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“Nice hotel, easy access, good price” 4 of 5 stars
Review of Crystal Gateway Marriott

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Crystal Gateway Marriott
Ranked #13 of 49 Hotels in Arlington
Certificate of Excellence
Wisconsin
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nice hotel, easy access, good price”
4 of 5 stars Reviewed August 18, 2014

Our family of 4 stayed here for a weekend visit to Washington. The underground access to the metro was super convenient. Hotel staff were friendly and helpful. Our room was clean and comfortable. There weren't many restaurant choices very close for dinner, as the mall shops closed rather early in the evening, so we walked a bit further than we would have liked. Einstein Bros. Bagels was a great grab & go option for breakfast & coffee. Our kids loved the indoor/outdoor pool. Overall we had a pleasant stay and would definitely consider this hotel in the future.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Service
Helpful?
Thank blouwho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,243 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (231)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
FL
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed August 15, 2014

My sister and I stayed overnight, after taking the AutoTrain from Florida. We were too tired to immediately go and see the sights. The concierge suggested a sightseeing bus tour that evening. It was just right! We had time for a rest in the afternoon and then enjoyed seeing the monuments and other DC sights. When the bus was late, the concierge called to remind them to pick us up.

The food on the lobby restaurant was good and the service excellent. The rooms were large and the beds very comfortable. It was exactly what we needed.

Room Tip: Ask for a quiet room.
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank YoungatheartFl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Japan
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed August 10, 2014

Stayed for several days on business. The hotel room was clean and spacious, nice soaps and shampoos, but no tea/coffee making facilities. I was on the 12th floor and near the icemachine which was incredibly noisy at times at night. Breakfast was served as part of our conference, but for those of us with dietary restrictions, we only got one kind of muffin, the same every day, and no soy milk was set out on the coffee tables. There was plenty of choice for everyone else.

Overall, a very busy hotel, other reunions and conferences in at the same time. In a strange twist, during our evening conference reception and exhibit, we found that someone else's reunion event was taking place in a room located in middle of our event area. When these people walked out to go to the bathroom, they took candies and samples things from our exhibit booths, and the music from their event made it hard for us to talk at our booths. They also went and helped themselves to our conference's dessert buffet, there was nobody checking who was who.

Convenient access to the metro and shops underground, also relatively close to the shopping mall. For those of us from out of town, it would be good to have a very clear map of the local area. I walked to the mall according to instructions from the bell hop, only to find later I had been at a smaller branch of the mall, not the main one. I did receive a map of local restaurants though.

Staff were friendly and helpful, just seemed very very busy all the time.

Room Tip: Stay away from the icemachine!
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
Thank Tokyo_Mum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Faraz A, Guest Relations Manager at Crystal Gateway Marriott, responded to this review, August 12, 2014
Dear TokyoMum,

Thank you for taking time to complete a Trip Advisor survey for your most recent stay at the Crystal Gateway Marriott. We appreciate your time and feedback as this will allow us to improve our services, such as the menu varietywith options for folks with dietary restrictions. We offer several menu choices and will look into ways of communicating those to our meeting attendees to offer other options. As for the noise issues, i am sorry that it impacted your stay and will have that checked out to assure it is addressed. You also reported that some of the other group used your F&B breaks which I am very sorry about. Despite our best efforts, sometime groups end up using other's breaks, whether intentionally or unintentionally.

We sincerely appreciate your feedback and will use this to improve our offerings to better suit our guest needs. we appreciate your business and hope that you use us again when your travels brings you ack to the Nation's Capital.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed August 10, 2014

Very friendly reception and registration area. Friendly staff in general.

Nice location directly contiguous to the Metro - just a few stops to downtown.

The pool and exercise facility is very nice.

But a number of small annoyances aggregated into and unsatisfying experience.

1. The electromagnetic strips on the keys to the room (and the garage) were unreliable. Initially I went down to get a new key. But a new key did not solve the problem and I had to learn a method of trying several times at various speeds. One memorable episode involved at least 20 attempts - and I was quite eager to use the restroom! But it was not just my room - this happened to several people in my group.

2. The capacity and speed of the elevators is woefully inadequate for the demand. Long waits were common.

3. The lobby bar and restaurant is suboptimal given the hotel's rather isolated location.

4. Instead of flowing, the water from the bathroom faucet sputtered.

5. The flushing knob on the toilet fell off.

6. The parking spaces in the underground garage were minuscule, making it very difficult to get in and out of a parked car.

Any 2-3 of these things would not have reached my 'aggravated' tipping point. But by the time I got to 4, 5 and 6 I was certain I'd be going elsewhere on future trips to DC.

