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“Does not measure up to Courtyard by Marriott standards” 2 of 5 bubbles
Review of Courtyard Arlington Crystal City / Reagan National Airport

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Courtyard Arlington Crystal City / Reagan National Airport
Ranked #32 of 50 Hotels in Arlington
West Point, New York
Level Contributor
62 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Does not measure up to Courtyard by Marriott standards”
2 of 5 bubbles Reviewed September 27, 2013

Hotel room was small but clean, comfortable bed and TV. No microwave in room. Internet included free. Very near Reagan National Airport, offered free frequent shuttles to both airport and nearest Metro station.
No breakfast included with room fare - very limited "quick" breakfast choices offered at dinner prices. Lobby had no free coffee, apples, or cookies - normal for most all other Courtyards. Room price for DC area was reasonable.
Staff did not inform about breakfast, pool, or exercise room.
No free parking included in room rate - $22 per night seems excessive - more than I have paid at any other hotel anywhere in the world.

Room Tip: Get one at the Residence Inn across the street or Marriott 2 blocks down the street. Avoid this one.
See more room tips
  • Stayed September 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank ironmikie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerWASCT, General Manager at Courtyard Arlington Crystal City / Reagan National Airport, responded to this review, September 30, 2013
Thank you for staying at Courtyard! As you noted our free WiFi internet is available throughout the hotel and guest rooms. We also have free coffee service available via single serve coffee makers and supplies in the guest rooms. If breakfast is important to you, we do offer many packages for the hotel that include breakfast for either one or two adults. Kids 12 and under, with paying adults, always eat breakfast for FREE. While we do charge for parking, we frequently review the pricing for parking in the area to make sure our limited access covered garage is price at or below other available options in the area.

Safe Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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438 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (65)
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English first
Wapakoneta, Oh
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 27, 2013

I checked into the Courtyard around 3pm and I had never stayed in the area before so I had several questions like airport info, car rentel return, local resteraunts, things to do etc. Not only did the front staff, shuttle driver and bartender have answers ready, they went way above and beyond in answering everything. For example, I asked about returning the rental and should I do it that night or the next morning and the front desk suggested retunring it that night and told me all of the things the Shuttle could do for me for wahtever plans I had. When I returned the car and mentioned this to the shuttle driver, he went on and on about historic sites, monuments, the White House, local bars etc and how simple it would be to use the shuttle for those ideas.

Later that evening while having a cocktail in the bar and doing work I asked about local restaurants. The courtyard of course sells food (And delicious food I Might add sicne we ate some there). The bartender went on and on about every place within 4-5 blocks. She was amazing.

I dont know how the other hotels are in this immediate area but I can tell you this was one of the best and most helpful hotels I have stayed in.

  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Salesnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerWASCT, General Manager at Courtyard Arlington Crystal City / Reagan National Airport, responded to this review, September 30, 2013
Thank you for choosing Courtyard, Arlington Crystal City for your recent trip to the Washington, DC area. As you noted, the staff is here to assist and answer any quesitons you might have about the hotel, the local area or tourist attractions in the DC area. We hope to see you again soon!

Safe Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed September 26, 2013

Looked at many hotels picked this one based off reviews and shuttle. Flight got in at 10:50pm late :-/ waiting for shuttle.........No Shuttle. So I call shuttle stops running at 11pm PLEASE so me on the website were it says that?? Front desk says well you'll have to take a cab $15 later I'm here and not happy! I ask the front desk so can you show me were it says the shuttle ends at 11pm NOPE she says because it does not say!! Next time you should call and ask before booking ARE YOU KIDDING ME??? I'll be checking out tomorrow after I find a good hotel!

  • Stayed September 2013
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Momoftwins7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerWASCT, General Manager at Courtyard Arlington Crystal City / Reagan National Airport, responded to this review, September 27, 2013
A great source of information on the hotel's services and hours of operation is our website. By clicking on the Fact Sheet tab you will find a full listing of our services and hours of operations. This is a standard format for all Marriott Branded hotels and makes it easy to find the same type of information for our many different locations. For example, our information shows that our airport shuttle runs from 5:05 AM to 11:00 PM daily under the Fact Sheet tab.
Safe Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 17, 2013

I was pleasantly surprised by how nice this hotel was! The staff is super helpful and friendly. The only downside is that the food and bottled water are very expensive, and the Starbucks on the main floor is understaffed. Thankfully there is a CVS down the street and there are a lot of great restaurants within walking distance. There is complimentary shuttle to the airport and a separate shuttle to the Metro station, which are big bonuses. I definitely would stay here again.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank HNN2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerWASCT, General Manager at Courtyard Arlington Crystal City / Reagan National Airport, responded to this review, September 18, 2013
Thank you for choosing Courtyard Crystal City! I am pleased to see that you had an enjoyable experience at the hotel. Our staff is super friendly and willing to assist with questions on the hotel, the area and local attractions in Washington and Arlington.

