While the standard of the hotel rooms and other facilities were of a normal global standard; clean, well equipped and decorated to the latest fashion, (whatever that is), what impressed me was the unflinchingly friendly service.
Let me explain. The place was busy - full rooms and about 3 conferences running at the same time (including the one I was attending), yet nothing was too much trouble for the staff who made sure all aspects of the stay went to plan. The bar staff were particularly efficient during some pretty demanding periods.
My one negative comment is that the lifts (elevators) clearly couldn’t cope with when the guest numbers approached maximum. 10 minute wait became the norm.
- Official Description (provided by the hotel):
- Renaissance Arlington Capital View's luminous design, sophisticated comfort and unparalleled service validate our position as not only one of the top rated hotels in the Washington, DC area, but across the continental U.S. Our Arlington, VA hotel is centrally located between downtown DC (3 miles) and Old Town Alexandria (3 miles). Courtesy shuttle services to National Airport and Crystal City Metro station provide possibilities to discover something new. Looking for an adventure? Our courtesy Trek Bicycles are the perfect mode of transportation when exploring the sights and hidden gems of our Nation's Capital! While visiting us, we hope you have the chance to enjoy one of the largest hotel fitness centers in the Arlington, VA area, a heated indoor pool, Espressamente Illy cafe, and modern Italian cuisine at SOCCi. We're proud to be a LEED(R) Gold certified hotel and our Navigators, the hotel's local area experts, are looking forward to helping you discover the best places to savor, sip, shop and see. ... more less
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