My review is limited because I only went for an hour on a Wednesday night. There was no-one else present (we closed the place). My friends and I were planning some volunteer work, and really should not have used the place for this "meeting" - but then my friends are a bit loud so I tried to be quiet. They really encourage you not to have cell phones on - just to use it to relax. All I can speak for is that the staff were very friendly, the food my friends ordered was yum, and that I purchased some of their signature earl grey tea with bergamot. Brought it home and for $6 that supposedly makes 18 servings (what they say equates to the 1oz bag), I found the tea very aromatic and ground fine enough that I could get multiple cups out of one tea-ball. Therefore, this review should encourage you that if you like tea, the quality of their teas is top-notch. I'll have to come back for a foot soak when it's not the weekend and not crowded.