Although this hotel is relatively new, I found the security manager at this hotel to be one of THE rudest, arrogant man that I have ever met. My family and I were on the Club Level floor and were sitting watching TV when he came in and 'escorted us out', even though our key allowed us access to the area. Apparently the room should have been locked, something which I assume he should have done, but didn't. As a guest, you don't know the workings of the hotel and as with the previous night my family went to sit and watch the TV. This man was SO rude and he should have handled this in a more respectful and professional manner. I have NEVER experienced such deplorable service or rudeness in my life. It was so bad that we cut short our three night stay and moved to another hotel.
- Official Description (provided by the hotel):
- Renaissance Arlington Capital View's luminous design, sophisticated comfort and unparalleled service validate our position as not only one of the top rated hotels in the Washington, DC area, but across the continental U.S. Our Arlington, VA hotel is centrally located between downtown DC (3 miles) and Old Town Alexandria (3 miles). Courtesy shuttle services to National Airport and Crystal City Metro station provide possibilities to discover something new. Looking for an adventure? Our courtesy Trek Bicycles are the perfect mode of transportation when exploring the sights and hidden gems of our Nation's Capital! While visiting us, we hope you have the chance to enjoy one of the largest hotel fitness centers in the Arlington, VA area, Espressamente Illy cafe, and modern Italian cuisine at SOCCi. We're proud to be a LEED(R) Gold certified hotel and our Navigators, the hotel's local area experts, are looking forward to helping you discover the best places to savor, sip, shop and see. ... more less
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