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“Loved the Marriott Crystal Gateway!” 5 of 5 stars
Review of Crystal Gateway Marriott

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Crystal Gateway Marriott
Ranked #13 of 50 Hotels in Arlington
Certificate of Excellence
Richmond, Virginia
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Loved the Marriott Crystal Gateway!”
5 of 5 stars Reviewed April 7, 2012

We stayed here overnight while visiting DC for a concert at the 9:30 Club. The room was clean, modern, and the bed was GREAT! The room was quiet and we were glad that they have a checkout time of 12PM. The staff was all friendly and saw plenty of security on the property. Easy access to the metro and the $22.00 fee to park overnight was fine with us. Most places in DC charge crazy prices to park, so it was nice to be able to keep our car parked at the hotel while taking the metro to our destination. The metro can be confusing if you haven't been on it before, so be sure to figure out your route before you go.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Panthers82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,266 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (233)
Date | Rating
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English first
Cincinnati, OH
Level Contributor
75 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed April 7, 2012

This was my second stay at this hotel, the first being for a convention last year, while this 5-night visit was purely recreational with my family. Positives: location. A Metro station is attached to the hotel, as is a small shopping mall with a few restaurants, a drug store, etc. Many, many restaurants are within a short walk from the hotel. We were able to get to all the attractions with a ten minute Metro ride. The service we received was outstanding in spite of the fact that the hotel was packed. Making the customer happy is definitely a priority at this hotel! The general manager was very visible and made a point to come up and speak with us on several occasions. She was excellent with our children as well as dealing with the hords of teenagers in the hotel for spring break. Value: outstanding. We bought the cherry blossom package and had an unbelievable breakfast bar and Internet in our room for a small additional charge. Negatives: We stayed during spring break/cherry blossom time so the hotel was packed with middle-school aged groups of students. The crowds in the lobby area, pool, and around the elevators were sometimes overwhelming. We left the pool on our first night due to crowds and noise and didn't want to return. Overall, this hotel was the perfect choice for a family vacation, 50 weeks of the year but I would look for a smaller place around the cherry blossom/spring break window.

  • Stayed April 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank AAmyA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, South Carolina
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 5, 2012

I stayed for three nights during a field trip to DC and I made reservations early enough to get an excellent rate. It could not have been a better experience. The room was clean and more than big enough. The breakfast buffet was outstanding with plenty of choices. The staff was friendly, efficient and very helpful. I look forward to staying there in the future!

  • Stayed March 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank atb416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
171 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed April 3, 2012

Very nice hotel and very convenient to the DC area. The Metra can be accessed right from the hotel . They also have a free shuttle that takes you to the airport every 20 minuets. Thats the Reagan National airport. The hotel was clean ,the room I had was spacious and my reservation went perfect no problems to speak of. The hotel staff was friendly and helpful. The really nice thing about staying in Crystal City is they have many choices of places to eat for they are ajoined with a nice shopping center,called the Crystal shops. The area felt very safe .Also three blocks away on 23rd street, they have a cool neighborhood with sports bars and great restaurants,I would stay here again and again when in the D C area. Just a mention price was great too!

Room Tip: A lower floor room would be closer to pool and health club.
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  • Stayed April 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank boopdboop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago,IL
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed April 1, 2012

We took a few days to check out DC with the kids and stayed in a standard double room at this Marriot. Loved the location where it has convenient access to the Metro and felt safe for walking at night. The room itself was clean with comfortable beds, cable tv and a nice street view. For the price it was a really good value. Only downside is the tired looking pool which is somewhat small since the exterior portion is closed until May. I am sure when the outside is available it is a much better experience. But the access to the Metro is really close- just down a long hall and through an interior mall type shop area. Very impressed with the Metro itself, which is really easy to use and clean/ safe. Only hassle was the tickets which didn't always seem to work in my case. With the Metro we were able to see most of the attractions/ monuments without the use of cabs. Would recommend checking out the Capitol's Representative's viewing panel.

  • Stayed March 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank btarch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Level Contributor
100 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed March 30, 2012

This was a business trip, to a conference held at the Marriott, and booked at least 6 months prior to event. Upon arrival, 10 pm, they told me it was overbooked, and the only room available was a room meant to be part of a suite.

