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“Excellent Service” 5 of 5 bubbles
Review of Crystal Gateway Marriott

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Crystal Gateway Marriott
Ranked #16 of 51 Hotels in Arlington
Certificate of Excellence
Los Angeles, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent Service”
5 of 5 bubbles Reviewed June 23, 2014

I want to commend an outstanding employee of this hotel. Her name is Ana Crina Hanu. She was able to get me a suite when others at the hotel said they couldn't. Her demeanor was very professional and friendly. She sent a gift platter up to my room to clm my nerves after a stressful day of travel. Evn though the hotel could use a facelift, I would stay here instead of other hotels in the era just because of her incredible hospitality.

  • Stayed June 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Richard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Faraz A, Guest Relations Manager at Crystal Gateway Marriott, responded to this review, July 17, 2014
Dear Richard F,

Thank you for taking the time to complete a survey. I appreciate your comments about the great service you recieved at the hotel and specifically about Ana. She is a fantastic host and i will be sure to share your comments with other staff in the hotel.

We appreciate your business and look forward to serving you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,366 reviews from our community

Traveler rating
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    172
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (252)
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English first
Ocala, Florida
1 review
5 of 5 bubbles Reviewed June 23, 2014

Selected this Hotel, based on the Priceline Package price, on my 4 day visit to DC. Not only was the price right, for my flight and the 3 nights in the Hotel, there's more . . . . Location : 10 minutes from Reagan (DCA) in the Marriott Shuttle (Drivers were welcoming). Access to the Metro from the Lobby of the Hotel (Why would one drive in DC, when you can take the Metro to just about anywhere) MARRIOTT STAFF: All good . . . Front Desk people were just great. Bellman took care of us with a smile. Housekeeping staff efficient and friendly. Our room was just fine . . . comfy beds. Only hic-up . . TV did not get ABC and CBS well, at all. Crystal City Shops a short walk from the Lobby. All in all . . . . I got more than my money's worth, and one more "thumbs way up", for the Staff.

  • Stayed June 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maimy C, Manager at Crystal Gateway Marriott, responded to this review, July 16, 2014
Dear Mel T,

Thank you for choosing the Crystal Gateway Marriott for your recent trip to the Washington, D.C. Area. We appreciate you taking the time to post your review. One of the many benefits our hotel has to offer is our location; connected to the Crystal City Metro Station, Crystal City Underground Shops and Restaurants, only minutes from Regan National Airport, and with easy access to the Nation’s Capital! We are delighted to read your comments regarding our staff – thank you. We look forward to your return visit.
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Los Angeles
Level Contributor
114 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed June 21, 2014

I had a meeting here and it was great. Clean and efficient and walkway to the mall with plenty of great restaurant choices. The concierge lounge had great breakfast. Free shuttle to National is a plus, what more do you need?

For tourists, it may not be the best choice, because of location.......though you could take the metro into the city

  • Stayed June 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BrainDoc90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maimy C, Manager at Crystal Gateway Marriott, responded to this review, July 16, 2014
Dear BrainDoc90,

Thank you for posting your feedback after your stay at the Crystal Gateway Marriott. It is great hear you enjoyed our facility, services, and amenities! We hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Level Contributor
84 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed June 19, 2014

We moved to this hotel after staying at another Marriott (Rosslyn). I could not help comparing the hotels since our arrival. The front desk staff is really, and only, technical. They have training, but they are cold and distant. They get their job done for the moment. Anything you ask that is not in the standard procedures, and you don't get your question and/or problem resolved. We were expecting some packages from Amazon.com and we had to ask daily for the packages. Not a single message in the room to let us know. After all, the hotel is quite well located, the rooms are good and clean, and the facilities are nice. They don't have minibars in the rooms, but I can understand the logistics that would be involved in such a huge hotel. Nice place to stay, though.

Room Tip: Choose a high floor room.
See more room tips
  • Stayed June 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank AlbertoCoimbra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ve'an R, Guest Relations Manager at Crystal Gateway Marriott, responded to this review, June 21, 2014
Dear AlbertoCoimbra,

I want to take this opportunity to thank you for sharing your post. I am glad to hear that you enjoyed your stay and considered the hotel as being well appointed. Our guestrooms have recently been updated with brand new mattress sets and a new bath amenity program. I value your feedback regarding our Front Desk staff and will work closely with the team as we are dedicated to providing exceptional service to every guest. Crystal Gateway Marriott is positioned in the heart of Crystal City, VA in close proximity to the Crystal City Metro station, which allows quick travel to our Nation's Capital.

