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Reviewed May 17, 2017

The hotel is perfectly located for business in the area. The rooms are clean and modern and I especially like the fridge in the room. The staff is particularly friendly and helpful. I like the many restaurants in the area within walking distance. There is a bit of noise from the hallway; the rooms do not seem as quiet as other hotels I've stayed in. Good standard Westin hotel.

  • Stayed: May 2017, traveled on business
    • Location
    • Sleep Quality
    • Service
Thank AKto900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc E, Manager at The Westin Arlington Gateway, responded to this reviewResponded August 22, 2017


Thank you for sharing your experience at the Westin Arlington Gateway.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
Thank you for staying at the Westin Arlington Gateway and we hope you choose to stay with us again whenever your travel needs bring you back to Arlington.

Sincerely,
Marc Ebuen
Front Office Manager
The Westin Arlington Gateway
mebuen@westin-arlington.com
703537416

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2017 via mobile

This hotel has gone down hill since my last stay. Honestly the staff did not go out of their way for ANYTHING! From the valet to room service no one way very friendly. The room service menu was terrible very weird choices. I get they are trying to make things "healthy" but have a little diversity. The late night menu only had cold items and when you stay in a hotel that says 24hr room service it should be a better selection. I will not stay at this Westin again. Much better hotels in the Washington area!

Stayed: May 2017, traveled with friends
Thank Jamisan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc E, Front Office Manager at The Westin Arlington Gateway, responded to this reviewResponded May 18, 2017

Thank you for taking your time to inform us about your stay. You noted we failed to meet your overall expectation. We at Westin Arlington Gateway Hotel, truly value your feedback, as it allows us to monitor our level of service and make necessary improvements.

Please accept my personal sincere apologies for the inconveniences and subsequent frustration created by multiple issues you encountered during your stay with us.

Since we pride ourselves on the quality and service and when we fail to live up to our customer’s expectations, it re-emphasizes the necessity of maintaining a constant vigil to ensure our high standards are not compromised in the future. I have shared your comments with the appropriate department heads and associates. Let me assure you that corrective action has been taken to prevent these types of mistakes in future

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2017 via mobile

Stayed at the property for three nights, walking distance from my workplace- probably my fifth visit. The hotel staff make sure of comfort, very cordial staff, extremely well maintained premises, perfect housekeeping, and very very comfortable rooms, and beds! Good in-room amenities, adequate room space, clean bathrooms. The hotel has good food, but there are scores of restaurants right outside to choose from. Less than a mile from the metro station. The only suggestion will be for packaging of breakfast with room rates- at more economical rates, that is to say :)!! But, no complains!

Stayed: May 2017, traveled on business
Thank Tariq S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc E, Manager at The Westin Arlington Gateway, responded to this reviewResponded August 22, 2017


Thank you for sharing your experience at the Westin Arlington Gateway.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
Thank you for staying at the Westin Arlington Gateway and we hope you choose to stay with us again whenever your travel needs bring you back to Arlington.

Sincerely,
Marc Ebuen
Front Office Manager
The Westin Arlington Gateway
mebuen@westin-arlington.com
703537416

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2017 via mobile

Upon arrival, they will block 3 payments from your credit card.
The hotel is clean and comfortable. The room is clean!
But room service is very, very bad service, both in communication and even in fraud. After bringing the products to the room, the girl took my credit card to pay, after payment I noticed that I was charged an additional $ 20 for tip, I did not give $ 20 for tip!
Also, they didn't tell me about the breakfast.

Stayed: May 2017, traveled as a couple
Thank ChristinaStrat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc E, Manager at The Westin Arlington Gateway, responded to this reviewResponded August 22, 2017


Thank you for taking the time to complete a survey in regards to your recent stay at the Westin Arlington Gateway.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for in-room dining and staff issues. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Arlington.


Sincerely,
Marc Ebuen
Front Office Manager
The Westin Arlington Gateway
mebuen@westin-arlington.com
7035374162

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2017

We were staying here for a conference. It was very convenient, the hotel rooms are comfortable. Good Beds, pillows and bedding. The bathrooms are nice with waterfall shower heads and an adjustable handle.
The meeting rooms were good and the staff was very helpful and fast at their setup and take down.

  • Stayed: May 2017, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ryan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc E, Manager at The Westin Arlington Gateway, responded to this reviewResponded August 22, 2017


Thank you for sharing your experience at the Westin Arlington Gateway.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
Thank you for staying at the Westin Arlington Gateway and we hope you choose to stay with us again whenever your travel needs bring you back to Arlington.

Sincerely,
Marc Ebuen
Front Office Manager
The Westin Arlington Gateway
mebuen@westin-arlington.com
703537416

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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