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“"YOU HAVE ENOUGH TOWELS"” 2 of 5 bubbles
Review of Comfort Inn Ballston

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Comfort Inn Ballston
Ranked #21 of 51 Hotels in Arlington
Certificate of Excellence
Arlington, Virginia
1 review
“"YOU HAVE ENOUGH TOWELS"”
2 of 5 bubbles Reviewed November 7, 2012

We arrived at the Comfort Inn at about 9:00PM. My room was part of a large school group with 4 students per room. I called the front desk to ask for more towels, as 4 really isn't enough for 4 kids. The front desk simply stated, "You have enough towels" and hung up.

I was very disappointed.

Room Tip: Just make sure you will never need extra towels.
See more room tips
  • Stayed November 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank kzkzoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommentManager, Guest Relations Manager at Comfort Inn Ballston, responded to this review, November 9, 2012
We apologize for your experience as described. Comments such as these are not typical of our hotel, so please be assured we are looking into the matter to insure a similar experience does not occur. We appreciate you taking the time to let us know. It is through feedback such as yours that we are able to make any neccessary changes. We thank you for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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421 reviews from our community

Traveler rating
    137
    183
    63
    22
    16
See reviews for
183
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (94)
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English first
Arlington, Virginia
Level Contributor
105 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

4 blocks from Ballston metro and within walking distance of many bars. They do not have a pool or outside area to relax with kids and family. Breakfast included and if you want lunch or dinner best to order out or walk down 3 blocks and pick a place.

  • Stayed May 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Myfirstchoicenotavai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palmetto
Level Contributor
84 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 bubbles Reviewed November 2, 2012

In May I stayed here for 5 nights and was pleased with the location, the parking area, the friendly staff, the breakfast and the cleanliness. All these assets are still present four months later and I will continue to return to the Comfort Inn. This visit I stayed 4 nights and saw the motel a little differently. The carpets really need to be replaced. They are worn and the carpet in my room had been burned by an iron...a real eyesore. The room doors are smaller than the frames. So much light comes through from the hallway at night that my mother thought the entrance light had been left on. I considered it a good night light on the way to the bathroom. On this visit my mattress was no where as comfortable as the one on the first visit. Yes, I will return to the Comfort Inn but with lower expectations.

  • Stayed October 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Hauber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommentManager, Guest Relations Manager at Comfort Inn Ballston, responded to this review, November 6, 2012
Thank you for sharing your comments. We apologize your stay was less then expected the second time. It is through feedback such as yours that we are able to make improvements, so we appreciate the time you took to let us know. We appreciate your business and are positive your next stay will exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Paso
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed October 27, 2012

I stayed with my family at this hotel during our summer visit to DC. Hotels are expensive in the DC area and we chose to stay at this hotel to save some money and it was a really good choice.

The area where the hotel is located is nice and secure, I would have liked it to be a little closer to the sub station (about a 10 minute walk) but as I said the area is nice and they do have a shuttle that runs during the day.

The free breakfast is varied and the room where is located is ample and clean, I particularly liked the fact that they are not rushing you out when the time is over as it so common it other hotels.

Overall I liked our stay, I would definetely stay again and I would recommend it to anyone one considering a stay.

Stayed July 2012, traveled with family
Helpful?
Thank rockyb42000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed October 24, 2012

We chose this hotel in October, 2012, because it was close to our daughter's home and had plenty of free covered parking. We were exhausted from a 24 hour Amtrak ride and Abdul gave us our room at 11:00 a.m.---four hours before normal check-in! The room with two double beds was clean and large and had a small refrigerator too. The free breakfast had plenty of food. Will be back again.

Room Tip: Rooms at end of hallway are very quiet.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pat C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamesville, New York
Level Contributor
8 reviews
3 hotel reviews
5 of 5 bubbles Reviewed October 23, 2012

We have had pleasant stays at Comfort Inns in the past so when we needed to travel with our daughter to aid in her relocation to the Ballston area we we pleased to find one there. We were greeted warmly, had a speedy check-in, and a clean, well appointed room. When we requested dining info we were given maps and great advice on restaurants within walking distance. One of the best "perks" of Comfort Inn is the breakfast included. Ballston had the greatest variety of items which included make your own plain or blueberry waffles, sausages and eggs fresh and hot, hard boiled eggs, and yogurt to mention a few. We were impressed with all of the employees we came in contact with. They were very friendly, helpful and professional. We will definitely be returning to this hotel in the future.

  • Stayed September 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carol L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Front Royal, Virginia
Level Contributor
252 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
3 of 5 bubbles Reviewed October 20, 2012

We stayed at this hotel because of its close proximity to the hospital where my husband was having surgery early the next morning. We were able to get the "hospital preferred" rate which was nearly 1/2 of the cost of our "Senior Discount" rate online.

The best thing they have going for this property is incredibly friendly, helpful and knowledgeable staff at the front desk. The next best things are that the room and bathroom were quite clean, and our room surprisingly had a mini-frig and microwave.

However, this is an older property and really needs some TLC. The lobby is flat out ugly. The TV reception on the older model (not flat screen) TV was so bad that we could not even see the major network channels. And the AC/heat unit didn't work well at all and was quite noisy when it did work. The walls in this hotel are thinner than in a lot of hotels we've stayed in, so consequently we heard a good bit of noise from other rooms.

Be sure to request an interior room (facing the courtyard-parking) because this hotel is at a very busy intersection, and the street noise would be something to contend with. It has immediate access to I-66, and is within walking distance of a number of eateries.

So for the purpose it served, it was fine at the "hospital rate", but I would have not been pleased at all had I paid the higher rate. The staff made the stay much better, and the convenience and location served our purposes perfectly. Hopefully the owners will upgrade this property so that it really "shines"!

Room Tip: Request an interior room that faces the courtyard/parking area.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank momE1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommentManager, Guest Relations Manager at Comfort Inn Ballston, responded to this review, October 22, 2012
Thank you for sharing your coments. It is through feedback such as yours that we are able to improve our product and services. We will share your kind comments with our front desk staff. We appreciate your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Ballston

Property: Comfort Inn Ballston
Address: 1211 N. Glebe Road, Arlington, VA 22201
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Wheelchair access
Hotel Style:
#14 Family Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Ballston 2.5*
Number of rooms: 126
Reservation Options:
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Also Known As:
Comfort Inn Ballston Hotel Arlington
Comfort Inn Arlington
Arlington Comfort Inn

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