That would not have been an issue, even if a queen sized bed was booked, if the bed was a "normal" one and not a murphy's bed. And most of all, if it wasn't broken. On top of that, since it was meant to be a adjoining room to a bedroom suite, there was a huge table in the middle of the room. Not a functioning one since one leg was broken off, and just left on top of a chair.

So at close to midnight, I am subjected to a broken bed, no table to work on , nothing they can do about it until the next day. They switched rooms the next day, compensated with free breakfast etc etc.

However, after a terrible night's sleep, and I"m not a teenager going to a legal conference, no desk to work on, the breakfast, somehow, didn't quite fill the bill. Let's say, at my age, I'm not sure I would want to ever attend any conference at the same hotel. And I have been going to this conference annually for many years.

Being a seasoned traveller, I know there are always a few vacant rooms for emergencies. This means the hotel was seriously overbooked, beyond statistically accepted norms. I'm not sure I would ever book at another Marriott Hotel . Once burned, I've learned.

Room Tip: No way to choose any room, never mind a good room if they seriously overbooked, with a reservation m...
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  • Stayed March 2012, traveled on business
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
4 Thank welshpembrokecorgi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cranford, New Jersey
Level Contributor
98 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed March 29, 2012

I have been staying at this hotel for many years but this is the first time I am submitting a review. I have had to take many trips to Washington, DC over the years and have pretty much always stayed at this property. The front desk staff is very welcoming and accommodating to any of your needs as soon as you arrive to check in. I am a Marriott Rewards member and have received upgrades on numerous occasions. The conference facilities are top notch, having numerous rooms for break out sessions as well as general business sessions for my group. The rooms are quite spacious, especially the bathrooms. There is always a nice selection of toiletries and the towels are quite fluffy. There is a nice desk area to work at and a very comfortable high back chair for computer or other desk work. The beds are especially comfortable and I always get a good night's sleep at this hotel. The bar area serves a limited menu but is well appointed and has tables, sofas, and several big screen televisions mounted on the walls. There is a nice restaurant on the second floor and the food is good but a bit pricey. There is a lounge for higher level Marriott Rewards members serving breakfast and light dinner fare in the evening. The view at night of downtown DC from this lounge on the 17th floor is really awesome. They have a nice gym and a beautiful pool that is open all year round. In the summer months the pool opens up so you can swim both inside and outside of the hotel in the open air. I have to say after staying at his hotel for over 15 years I have never had a bad experience. It is a bit pricey during the week, but Friday, Saturday, and Sunday rates are very reasonable. One of the best features of the location of this property is the fact the DC Metro Subway station is located directly beneath the hotel only minutes away from the front desk. This makes getting to downtown DC very convenient. There is also a huge underground mall with an entrance off the hotel lobby containing eateries and various shops of all kinds. The hotel is also only minutes away from National Airport and they provide a free shuttle service that runs every half hour. You may also take the Metro subway or taxi to the hotel from the airport in less than ten minutes. All in all, for business or pleasure the Marriott Crystal Gateway is a great place to stay while in Washington, DC.

Room Tip: Ask for a high floor with a view of Washington, DC or National Airport.
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  • Stayed March 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank PMCranford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crystal Gateway Marriott

Property: Crystal Gateway Marriott
Address: 1700 Jefferson Davis Hwy, Arlington, VA 22202-3555
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Arlington
#11 Family Hotel in Arlington
#13 Business Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crystal Gateway Marriott 3.5*
Number of rooms: 697
Official Description (provided by the hotel):
Experience Crystal Gateway Marriott, located minutes from downtown Washington, D.C. And less than 1 mile from Reagan National Airport. Explore the entire Washington, D.C. Area via the Metro which is connected to our Arlington hotel. Step into our spacious hotel lobby here in the heart of Crystal City, VA, and enjoy complimentary wireless Internet access. Settle into one of our nearly 700 well appointed rooms and suites, each offering plush bedding, flat-screen TVs, and Marriott's unique Plug-In technology panels. Dine onsite at The Atrium or Restaurant Mez or grab a quick bite at Einstein's Bagels shop. Hosting an event in the Washington, DC area? Explore our hotel's 35,000 square feet of versatile and sophisticated venue space, and enjoy our prime location near Washington Reagan Airport (DCA). With the Crystal City Metro at our hotel doorstep, discovering the many attractions of Arlington, VA and downtown DC has never been easier. ... more   less 
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Also Known As:
Marriott Crystal Gateway Hotel Arlington
Marriott Hotel Crystal Gateway
Marriott Arlington
Arlington Marriott

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