We hope to see you again soon.

Safe Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, District of Columbia, United States
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed September 16, 2013

Marriott never disappoints. Check in was a breeze. Staff is super friendly! Rooms are clean, comfortable and spacious. Hotel is quiet and had a wonderful nights sleep.

I like the later check out time of 12, it makes an easier start to my day since I am not a morning person. Basic bathroom. Only odd thing is the full length mirror on the back of the door facing the toilet...lol

Easy access to garage and $22 self parking not bad for the area. I'd stay here again.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EleutheraGirl76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerWASCT, General Manager at Courtyard Arlington Crystal City / Reagan National Airport, responded to this review, September 18, 2013
Thank you for staying with us recently! I am glad to see the hotel fit your needs and exceeded your expectations. Be sure to check out our great indoor pool and expanded health club on your next visit.

Safe Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 6, 2013

I recently stayed at the hotel for a week long sightseeing trip to the Washington, DC. The staff was extremely courteous and accommodating. The hotel room was very comfortable place to return after a long day of sightseeing. The Front Desk Personnel, Bistro and Van Drivers had extremely pleasant attitudes. They provided great suggestions with locations for dining outside of their restaurant. The Van(Shuttle) was very handy with dropping off and pickup at the Metro. They had established times that were very prompt in maintaining. I had read reviews about noise. If there was noise, I did not hear any.

Wonderful, Wonderful hotel and staff.

  • Stayed August 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alexander138
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerWASCT, General Manager at Courtyard Arlington Crystal City / Reagan National Airport, responded to this review, September 18, 2013
Sightseeing in Washington is a great reason to visit the area. We make sure our local shuttle to the CRYSTAL CITY METRO STATION runs every 20 minutes throughout the day. Check the starting and ending times posted in the lobby. We also have great maps, guides and information about all there is to do in and around Washington, DC and Arlington, VA. Be sure to visit the GoBoard in the lobby for local, customized information about the hotel and the area.

Safe Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids
Level Contributor
64 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed September 6, 2013 via mobile

Wow, from the minute I checked in till I left the staff was super friendly and helpful. Great location with plenty to do at night. Rooms were nice and common areas clean and inviting. Gym and pool were more then adequate with plenty on machines for everyone. Will stay here every time I am in the DC area.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CptRedleg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerWASCT, General Manager at Courtyard Arlington Crystal City / Reagan National Airport, responded to this review, September 18, 2013
Thank you for your recent review! As you noted, our friendly staff is here to take care of you throughout your stay. Our expanded and updated health club and pool are proven pleasers for our guests. Be sure to visit the Bistro in the lobby for breakfast, dinner or evening cocktails. We are here to serve.

Safe Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Arlington Crystal City / Reagan National Airport

Property: Courtyard Arlington Crystal City / Reagan National Airport
Address: 2899 Jefferson Davis Hwy, Arlington, VA 22202-4039
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#17 Family Hotel in Arlington
#30 Business Hotel in Arlington
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Arlington Crystal City / Reagan National Airport 3*
Number of rooms: 268
Official Description (provided by the hotel):
Located in vibrant Arlington, VA the Courtyard Reagan National Airport Hotel offers ideal accommodations for vacations and business trips alike. This hotel in Crystal City is only half a mile away from DCA Airport and with complimentary shuttle service to the Crystal City Metro Rail Station, the tourist attractions in and around Washington, DC are at guests' fingertips. The hotel is also just minutes to area businesses and government agencies, including the Pentagon, PBS, Boeing, Lockheed Martin, Northrop Grumman and IBM. Amenities at this Crystal City, VA hotel include a redesigned lobby with flexible work spaces, free Wi-Fi and easy access to the latest news, weather and airport conditions via our GoBoard. The Bistro provides enhanced food and beverage offerings in the morning and evening dinner service with cocktails. Enjoy comfortable accommodations with flat screen TVs and luxurious Marriott bedding. Break away from business as usual at the Courtyard Arlington Crystal City Reagan Airport (DCA) Hotel. ... more   less 
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Also Known As:
Courtyard Arlington Crystal City/Reagan National Airport Hotel Arlington
Arlington Marriott
Arlington Courtyard

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