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“Great Hotel in DC”

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Crystal Gateway Marriott
Ranked #16 of 51 Hotels in Arlington
Certificate of Excellence
Eagan, Minnesota
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great Hotel in DC”
Reviewed September 5, 2013

We took our boys (14 & 10) to DC for a summer vacation. This was a great hotel. Very convenient to the train. You exit out of the hotel down a tunnel to a mall and right into the train network....it was so convenient. Located on the Crystal City stop and you are only a few stops from the Pentagon and Arlington Cemetery. There is a RiteAid in the underground mall which was great to get toiletries and snacks for the room. The lobby bar was OK and kids enjoyed the indoor/outdoor pool. We did not eat at the hotel restaruant so I can't comment on their food. We flew into BWI, so we needed a car, but if you were to fly into Reagan, you certainly wouldn't need a car as they provide shuttle service. We would definately stay here again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lori_321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,390 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (256)
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English first
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 4, 2013

Pleasant helpful staff...beautiful quiet room, meals delicious, metro within 2 min of walking(inside)...can not think of a reason to not return...it was our first time to the capital and we were sure accommodations would be costly but were pleasantly surprised to get a king size bed and sitting area for under $90. We ate in restaurant 3 nights and food was surprisingly good and beer cold...

Room Tip: Higher up...means less traffic noise..we were on 15 th floor and found it very quiet
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Becky B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
37 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 3, 2013

First off I love Washington DC and this hotel made the trip even more enjoyable. It was right above the street from the train that took you wherever you needed to go. The fron desk staff was friendly but they didn't smile enough. the room was cozy, they didnt clean our room one day that was kind of annoying but it worked out for the most part.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TexasGal74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Falls Church, Virginia, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 3, 2013

Okay, after having not done a damn fun thing all summer and needing some r and r, I booked a room at this place. I was surprised that I was able to get a $90 rate on a Sunday night, calling at 4:30 pm on a Sunday afternoon on a Labor Day weekend. But, I wanted to "play" in Arlington, read they had an indoor/outdoor pool, so what the heck.

Checked in (they do not require a credit card, except for the reservation, no holds and no extra cash deposit -- NICE) and was warned about all the construction (we'll get to that).

Got to the room and while unpacking, flicked the tv on. "No signal" -- not a good sign, FROM A MARRIOTT! Called the front desk, she was very, very nice and I shoulda got her name. Said she'd send someone right up. Since it was about 5:30 on a Sunday, I was eager to check out the pool, so in no mood to wait for the "engineer." After waiting for 20 minutes, and not having unpacked, headed with the suitcase back down to the lobby. Front desk told me the engineer came up and said it was working -- uh, no, he/she had not been there.

Got upgraded to the "concierge level" on the 16th floor. TV worked, key for concierge didn't, nor did it for anyone else. There was an "honor" bar -- figured I earned the first drink on them -- a gin and tonic (Tanqueray).

Pool is in a weird place. On the second level, but really on the first, but no way to get to it, since the elevators were caution-taped off the second level AND the escalators didn't work, with no explanation why. Whatever ... Found it, enjoyed the jacuzzi and pool, but not happy with the very young children in the jacuzzi, despite the signs saying they were not allowed, and with a huge pool for THEIR enjoyment.

Towels were nice, bathroom was average, tv was spotty and was a bit disappointed in that, being the second room. Bed was extremely comfortable. Weird accommodations, especially if you get room service. I pre-ordered breakfast for the next morning, and the $20 breakfast "frittata" was extremely disappointing -- basically scrambled eggs with some leftover sausage mixed in. Not worth the money at all. And a zip packet of ketchup and no hot sauce?

The service outweighs the accommodations, BY FAR. Elevators were very slow and supposedly wifi is $12 a night. This place is surrounded by other high end hotels. Go somewhere else unless you're on the cheap. Lastly, they did not have a cab light at night and I had to hail my own -- another unacceptable.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donita H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 3, 2013 via mobile

This is the 3rd time we stayed at this hotel. It was Labor Day weekend and we got a special AAA rate which included breakfast. We loved this hotel our last 2 stays. Still had a good stay here, but there were a few hiccups. The Mez (the hotel's main restaurant) was under contstruction, so the breakfast buffet didn't have the usual omlet and waffle station. They were serving breakfast at the lobby bar area. The buffet was still very good, but I missed that station. Breakfast on Monday was slow due to the temporary kitchen. Supposedly, the construction should be done mid-September. We usually check-in Friday and leave Sunday. This time we stayed Sat to Mon. Some of the places in Crystal City we usually eat for dinner were closed on Sunday. We ended up doing room service and the lobby bar instead. I think most of the minor issues we had were construction and Labor Day related. Still think the hotel is a great value. Would definitely recommend. Short Merto ride to downtown (15-20 min ride, maybe 10 minute max wait on weekends) and much cheaper than downtown DC hotels. Clean room, nice pool and friendly staff.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bookers007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamestown
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 3, 2013

I stayed here during a short weekend visit to DC with my kids. The staff was great and the hotel was really nice. Great location to hop on the DC metro, and within walking distance to some really nice restaurants.
I will definitely stay here again.....

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ORD737CAPT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 2, 2013 via mobile

My husband and I just returned from a great stay at this hotel. We chose it because it is close to DC and we found a great deal on livingsocial.com. We loved the location of this hotel. It was a very short walk to the metro and great restaurants.
We had a basic room with a king bed. The room was one of the cleanest I have ever stayed in and the bed was probably the most comfortable we've ever slept in! I miss it!
Check-in and check-out were both very quick and easy. We had tickets to a National's game and were able to print out our tickets on the computer at the concierge desk in the lobby, which was very helpful.
I would definitely recommend this hotel and would return if we head that way again.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa3537
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crystal Gateway Marriott

Property: Crystal Gateway Marriott
Address: 1700 Jefferson Davis Hwy, Arlington, VA 22202-3555
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Arlington
#4 Romantic Hotel in Arlington
#11 Family Hotel in Arlington
#13 Business Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crystal Gateway Marriott 4*
Number of rooms: 697
Official Description (provided by the hotel):
Experience Crystal Gateway Marriott, located minutes from downtown Washington, D.C. And less than 1 mile from Reagan National Airport. Explore the entire Washington, D.C. Area via the Metro which is connected to our Arlington hotel. Step into our spacious hotel lobby here in the heart of Crystal City, VA, and enjoy complimentary wireless Internet access. Settle into one of our nearly 700 well appointed rooms and suites, each offering plush bedding, flat-screen TVs, and Marriott's unique Plug-In technology panels. Dine onsite at The Atrium or Restaurant Mez or grab a quick bite at Einstein's Bagels shop. Hosting an event in the Washington, DC area? Explore our hotel's 35,000 square feet of versatile and sophisticated venue space, and enjoy our prime location near Washington Reagan Airport (DCA). With the Crystal City Metro at our hotel doorstep, discovering the many attractions of Arlington, VA and downtown DC has never been easier. ... more   less 
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Also Known As:
Marriott Crystal Gateway Hotel Arlington
Marriott Hotel Crystal Gateway
Marriott Arlington
Arlington Marriott

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