méridien Arlington is a stylish boutique hotel close to numerous restaurants and shopping options for our guests. We are excited to announce our new, contemporary chic style restaurant and lounge coming this March! Between the dates of January 13th to March 14th we will have our formal restaurant and lounge closed to carry out some beautiful refinements in the name of Méridien! We do not anticipate any disruption to services as the hotel has taken alternative measures to provide you a great experience. ... more less
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- Also Known As:
- Hotel Palomar Arlington Kimpton