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“Very unprofessional Front Desk Staff”

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Hilton Garden Inn Arlington/Shirlington
Ranked #5 of 51 Hotels in Arlington
Certificate of Excellence
Pittsburgh, Pennsylvania
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very unprofessional Front Desk Staff”
Reviewed April 16, 2011

From the check in to the check out the Front Desk Staff was very rude! they are not professional at all; they must have forgot that guest do not have to stay at this property; and i probably will never stay here again! i realize this is a Garden Inn but seriously front desk agents should be able to talk to guest with some sort of class. The management should seriously put the guys in check because its definitely hurting this properties reputation!

On the other hand kathy and a few other restaurant staff members were excellent! they took their jobs very seriously and very very nice to me and my girlfriend. other than that the hotel is fairly new beds simi- comfortable. Parking is a bit confusing you have to park in this garage across the street on the 4th floor .

other than that very clean spacious hotel rooms!!!

Room Tip: pick a high floor
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  • Stayed April 2011, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank rashan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Costa Mesa, California
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed April 14, 2011

Visited DC for the firs time, decided to stay out of downtown area to be in a casual area. Very pleased by hotel, which is fairly new. Free Wifi in room. Free Business Center usage (free printing if needed). The entire area is new, with great restauarants and 24 hour grocery store just feets away. Staff was great. Best of all, free shuttle to/from DCA airport and to/from Pentagon City Metro station (shuttle is avail 24hrs as well). No need for car. The metro takes you to Smithosonian and monuments area. Very convenient. My wife and I loved it, would highly recommend it. I don't usually write reviews, but this was so great experience that I had to write one.

Room Tip: Use HiltonHonors if you have it.
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  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vplat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
1 review
Reviewed April 11, 2011

I traveled this past weekend for my sister's wedding. I have worked for 1400 room Hilton so I know how the front desk operates. We arrived at 4pm on Friday and had booked two rooms. The hotel was supposed to be sold out that night and we were given Handicapped rooms on different floors. I requested a room change or at least rooms on the same floor and were given neither. The front desk staff seemed rude and unhelpful. When we were checking out Jennifer at the Front Desk saw my father at the desk waiting for assistance and failed to acknowledge him. It's a shame because the hotel is 2 minutes from my sister's condo, however, I rather drive 15 minutes further and stay at a friendlier property.

  • Stayed April 2011
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank nmanji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffin, Ohio
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 5, 2011

Great new hotel, clean, fresh, with FREE parking! Minutes away from all the DC sites. It is situated in a great little village area with shops and eateries you can walk to. We booked king suite had living area and bedroom and 2 baths and wet bar, micro area. Added buffet breakfast to each night for only $10. Usually costs that much for 1 to eat, this covered all 3 of us. Bonus was jetted tub in master bath.

Stayed March 2011, traveled with family
Helpful?
Thank JJWarner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Level 5 Contributor
63 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 5, 2011

I stayed at this hotel for 3 nights and had a great experience. The entire staff was very friendly and helpful. We used the shuttle service everyday to get to the Pentagon City metro station and to and from the airport. The rooms were spacious and comfortable and included a mini fridge and microwave. There are also a number of restaurants around the hotel and a grocery store right across the street. I definitely recommend this hotel and will stay there again.

  • Stayed March 2011
    • Value
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Helpful?
Thank smokey78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level 4 Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 3, 2011

I was very surprised at how great our stay at this hotel was. First, it's not too close to DC to carry the high downtown prices! But not too far from the city to be inconvenient. The front desk staff and shuttle drivers were great. The rooms were very clean and the beds were super comfortable. Free internet was a huge bonus! We had no need to rent a car; the shuttle to the metro and to the airport was very convenient. Just be sure to reserve it during busy times to get a spot! There were plenty of restaurants around the hotel to come back and relax at after being in DC all day. This will certainly be the hotel we stay at again!

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WanderWasi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomington, Indiana
1 review
Reviewed March 27, 2011

Property is located within a planned urban development that has several restaurants, library, movie theater, bank, and grocery store. The immediate "neighborhood" seems to be a popular destination for dining and is very dog friendly. Proximity to DCA, Crystal City, Pentagon, DC landmarks and major highways is good. There is no immediate access to Metro (shuttle transport to stations and public bus transportation is available). Without a car, your choices for dinning are relatively limited to what is located directly nearby.

Hotel is in very good condition. Public areas are clean and open. Amenities, rooms, and furnishings are typical for HGI. Noise from other rooms, the hallway, and ventilation system was low. Hotel parking is free in a public garage across the street from the hotel. There is no interior connector from parking area to the hotel property.

Good choice for business travel in this area of DC.

  • Stayed March 2011, traveled on business
    • Value
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    • Service
Helpful?
Thank bloomington_g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Arlington/Shirlington

Property: Hilton Garden Inn Arlington/Shirlington
Address: 4271 Campbell Ave, Arlington, VA 22206-3437
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Arlington
#1 Family Hotel in Arlington
#1 Business Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Arlington/Shirlington 3*
Number of rooms: 142
Official Description (provided by the hotel):
The Hilton Garden Inn Arlington Shirlington Virginia hotel is conveniently located just off I-395, minutes from The Pentagon, Washington, D.C. and only 10 minutes from Reagan National Airport. Situated in trendy Shirlington Village - one block from the US Patent and Trademark Office and within walking distance from Shirlington Station. ... more   less 
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Also Known As:
Hilton Garden Inn Arlington/Shirlington Hotel Arlington

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