Room Tip: Low floors preferable because of slow elevators, although it is quite close to a fire department - g...
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  • Stayed August 2014, traveled on business
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
Thank danmurphy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Faraz A, Guest Relations Manager at Crystal Gateway Marriott, responded to this review, August 12, 2014
Dear Danmurphy,

Tahnk you for taking time to complete a survey regarding your most recent stay at the Crysal Gateway Marriott. You mentioned several issues that impacted your stay and i am very sorry that your experience was not as excellent as we would have hoped for. There were several things that you mentioned we need to work on to assure these are addresed. Please know that your satisfaction is our utmost goal and we certainly failed to provide you with an excellent stay, for which i am very sorry. I do aprpeciate your nice comments regarding our staff, pool, fitness center and overall location of the hotel. We strive to be one of the best in the area and your feedback will certainly help us improve. Once again, thank you for your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level Contributor
170 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 stars Reviewed August 9, 2014

There is two Marriott nearby, and we had a hard time distinguishing the two prior to our arrival. We finally went with Gateway since the agent on the phone was much nicer than the other Marriott. It was important that we had a direct Metro access (it can get rainy and hot in D.C. this time of year), and the Crystal City Marriott receptionist was being quite difficult on the phone and not very helpful...thus we ended up at the Gateway. I must say, it was the correct choice. Gateway is a bigger hotel with more facility (it has a Hertz rental car in the lobby which we used last minute to drive to Virginia, etc...very helpful). The hotel is clean, but the room is in need of some remodeling soon. The rooms looked aged and had that old musty smell to it. The restaurant we ate at (at the lobby-since we arrived late) was marginal and very expensive. Should have gone into the Crystal shops and ate at the restaurants there (Morton's Steak and Seafood, Legal Seafood, etc are just a couple of minutes walk underground, we found out later). The front desk staff was friendly, but opt for the Club floor as they have a very good selection of complimentary breakfast and snacks throughout the day, plus a very friendly staff. Housekeeping is acceptable, though they did forget to stock up on the coffee and condiments during our stay. Crystal City as a whole is not great for tourist...but it is close to the airport (with complimentary shuttle), the metro which can take you into DC attraction, and has a few good restaurants/bars. The airport shuttle comes around every 20 minutes or so and was not overly crowded. There was nothing special about the shops at Crystal City...kind of feel like a large strip-mall located underground. In other word, don't expect to find a lot of things to do here with the family. If your intention is to stay here so that you could catch an early flight out of DCA, then its a good choice. If you want to use it as a springboard to visit the tourist sites in D.C with kids, its not that great of an option since you are on the wrong side of the river. There is not much to do around here.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank ppts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlottesville, Virginia
Level Contributor
413 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
4 of 5 stars Reviewed August 6, 2014

We stayed here the night before an early morning flight out of National Airport. The room was nice, clean and spacious enough for 3. Shuttle to the airport ran on time (every 20 minutes). In addition they have a deal where long term parking is only $6.50 a day which is much much cheaper than the airport's long term economy parking of $14/day. So all in all a win win for us.

Stayed July 2014, traveled with family
Helpful?
Thank wombat1223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Menlo Park, California
Level Contributor
76 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed August 5, 2014

I cam on a business trip and took advantage of the weekend rates to share a weekend in DC with my husband. The hotel is great for flying into Reagan airport, and access to the subway is excellent. The rooms are well appointed, clean and safe - good business class hotel. The staff was friendly and helpful.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lucy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crystal Gateway Marriott

Property: Crystal Gateway Marriott
Address: 1700 Jefferson Davis Hwy, Arlington, VA 22202-3555
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Arlington
#11 Family Hotel in Arlington
#13 Business Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crystal Gateway Marriott 3.5*
Number of rooms: 697
Official Description (provided by the hotel):
Experience Crystal Gateway Marriott, located minutes from downtown Washington, D.C. And less than 1 mile from Reagan National Airport. Explore the entire Washington, D.C. Area via the Metro which is connected to our Arlington hotel. Step into our spacious hotel lobby here in the heart of Crystal City, VA, and enjoy complimentary wireless Internet access. Settle into one of our nearly 700 well appointed rooms and suites, each offering plush bedding, flat-screen TVs, and Marriott's unique Plug-In technology panels. Dine onsite at The Atrium or Restaurant Mez or grab a quick bite at Einstein's Bagels shop. Hosting an event in the Washington, DC area? Explore our hotel's 35,000 square feet of versatile and sophisticated venue space, and enjoy our prime location near Washington Reagan Airport (DCA). With the Crystal City Metro at our hotel doorstep, discovering the many attractions of Arlington, VA and downtown DC has never been easier. ... more   less 
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Also Known As:
Marriott Crystal Gateway Hotel Arlington
Marriott Hotel Crystal Gateway
Marriott Arlington
Arlington Marriott

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