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“Really slow internet” 4 of 5 stars
Review of Hilton Garden Inn Arlington Courthouse Plaza

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Hilton Garden Inn Arlington Courthouse Plaza
Ranked #18 of 50 Hotels in Arlington
Certificate of Excellence
Bluffton, South Carolina
Level Contributor
455 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
“Really slow internet”
4 of 5 stars Reviewed August 28, 2012

Nice city hotel - clean rooms, good a/c, quite. A bit off the beaten path. Made to order breakfast. Biggest complaint is the internet is extremely slow - worse than dial-up so if you need to get work done on line - don't count on getting too much done!

Room Tip: No rooms have any special views - obviously higher floors are quieter
See more room tips
  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank debbieinsc2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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995 reviews from our community

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273
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
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English first
Asheville, NC
Level Contributor
228 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 stars Reviewed August 27, 2012

If you're staying in the Washington, DC area, consider this hotel as an alternative to the higher priced downtown properties. Our room was spacious, clean, and had all amenities -- a very comfortable bed, easy-to-control thermostat, excellent TV, and small refrigerator and microwave. Underground parking is available for an extra fee. The location is great -- right in the Courthouse area of Arlington. A Metro stop is within walking distance (two stops from DC), as are several good bakeries and restaurants. Reasonably priced too.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank AVLwriter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
2 reviews
5 of 5 stars Reviewed August 15, 2012

My grandma and I was traveling to new york last month and got tired so we decided to stay over in VA near the Arlington cemetary. We just pick a hotel (the garden inn on court house rd) and so happy that we did. The hotel staff was awesome! It was too early to check in but, Linda was so kind, she told me and my grandma that she will hold our bags and she let us park the car. She also sign us up for Hilton honor membership and gave us breakfast for our new membership.... The breakfast was so good, the cook and the waitress was awesome.. The hotel room is so beautiful. My grandma love the lobby furniture...

  • Stayed July 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Traci W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 4, 2012

We were supposed to stay here on July 21st during mini road trip. Unfortunately, realized when we woke would not make it that night. Called to cancel but was told had to pay full nights rate due to not cancelling 12 hrs. prior to check-in. 3 am as check-in was 3 pm. Said ok since they would not be able to re-book room. Called back a couple hours later asking for a room and they were all booked. Called to talk to manager to get refund but Mr. Tulu was rude and would not budge on refund. Would never recommend this hotel to anybody.

  • Stayed July 2012, traveled with family
    • 1 of 5 stars
      Service
Helpful?
3 Thank yermi112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at Hilton Garden Inn Arlington Courthouse Plaza, responded to this review, August 14, 2012
I am so sorry to see that you had a less than satisfactory experience at our hotel and that the challenges occurred before you even set foot on property.
Should you be so inclined, please give me a call and I will be happy to see if you would be willing to have your cancellation fee applied to a future stay.
A point of pride with us is our flexibility and our desire to make friends even in the toughest situations.
I look forward to hearing from you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Savannah, Georgia
1 review
5 of 5 stars Reviewed August 2, 2012

This was my family's first visit to the virginia area. We had our family reunion and had a group of rooms at the Hilton Garden Inn. Once we arrived, the front desk agent (Linda) greeted us with a beautiful smile. We were tired from traveling all night from Georgia and just wanted to get in our room and rest. Linda was so polite, she explain to us that she didn't have anything ready at the moment, but give her an hour and she will get a room for us. The room was excellent !!! Very clean etc.. The breakfast and the staff in the restaurant was very nice. We also liked the fact that the hotel was close to the metro rail.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank S S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania, United States
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 1, 2012

I suppose in the greater DC area, you get what you pay for. This is an average hotel at a decent rate, with a friendly staff--but the amenities (or lack thereof) make it seem more like a budget hotel. "Business Center" is more like a closet with a couple of PCs, a fax/printer/scanner (which doesn't scan) and a paper shredder. TV channels were perplexing: there was a Spanish channel, an Arab channel and a Japanese channel, but no local baseball. Not a great business hotel, but probably an ok choice for budget-conscious travelers.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Christine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at Hilton Garden Inn Arlington Courthouse Plaza, responded to this review, August 2, 2012
I took note of your response and I definitely appreciate the feedback. Part of the huge renovation we have undertaken is to review and revise the offerings we have on television and this should be cured within the next few months.
Regarding our business center, it is designed for the traveler seeking to do a modicum of work (our average length of stay is less than 2 nights) or to merely print a boarding pass, directions, send a fax or make copies. The next time you are with us and require something more substantial we can make something else available to you but your response has been noted for the next renovation.
Should you come to our area again, please let me know, I would like to meet you and put to rest any further concerns you may have.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed July 28, 2012

The rate seemed reasonable but after wifi wouldn't work and the shuttle wasn't avail on weekends, it was a bust. I had to spend my work time at the closest Starbucks to get anytning done.

No pool...not free parking...wifi sucks.

Rooms were clean and the Indian management made an attemept, but they never compensated for the shortcomings on promised wifi and shuttle convenience. Next time I'll pay the extra to stay closer to DC and make sure the wifi works.

  • Stayed July 2012, traveled with family
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Keith J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at Hilton Garden Inn Arlington Courthouse Plaza, responded to this review, July 31, 2012
I am in receipt of your review re; our property and the challenges you experienced while you were here.
I would like to apologize for your having to leave our hotel just to get an internet connection…that is completely unacceptable. We are overhauling our Wi-Fi system as part of our $6 million renovation
I would also like to thank you for the feedback. I really do appreciate guests who take the time to let us know about our strengths and weaknesses—it helps us to grow and improve.
Should you ever come back to our city, I would like to have the opportunity to show you our hotel as it normally is.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Arlington Courthouse Plaza

Property: Hilton Garden Inn Arlington Courthouse Plaza
Address: 1333 N Courthouse Rd, Arlington, VA 22201-2507
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#11 Business Hotel in Arlington
#19 Romantic Hotel in Arlington
#27 Family Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Arlington Courthouse Plaza 3*
Number of rooms: 193
Official Description (provided by the hotel):
193 room upscale hotel located in the heart of Arlington's Courthouse neighborhood. Our hotel is located directly across the street from the Courthouse Metro station on the Orange and Silver line of Washington DC's subway system. Ideally situated for both business and leisure travelers the Hilton Garden Inn Arlington Courthouse is a great choice for your next visit to the area. ... more   less 
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Also Known As:
Hilton Garden Inn Arlington Courthouse Plaza Hotel Arlington
Arlington Hilton Garden Inn
Hilton Arlington

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