I hope to host you again in the near future while visiting the Wahington, D.C. area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
127 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 bubbles Reviewed June 15, 2014

I stayed at the Marriott Crystal Gateway while in the area for business. There are a few tell-tell signs of the hotels age, such as the rattling of the doors since they don't close firmly, but other than that the hotel has a very new appearance. The rooms were cleaned and maintained, and there was a couple of sit down and quick serve restaurants on site. In addition, it stood on top of an underground food court/mall by the Metro entrance so there was a lot of variety available. My biggest complaint with hotels oriented to business travelers is that the more you pay, the less you get. Best example, no free wi-fi in your room. It's like an airline charging for baggage, I can't stand it and will happily take my business elsewhere. Although the location is convenient, given the choice I'll stay somewhere else next time, before they start charging for the ice too.

  • Stayed June 2014, traveled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank bossdiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Faraz A, Guest Relations Manager at Crystal Gateway Marriott, responded to this review, June 18, 2014
Dear Bossdiver,

Thank you very much for providing feedback on your recent stay at our hotel. I truly appreciate your comments about the service and cleanliness of the hotel. I also wanted to let you know that your comments about the internet fees is very important to us and we will certainly take this feedback into consideration as we work towards making changes to our pricing policies. Inspite of the internet fees, i hope to get you back to our hotel as we offer many other amenities, including most convenient access to the Metro system, Complimentary WIFI in the public spaces just to name a few.

Thank once again for your business and for taking time to provide us with your feeback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed June 15, 2014

My family stayed at this location for an out of town graduation. We stayed in a total of four rooms and all had fabulous experiences. I'm not sure if it was because our group was so long but immediately at check in we were given complimentary upgrades and all the little people were given full sized candy bars (yep it was a madhouse within the hour). On our second night my sister came back to the room to find a complimentary cheese plate along with a handwritten note.

The only issue was an injury at the pool. Another hotel guest cut their foot in the outside pool but the young lifeguards were ill-equipped to handle the situation. The amount of blood on the floor should have required them to close the pool for the night but instead they began just mopping it into drains.

  • Stayed May 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Elisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida, Massachusetts
Level Contributor
37 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed June 15, 2014

Stayed there a few times and the staff is very nice and manages to find me a comfortable room. Only problem is the Addison (?) tower is pretty far from the rest of the hotel. But with the underground Metro stop, its a good place to stay.

  • Stayed June 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maimy C, Manager at Crystal Gateway Marriott, responded to this review, July 14, 2014
Dear Steve S,

Thank you for posting your feedback after your stay at the Crystal Gateway Marriott. I am delighted to read your kind remarks regarding our staff – thank you! I would like to invite you to contact us in the future, so that we may accommodate your room location preference prior to your arrival. We hope to welcome you back soon again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crystal Gateway Marriott

Property: Crystal Gateway Marriott
Address: 1700 Jefferson Davis Hwy, Arlington, VA 22202-3555
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Arlington
#4 Luxury Hotel in Arlington
#11 Family Hotel in Arlington
#13 Business Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crystal Gateway Marriott 4*
Number of rooms: 697
Official Description (provided by the hotel):
Experience Crystal Gateway Marriott, located minutes from downtown Washington, D.C. And less than 1 mile from Reagan National Airport. Explore the entire Washington, D.C. Area via the Metro which is connected to our Arlington hotel. Step into our spacious hotel lobby here in the heart of Crystal City, VA, and enjoy complimentary wireless Internet access. Settle into one of our nearly 700 well appointed rooms and suites, each offering plush bedding, flat-screen TVs, and Marriott's unique Plug-In technology panels. Dine onsite at The Atrium or Restaurant Mez or grab a quick bite at Einstein's Bagels shop. Hosting an event in the Washington, DC area? Explore our hotel's 35,000 square feet of versatile and sophisticated venue space, and enjoy our prime location near Washington Reagan Airport (DCA). With the Crystal City Metro at our hotel doorstep, discovering the many attractions of Arlington, VA and downtown DC has never been easier. ... more   less 
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Also Known As:
Marriott Crystal Gateway Hotel Arlington
Marriott Hotel Crystal Gateway
Marriott Arlington
Arlington Marriott

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