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“Great location, good stay.” 4 of 5 bubbles
Review of Crystal City Marriott at Reagan National Airport

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Crystal City Marriott at Reagan National Airport
Ranked #23 of 51 Hotels in Arlington
Certificate of Excellence
Nashville, Tennessee
Level Contributor
72 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Great location, good stay.”
4 of 5 bubbles Reviewed March 25, 2013

I stayed here on business. I usually stay at the Crystal Gateway Marriott but based on great reviews I decided to give this location a try.

To begin, the location is great. As others have mentioned, the hotel is in the middle of the Crystal City complex and is easily accessible to stores, restaurants, and the Metro underground.

Check-in was fine. The desk staff immediately acknowledged my Platinum status. I was a bit underwhelmed with the room. The carpet and furnishings seem a bit dated. Nevertheless, the room was very clean.

I had breakfast one morning in the lobby restaurant. A big pet peeve of mine is for restaurants not to be ready for customers at the posted opening time. That was the case here. Indeed, the buffet was not even close to being ready. Along those same lines, the buffet offerings were pretty small for a full-sized Marriott (the buffet at the Crystal Gateway Marriott seems at least twice as big to me) although the cost was pricey. The staff was fairly courteous.

Overall the stay was pretty good but not exceptional.

  • Stayed March 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank irishbrahmin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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866 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (156)
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English first
Avon, Connecticut
Level Contributor
192 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed March 20, 2013

Stayed at CCM for a business event. The rooms are a decent size. We asked to be in a quiet area and were -- off the main street. We had an adjoining room but really heard no noise at all. The restaurant was pricey for breakfast. The bar staff very engaged in providing good customer service. Quite a bit more in the area for food, etc than I realized. Quick metro ride into DC. Overall, I was much more impressed than I thought I would be. I would go back. Would have appreciated it if they gave us concierge club access .... the property I have stayed at prior years just about always did.

Room Tip: Ask for a high floor (only 11 so none are too high), quiet side, away from the elevator.
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  • Stayed March 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Preston1884
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, April 18, 2013
Thank you for your comments about your stay at our hotel. I am so happy to hear you liked our location (yes there are a lot of great dining options around us as well) and you found our bar staff engaged and service focused.

And yes, I wish we could give everyone access to our Concierge Lounge but between the high number of Marriott Elite Reward members and those paying concierge rates, it can get quite crowded. So in order to make sure we are providing the service to those guests we unfortunately can not extend it to everyone.

Thank you again for your comments and thank you for having chosen to stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Level Contributor
89 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed March 18, 2013

Maybe a perfect location. A short shuttle ride from DCA or one stop on Metro or a short walk take your pick. This hotel is also provides underground access to shopping, the Metro, theatre and restaurants. The Mount Vernon trail system is just a block from the hotel and provides miles of trails to run or bike. Bike-share is available at the hotel nice to ride to DC sites. Just minutes from DC sites via Yellow Metro line...

Room Tip: There was no noise from the airport, frankly any room is great as there is nothing really to see...
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  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Venus-David
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed March 18, 2013

I have a pretty awesome memory foam mattress at home, so it's hard to match my sleep comfort on the road. But This hotel has fantastic quality mattresses with luxury, fluffy linens just made for snuggling up in after a long conference day.

And the pool is a blessing for those of us seeking exercise on the road; never miss the opportunity to relax, work out and have a little fun!

  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Heidi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Venice, Florida
Level Contributor
37 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed March 17, 2013

I always look forward to a visit here , no negatives what so ever typical Marriott clean , well run , secure , great location.

Metro downstairs make visits to The Pentagon a breeze , taxis out front standing by 24/7.

The shops below are great and the grocery store on your left after leaving the tunnel puts out a huge spread of homemade soups , etc for lunch that tastes like grandma used to make , to go only easy to carry back to your room.

Room Tip: I always stay on the Platinum floor with access to the Honor Bar etc.
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  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Snogoer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, March 19, 2013
Thank you for your comments and thank you very much for choosing our hotel. Being a Marriott Elite Platinum member I know you have a lot of choices and I am thankful you stayed with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed March 11, 2013

I stayed at this hotel over the past weekend and was very happy with the housekeeping services and front desk - however it was off set by the service I received when I went to the pool. The lifeguard was sitting on a laptop or talking on the phone while there were a lot of kids at the pool - or in the pool area. Very discouraging when the rest of the hotel staff did so well.

  • Stayed March 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank susan b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed March 5, 2013 via mobile

Stayed for 4 nights due to business. Good location in Arlington with metro and shops underneath hotel. Room was great, very comfortable bed!!! Restaurant downstairs very good and choice of food market, restaurants at the garage level. Would recommend without a doubt. Free shuttle to Reagan as well. Nice pool and gym a plus.

Stayed February 2013, traveled on business
Helpful?
2 Thank Joan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, March 19, 2013
Simply put, thank you for your comments. It is clear you got to experience some of the best parts of our hotel; our service, location and even our new health club....not to mention our large indoor pool.

Thank you for taking the time to share your experience and I hope we have the pleasure of having you stay with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crystal City Marriott at Reagan National Airport

Property: Crystal City Marriott at Reagan National Airport
Address: 1999 Jefferson Davis Hwy, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Arlington
#16 Romantic Hotel in Arlington
#21 Family Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crystal City Marriott at Reagan National Airport 3.5*
Number of rooms: 345
Official Description (provided by the hotel):
Enjoy style and substance at Crystal City Marriott at Reagan National Airport. Our hotel is conveniently located in Arlington, VA - near the attractions of downtown Washington, as well as shopping at Pentagon City. We're also a short walk from the Crystal City Metro station. Our well-appointed rooms and suites are ready to meet the needs of today's travelers, with wired and wireless Internet, Marriott's Plug-In technology panels, and evening turndown service. Soundproof windows and deluxe bedding in every hotel room ensure a peaceful night's sleep here in Arlington. Hosting an event in Northern Virginia? Our hotel features almost 10,000 square feet of meeting space, including the delightful Potomac Ballroom, which can accommodate up to 400 guests. Last but not least, our knowledgeable and intuitive staff is on hand to assist you with anything you might need during your Arlington, VA visit. Book your stay at the Crystal City Marriott at Reagan National Airport, and enjoy an innovative blend of work and play. ... more   less 
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Also Known As:
Crystal City Marriott At Reagan National Airport Hotel Arlington
Marriott Arlington
Arlington Marriott

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