The room was fine...my son's orthodontic retainer was left on the nightstand wrapped in a paper towel. The maid must have thought it was trash & threw it out on Fri. I let front clerk know bright & early (checked out 7:10 AM on Sat) but was told to wait to hear from Manager on Monday. I called him & he stated that they were looking for it & to call back. I tried back at 3:30 & left message. Called back on Tuesday & he stated that they had not found it. I asked what the next step was. He informed that he was not reimbursing me for anything...that it was my word against his word. I asked to speak to corporate & he stated that it was a franchise & that they would just call him & he would tell them the same thing. His attitude was horrible...he said I should have had it in the case that it came in.
I have sent email to corp customer service.
Don't leave anything out on nightstand!!!!!More