Arrived Sunday afternoon. Front desk quick and courteous, but didn't know/tell me I had a box (actually 2) waiting for me. Went to room, nice looking finishes poorly installed (caulk around sink cracked/failed, shower floor is poorly sloped so you get to stand in an inch of the water and other things you just washed off yourself). Remembered I had some demo equipment coming to me. Called to see if it arrived. Phone to front desk rang at least 15 times, was answered, then place on hold, then yes I had ONE box but the bell hop (that is right, I was told there was only ONE bell man working during afternoon check in hours) was very busy and it would be a while before it could be brought up. Went down to get it for myself, no problem there. Opened it. Realized must be another box as not all equipment was there. Called desk, rang at least 10 times, put on hold... eventually "Yes, sir, there is another box for you." And of course bellman is still busy. So back down to get that box. Now I have been a Marriott platinum member for six years and travel a bit. Even when I stay at a Fairfield Inn they know as soon as they find my reservation on the computer that there are packages waiting for me.
Gym is nice. Pool is pretty small. There is no hot tub or sauna, which I would have thought standard at that level of Marriott properties.
After dinner drinks in lobby bar with friends, not a good idea even on a slow night apparently. I guess seeing your waiter once every 45 minutes and not being asked if the drink you received was to your liking (it was not to our liking) is how they operate.
Concierge Lounge, very nice with great view of sunrise for breakfast. Would be nice if it was open at 6AM for those who have earlier meetings in the morning. Of course if you call the front desk to ask that at 6:10 AM you won't even get someone to answer the phone after 20+ rings, so you will have to go to the lounge and read the hours on the door. Would be nice if you could access it during day/after hours for comfortable place to work (never more than 4 bars of wi-fi in room and usually 3), and have a tea or water.
Housekeeping. I spent four nights. I made sure not to use too much shampoo or conditioner (after using half of each bottle the first morning), because that one bottle of each is apparently all you get. Second morning I drank decaf getting dressed as my regular coffee hadn't been replenished. Third morning, I drank the black tea as I was without any coffee. Oh, and I had to go to the lounge to get herbal tea at night after the first night. But the bed was made, and it was very comfortable.
Departure 4 days later... you have to be kidding me. Had valeted a car the last night of stay. Called valet and asked for it to be brought around, AND that a bellman be sent up to help me downstairs.Now I asked the valet because no one answered the front desk after the first 10+ rings. No mention of a single bellman, so hopes were high (too high). Finished my coffee and did some emails in the next 15 minutes while waiting for bellman. Gave up waiting. Picked up my big box and headed downstairs. Car was there, but bellman wasn't and it was locked. He did show up pretty quickly, then asked "Did you ask me to have a bellman come up to your room? (yes I said) Oh, we don't have a bellman and the two of us (valets) are busy." So back up to my room to finish shuttle things to the car on my own.
So I think I will go back to the Marriott Crystal City Gateway, which is a little dated, but at least they seem to think their guests should be taken care of.
- Official Description (provided by the hotel):
- Renaissance Arlington Capital View's luminous design, sophisticated comfort and unparalleled service validate our position as not only one of the top rated hotels in the Washington, DC area, but across the continental U.S. Our Arlington, VA hotel is centrally located between downtown DC (3 miles) and Old Town Alexandria (3 miles). Courtesy shuttle services to National Airport and Crystal City Metro station provide possibilities to discover something new. Looking for an adventure? Our courtesy Trek Bicycles are the perfect mode of transportation when exploring the sights and hidden gems of our Nation's Capital! While visiting us, we hope you have the chance to enjoy one of the largest hotel fitness centers in the Arlington, VA area, a heated indoor pool, Espressamente Illy cafe, and modern Italian cuisine at SOCCi. We're proud to be a LEED(R) Gold certified hotel and our Navigators, the hotel's local area experts, are looking forward to helping you discover the best places to savor, sip, shop and see. ... more less
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