Yes, the hotel is nice no doubt about that but service is not up to par. Customer service is really mediocre.
For a hotel with it's star rating, I feel like staff should go out of their way to assist their customers. If you are asking staff for assistance they help but also give you the impression they are busy and it appears as if you are bothering them…almost makes you feel like they are looking down on you.
The night I stayed was a rainy/stormy period in VA & of course I did not travel w/an umbrella…who does really? I asked Front Desk and they didn't have any and didn't really care any further…they were just like, sorry we are out of umbrellas…no suggestions etc. Maybe management should consider having umbrellas in guest rooms…hotels I've stayed at have this service available.
My point is, if you buy or pay for luxury, the product should not only speak for it self but service you rec'v should also be astonishing. Staff should get re-trained on 'hospitality service.'
All in all, I enjoyed my stay for the one night…the rooms are lovely…just get a bigger room. Spent my money at a nicer boutique hotel the next few nights I was in N. VA.
- Official Description (provided by the hotel):
- Centrally located among top destinations in the Washington, D.C. region, Le Méridien Arlington is a stylish boutique hotel close to numerous restaurants and shopping options for our guests. We are excited to announce our new, contemporary chic style restaurant and lounge coming this March! Between the dates of January 13th to March 14th we will have our formal restaurant and lounge closed to carry out some beautiful refinements in the name of Méridien! We do not anticipate any disruption to services as the hotel has taken alternative measures to provide you a great experience. ... more less
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- Also Known As:
- Hotel Palomar Arlington Kimpton