While a registered guest at this Comfort Inn, a shopping bag was removed from my room by housekeeping. It was reported missing immediately and returned 48 hours later with items stolen. Management (Mr. Vohra and Mr. Cahlas) offered apologies but refused to reimburse the value of the stolen items or offer any retribution. Customer Relations for Choice Hotels International refused to become involved, deferring to the independently owned property. Subsequent calls and emails have not been answered by Mr. Vohra. Customer satisfaction and respect is obviously of the lowest priority. Beware of staying at this hotel. You will not have the support of management or headquarters in resolving any disputes. We learned a hard lesson and are extremely disappointed in Choice Hotels and the Comfort Inn Pentagon. Shame on Mr. Suvah Vohra and Mr. Rodrigo Cahlas for unethical treatment of "guests" and lack of personal integrity.
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- Also Known As:
- Comfort Inn Pentagon City Hotel Arlington
- Comfort Inn Arlington
- Arlington Comfort Inn