I checked into the Crystal Gateway Marriott this evening. When I checked in I bought some Tylonel because I had a headache. The woman who checked me in said she hoped I felt better. Upon receiving my room service later that evening there was a handwritten note from the check in associate. She mentioned how sorry she was that I wasn't feeling well and mentioned again she hoped I felt better. I tend to find most business hotels to be the same. If I've seen one Marriott (or Hyatt, or Westin, or Hilton, or whatever) I've seen them all. But service like this is memorable. If more hotel staff were like this employee business road warriors lives would be much better. Kudos on the customer service here.
- Official Description (provided by the hotel):
- Experience Crystal Gateway Marriott, located minutes from downtown Washington, D.C. And less than 1 mile from Reagan National Airport. Explore the entire Washington, D.C. Area via the Metro which is connected to our Arlington hotel. Step into our spacious hotel lobby here in the heart of Crystal City, VA, and enjoy complimentary wireless Internet access. Settle into one of our nearly 700 well appointed rooms and suites, each offering plush bedding, flat-screen TVs, and Marriott's unique Plug-In technology panels. Dine onsite at The Atrium or Restaurant Mez or grab a quick bite at Einstein's Bagels shop. Hosting an event in the Washington, DC area? Explore our hotel's 35,000 square feet of versatile and sophisticated venue space, and enjoy our prime location near Washington Reagan Airport (DCA). With the Crystal City Metro at our hotel doorstep, discovering the many attractions of Arlington, VA and downtown DC has never been easier. ... more less
- Reservation Options:
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- Also Known As:
- Marriott Crystal Gateway Hotel Arlington
- Marriott Hotel Crystal Gateway
- Marriott Arlington
- Arlington Marriott