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“Good location” 4 of 5 stars
Review of Crystal City Marriott at Reagan National Airport

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Crystal City Marriott at Reagan National Airport
3.5 of 5 Hotel   |   1999 Jefferson Davis Hwy, Arlington, VA 22202   |  
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Ranked #17 of 49 Hotels in Arlington
Certificate of Excellence
Atlanta
Level Contributor
184 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Good location”
4 of 5 stars Reviewed August 26, 2014

Stayed here for two nights attending a conference. The facilities were good. The service was excellent! The location was very convenient for both the airport, shops, the Metro, and getting to attractions in DC.
Ruth in the bar was very helpful.
Would probably earn an excellent rating overall if free wi-fi was available in the rooms.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
1 Thank frauduck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, September 1, 2014
Hello frauduck,

Thank you very much for taking the time to share your feedback about your recent stay at our hotel. And while at this point, we only offer complimentary in-room wifi for our Marriott Elite gold and platinum guests, I am glad to read that you liked the hotel. Reading that the facilities and location were good, service was excellent and Ruth was so helpful was great and I will make sure your comments are shared.

I really appreciate that you were with us and I hope you will return to stay with us the next time you are in the D.C. area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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801 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (148)
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English first
Charlotte, North Carolina
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 26, 2014

Perfect location! Everything was within walking distance. Metro was convenient. Can't say enough about the staff. Everyone I spoke with was pleasant and very helpful. I wish I had gotten their names as I would give each of them a shout out!

  • Stayed August 2014, traveled solo
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank thelms73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, September 1, 2014
Thank you so much thelms73 for being with us and for sharing your feedback. Reading that you enjoyed our hotel, our location and our staff's service was wonderful as that is exactly what we strive for with all of our guests.

Thank you again and I hope we will see you with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed August 24, 2014

Very disappointing stay this time. Reservation wrong, room dirty. Never got the roll-a-way bed we needed. I had to sleep in a chair. No apologies from staff. Starbucks clerk was rude. So upsetting. Not staying at Marriott again. Hyatt will get my business.

Green Features: Never staying again. Attitude of all employees needs an entire overhaul.
  • Stayed August 2014, traveled with family
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Service
Helpful?
Thank Catherine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, August 25, 2014
Hello Catherine M,

I am so sorry to have read your recent review as what you described is certainly not how this hotel operates. If you would like, please contact me directly at jt.magee@marriott.com as I would certainly like to get more specifics so we may properly address those that let you down and we can work to keep your business.

Again, I am very sorry we failed you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington, West Virginia
Level Contributor
83 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed August 21, 2014

We stay in the DC area at least three times a year and this is the only place we want to stay. The service attitude of the staff is top notch. Malik Robertson is the most customer service oriented manager I have EVER met in rather extensive travels. The rest of the staff is very dedicated to giving the customer a great experience. The room was spotless, the location is on the Crystal City underground very near the Metro and many good restaurants. I would recommend the breakfast rate as the buffet was great with a large selection of good foods. Satay gives great service and Arua makes a killer omelet. Whenever we go to DC we will stay here--and you should also.

Room Tip: I would get the room with the breakfast rate
See more room tips
  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Charlie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, August 25, 2014
Good morning Charlie A,

Thank you so much for staying with us at the Crystal City Marriott and for sharing your wonderful comments about our hotel. It was so nice to read how you enjoyed our hotel, your room, our breakfast buffet and our location. But what was best was reading your comments about Malik, Aura and the service level you experienced.

Please know they will be recognized for the differences they made in your stay and again, thank you and I hope your return stay with us is even better.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodstock, Connecticut
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed August 19, 2014

Very convenient to Metro - you have access to the Metro right from the hotel elevator. That makes it a great location for getting anywhere in DC and is only one stop from Reagan Airport. The Gym is of good size and is well maintained. The rooms are very dated. The wall coverings are 20+ years old and the room I was in had a noticeable stain on the rug and a wet hand cloth left behind the shower curtain. In addition the garbage was not removed the next day. I would choose the JW Marriott downtown if available and in your price range. I have stayed at both and it is nicer, feels new, and more expensive. The Crystal City Marriott does have easy access to the Mt Vernon running and biking trail only a 3 minute run away for access. Staff was very helpful and attentive at Crystal City Marriott.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, August 20, 2014
Good afternoon David M,

I want to not only thank you for having stayed with us recently as I know you have many choices when you travel, but I also want to sincerely apologize to you for the clear housekeeping problem you experienced. What you described is not how we operate and I have already shared your comments with all of the operational leaders of our hotel so that everyone may see how this impacted your stay.

