Overall I enjoyed my stay here between June 29 and July 5th. The rooms were clean and in good shape with a wonderful maid on the 4th floor. The only thing I found annoying with the room was the amount of noise coming in from the hall, the door was not insulated well and had a large gap underneath.
The shuttle that runs to the metro is great to have after spending the day walking around DC and you have sore feet. It doesn't hold many people so there were multiple times where people had to wait another 20 minutes or walk. I had thought about using the Hyatts shuttle which is much bigger and goes right across the street but never did. Or they have the city share bikes with stations close to the metro and the hotel with many others sprinkled around Crystal City.
I wouldn't say the service was bad, but it definitely was not great. The staff seemed overworked and just not into the job. I asked for another luggage rack for our room and was told by one gentleman they could only provide one per room, that to me is a bit ridiculous. The next day I asked another person and they provided us with one.
Overall I would stay here again because of the value and the location to DC and restaurants in Crystal City.
- Free Wifi