Stayed at the Courtyard after a late night flight into Reagan airport. Hotel is just a few mins from the airport with a quick and efficient shuttle. Rooms were excellent, and among the most spacious I've seen in a long while for a non-suite configuration. My main issue with this hotel is the inconsistent service from the desk staff - when I checked in Sainabou, the supervisor on duty, did not bother to greet me, thank me, or even acknowledge my presence - I stood in line for at least 5-10 mins to check-in, which was then followed by a completely sullen and stone-faced Sainabou asking for my license and credit card before shoving the room keys toward me. It was the most unwelcome I've ever felt in a hotel in the US.
On the other hand, during checkout, Jackie and Seyri (sp.?) who checked me out were extremely pleasant, thanked me for my business, and generally were a pleasant change from my check-in experience. I think Sainabou clearly needs to be retrained on how to treat a customer - perhaps by Jackie and Seyri!
Service aside, this is a decent option for a quick stay in the DC area.
- Official Description (provided by the hotel):
- Located in vibrant Arlington, VA the Courtyard Reagan National Airport Hotel offers ideal accommodations for vacations and business trips alike. This hotel in Crystal City is only half a mile away from DCA Airport and with complimentary shuttle service to the Crystal City Metro Rail Station, the tourist attractions in and around Washington, DC are at guests' fingertips. The hotel is also just minutes to area businesses and government agencies, including the Pentagon, PBS, Boeing, Lockheed Martin, Northrop Grumman and IBM. Amenities at this Crystal City, VA hotel include a redesigned lobby with flexible work spaces, free Wi-Fi and easy access to the latest news, weather and airport conditions via our GoBoard. The Bistro provides enhanced food and beverage offerings in the morning and evening dinner service with cocktails. Enjoy comfortable accommodations with flat screen TVs and luxurious Marriott bedding. Break away from business as usual at the Courtyard Arlington Crystal City Reagan Airport (DCA) Hotel. ... more less
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- Also Known As:
- Courtyard Arlington Crystal City/Reagan National Airport Hotel Arlington
- Arlington Courtyard
- Arlington Marriott