Please know that we not only read all of the feedback we receive but we also act on everything we can as our goal is to continually improve our product and our service for all of our guests. So for taking the time to let us know about your experience, I thank you.

Again, I am very sorry that we did not meet the expectation you and I both have and I hope you will consider returning to give us another opportunity in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falls Church, Virginia
Level Contributor
61 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed August 19, 2014

We used to have 2 or 3 martinis for lunch when we worked in Crystal City. They were under $2 each. I don't know if that tradition lives on there but it was god while it did. It was available in the lobby bar.

Room Tip: Martinis for lunch.
See more room tips
Green Features: Who knows? After 3 martinis, I was ready to be recycled.
  • Stayed August 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ktfeeney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, August 20, 2014
Hello ktfeeney,

The classic martini lunch indeed. Unfortunately the prices have changed but the classic drink has not. Stop by some time and let us know if the drink is still just as good as you remembered.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 18, 2014

We just got back from staying at crystal city marriott, we stayed aug12-15.....We stayed here and to go and visit the sites in DC.....the location is great since right below there is a mall and the metro.....the people at the hotel are super friendly ....the only disappointed I stayed on the concierge floor......would not recommend ......pricey for what you are getting.......the breakfast was ok....not too many options........since the mall is down below and there are plenty of places to eat , would highly recommend worth the stay here but do not book the concierge floor......by the time you check out with all the taxes plus parking you are paying over $300.....not worth it.........Highly recomend taking the metro easy to get around and if you are staying more than two days , pick the pass dont buy as you go for the metro .......

  • Stayed August 2014, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank candi23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, August 19, 2014
Hello candi23,

I want to thank you for being with us recently and also apologize that you did not enjoy the Concierge floor and access to the lounge. We certainly want to provide as much as we can for those guests and I am sorry it did not live up to your expectation.

I also want to thank you for sharing your feedback about our location and our service. We certainly value our location and work very hard on our service so I was pleased to see you enjoyed those aspects of your stay. As for your comment about the METRO pass vs paying as you go, I could not agree more as that is certainly the way to do things if you are going to use the system to really explore D.C.

Thank you again and I do hope you will return to stay with us in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crystal City Marriott at Reagan National Airport

Property: Crystal City Marriott at Reagan National Airport
Address: 1999 Jefferson Davis Hwy, Arlington, VA 22202
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Arlington
#16 Romantic Hotel in Arlington
#21 Family Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crystal City Marriott at Reagan National Airport 3.5*
Number of rooms: 345
Official Description (provided by the hotel):
Enjoy style and substance at Crystal City Marriott at Reagan National Airport. Our hotel is conveniently located in Arlington, VA - near the attractions of downtown Washington, as well as shopping at Pentagon City. We're also a short walk from the Crystal City Metro station. Our well-appointed rooms and suites are ready to meet the needs of today's travelers, with wired and wireless Internet, Marriott's Plug-In technology panels, and evening turndown service. Soundproof windows and deluxe bedding in every hotel room ensure a peaceful night's sleep here in Arlington. Hosting an event in Northern Virginia? Our hotel features almost 10,000 square feet of meeting space, including the delightful Potomac Ballroom, which can accommodate up to 400 guests. Last but not least, our knowledgeable and intuitive staff is on hand to assist you with anything you might need during your Arlington, VA visit. Book your stay at the Crystal City Marriott at Reagan National Airport, and enjoy an innovative blend of work and play. ... more   less 
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Also Known As:
Crystal City Marriott At Reagan National Airport Hotel Arlington
Marriott Arlington
Arlington Marriott

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