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“nice hotel, but not much around” 4 of 5 stars
Review of Crystal City Marriott at Reagan National Airport

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Crystal City Marriott at Reagan National Airport
Ranked #17 of 49 Hotels in Arlington
Certificate of Excellence
Chicago Suburbs
Level Contributor
151 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“nice hotel, but not much around”
4 of 5 stars Reviewed February 5, 2013 via mobile

While my personal preference would be to stay in downtown dc, this option is one of the better places in the Arlington area. The rooms were nice, big, and clean. The bar was fun, and the concierge room was nice.

Stayed January 2013, traveled on business
Helpful?
2 Thank gjnbln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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804 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
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English first
Palmdale, California
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed February 4, 2013

The information provided below was provided to Marriott Customer Care.

Marriott lived up to it's reputation of excellence as my stay at the Crystal City Marriott was perfect. The general manager, Crystal Christmas-Watson was the best ambassador for Marriott that I have ever met. Her knowledge as a general manager was exhibited hourly as she was visible throughout the hotel property from the front end, to the dinning room, bar, other common areas as well as the concierge's lounge. Crystal's staff, to a person, exhibited those same qualities of excellence. The front office manager, Corky V. Garcia along with guest service representatives, Jenny Seo, Deborah Norbert-Guzman, Tenesia Burch, and Sheena Gilliard were always available with a smile to make my stay as well as others pleasurable. Additionally, Eddie Perez, housekeeping, Abby, at the bar, and Arthur Williams, loss prevention, provided excellent service.

I have to give this general manager and staff a 10+. As one who expects quality, this staff far exceeded my expectations. This was a high capacity weekend for this property and one of significance. This staff "nailed it."

Marriott Crystal City at Regan Int. will be my choice the next time I visit D.C. and surrounding area. The convenience of flying into Regan National, free airport shuttle, the proximity of the metro station, excellent restaurants near by, hotel's size and service make this a great choice for visiting the nations capitol for business or pleasure.

Room Tip: Sixth floor and above. Corner room or end of the hall. Request floor where there are no groups if...
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 1retired
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, February 26, 2013
First of all, thank you for having chosen to stay with us. That was certainly a busy but historic time for all of us and I appreciate that you were here.

Secondly, thank you for such wonderful feedback. The fact that you recognized all of those hard working people by name means a lot and I can tell you they have been additionally recognized within the hotel for your comments.

As I have mentioned in other replies, service is the one thing we can truly influence each and everyday in this business. And I can tell you that the team here at this hotel works very hard to provide that level of service you enjoyed.

Thank you again and I do hope we have the pleasure of having you stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brno, Czech Republic
Level Contributor
31 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed February 4, 2013

Washington was a quick stop for us on the way to Atlantic city and the shore. As we have never been in this hotel chain before and spent 5 days in tiny hostel room in NY, this was like finding the treasure at the end of the rainbow :). We went to DC for sightseeing tour and it was very difficult for us to leave that comfy bed every morning. Don't hesitate to try something from menu in the restaurant near lobby. Chicken soup was fine and burgers aren't bad either. I didn't have a chance to go to the swimming pool, what a pity. Access to hotel is very easy. We took subway from Union bus station and have no problem with finding the hotel. You don't have to leave the subway at all.
If you are looking for the car rental, it's in the walking distance.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank swoul84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scouseville
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed February 4, 2013

I stayed at this hotel during a quick three-day trip to Washington DC near the end of 2012. It's location is great-just above a subway stop. If you don't have a car this will let you get to town very easily.

The hotel also has a free airport shuttle which runs about every 20 minutes, and the rooms themselves are nice. They may seem a touch dated compared to other Marriott hotels (they are by no way poor though!) but the good customer service more than makes up for it.

The beds were comfortable, as in all Marriott hotels I've been, but I do wish the Wi-Fi signal was a bit stronger.

I would recommend anyone going to DC to look into this hotel. It was great value for money!

  • Stayed November 2012, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank grouse4scouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, February 26, 2013
Thank you for recognizing and highlighting our service. It is the one thing we here at the hotel can truly control and we work very hard to make sure it is among the best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Coast, Florida
Level Contributor
455 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
5 of 5 stars Reviewed January 28, 2013 via mobile

Marriott is my preferred stay around the globe but this is one if my favorites for wash dc area. Access to underground shops and fine dining. Easy metro links. And 5 minutes from Washington national airport!

  • Stayed January 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Patrick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, February 26, 2013
All of us work very hard to provide you with a comfortable, enjoyable and productive stay. Thank you for choosing us again and again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
124 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed January 25, 2013

I am a frequent user of Marriott hotels, and this one is perfect for a business traveler; good staff, quiet location very close to airport (free shuttle), metro and convenient to downtown. Taxi stand within sight of the front door; 10 minutes to mall. Tip; order breakfast at the bistro-- outstanding cooking with great flavor; you will eat too much but it's a great start to the day (Denver omlet or french toast recommended).

Room Tip: Higher level rooms, East side (away from highway)
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lantirn01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, February 26, 2013
What else can I say but "thank you". Thank you for choosing our hotel and thank you for sharing such wonderful feedback.

We really appreciate it and hope you stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merritt Island, Florida
Level Contributor
132 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed January 25, 2013

As a Marriotto Elete member, this was one of the best experiences I have encountered in some time. The ease of check was outstanding, wonderful members lounge. This property is easy to reach from Reagan National via Metro and Undergroung which was great because it was 12 degrees outside.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Ken and Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, February 26, 2013
I am so glad to hear our location worked so well for your trip. We do get a very high volume of Marriott Reward Elite members at our hotel, many of them coming week after week. In fact, it is because of that fact that moving, enlarging and redesigning our Concierge Lounge was part of our recent renovation.

I am so glad you got to enjoy it and I hope you will choose us again the next time you are in the D.C. area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crystal City Marriott at Reagan National Airport

Property: Crystal City Marriott at Reagan National Airport
Address: 1999 Jefferson Davis Hwy, Arlington, VA 22202-3526
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Arlington
#16 Romantic Hotel in Arlington
#21 Family Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crystal City Marriott at Reagan National Airport 3.5*
Number of rooms: 345
Official Description (provided by the hotel):
Enjoy style and substance at Crystal City Marriott at Reagan National Airport. Our hotel is conveniently located in Arlington, VA - near the attractions of downtown Washington, as well as shopping at Pentagon City. We're also a short walk from the Crystal City Metro station. Our well-appointed rooms and suites are ready to meet the needs of today's travelers, with wired and wireless Internet, Marriott's Plug-In technology panels, and evening turndown service. Soundproof windows and deluxe bedding in every hotel room ensure a peaceful night's sleep here in Arlington. Hosting an event in Northern Virginia? Our hotel features almost 10,000 square feet of meeting space, including the delightful Potomac Ballroom, which can accommodate up to 400 guests. Last but not least, our knowledgeable and intuitive staff is on hand to assist you with anything you might need during your Arlington, VA visit. Book your stay at the Crystal City Marriott at Reagan National Airport, and enjoy an innovative blend of work and play. ... more   less 
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Also Known As:
Crystal City Marriott At Reagan National Airport Hotel Arlington
Marriott Arlington
Arlington Marriott

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