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“appearances are deceiving - expected better” 3 of 5 bubbles
Review of Courtyard Arlington Crystal City / Reagan National Airport

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Courtyard Arlington Crystal City / Reagan National Airport
Ranked #31 of 50 Hotels in Arlington
Chicago, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“appearances are deceiving - expected better”
3 of 5 bubbles Reviewed June 13, 2013

The hotel is very nice looking, kind of high tech. The staff was friendly, but hard to find. I had a question and called the front desk. The phone rang 15-20 times but no one picked up. This happened three times that night. I never did get anyone. They had two printers in the lobby to print your boarding documents. After spending about 15 minutes trying to print my boarding pass, I discovered neither terminal was working.

I agree with other commenters who mentioned the noise. I too was on the 9th floor and heard outdoor noise as well as the elevators or some other loud machinery running all night. I was awakened early by an alarm clock I didn't set and couldn't get back to sleep because of the noise. Also, I realize this is a personal preference but I don't think a full length mirror opposite the toilet is the best placement. Why not put it on the other side of the bathroom door?

  • Stayed June 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Julie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerWASCT, General Manager at Courtyard Arlington Crystal City / Reagan National Airport, responded to this review, July 9, 2013
Dear Julie K-

Thank you for your review of the hotel. I am sorry you experienced difficulty reaching the front desk staff by phone during your stay. Your comments have been review with the staff members on duty at the time. We are always happy to assist with boarding pass issues at the front desk and resetting the printers should they not print automatically for a guest.

Best regards and Safe Travels!
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438 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
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  • English first
  • German first
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English first
Toronto, Canada
Level Contributor
88 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 bubbles Reviewed June 7, 2013

I stayed at this property on a recent business trip. The lobby of the hotel is quite nice, the restaurant - if staffed properly - could be nice. The rooms appear okay however they are very noisy - windows probably not sounded insulated (despite being on 9th floor could hear every car drive by), you can hear anytime a neighbour or the room above runs a tap or goes to the toilet, and any traffic in hall is very loud.

  • Stayed June 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank DDO89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerWASCT, General Manager at Courtyard Arlington Crystal City / Reagan National Airport, responded to this review, June 13, 2013
Dear DD089-

Thank you for your review. I am sorry that you found the room in which you stayed to be noisy and the restaurant service to be mediocre. I would be happy to research your concerns further and take corrective action if you wish to contact me directly at cy.wasct.gm@marriott.com.

Thank you for choosing Courtyard. I look forward to hearing from you so that I may assist you further.
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Simpsonville, South Carolina
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed June 7, 2013

My friends and I traveled to Arlington Va. to visit Washington DC. The proximity of this hotel to downtown DC is a very easy commute by metro. They provide a shuttle to the closest metro station so there is no need to move your car once it is parked in the garage.

The rooms were spacious and clean and the view was very nice.

The only problems with this hotel that I found were that the parking garage elevator only goes to the lobby and you have to transfer to another elevator. Its a little inconvenient but I think they do it for security reasons. The other issue I had was that there really is no coffee shop or restaurant in the hotel lobby. It is just a small bar/coffee area. But it was good enough.

The staff were very helpful and pleasant. I would recommend this hotel for sure. We will be back next year.

Room Tip: Ask for a room on a high floor so you can have a view.
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  • Stayed June 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mitsle1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerWASCT, General Manager at Courtyard Arlington Crystal City / Reagan National Airport, responded to this review, June 13, 2013
Dear Mitsle1-

Thank you for choosing Courtyard and for taking the time to share your feedback. You are correct about the elevator design. For guest safety, we have split elevators so that you must come through the lobby before going to the guest tower. I must say I'm surprised that you did not find our Bistro's full range of breakfast, dinner and bar options to provide enough options for meals and beverages during your stay. We have a full range of breakfast items from grab and go through full breakfast plates with eggs, meats, toast and sides. Our dinner options range from lite fare and appitizers to full dinners with steak, seafood and pastas. Maybe on your next visit, we can assist you with some additional highlights on our menu or local dinning options.

Again, thank you for staying and Safe Travels!
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Washington DC, District of Columbia
Level Contributor
125 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed June 6, 2013

I stayed here in business and it did not disappoint. Garage parking system was imperfect and hard to figure out at first, and the front desk service slow (I was often waiting for too long...), but I enjoyed the hotel and got good restaurant recommendations and good service in the room. Breakfast was decent too.

  • Stayed July 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank A L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerWASCT, General Manager at Courtyard Arlington Crystal City / Reagan National Airport, responded to this review, June 13, 2013
Dear A L

Thank you for your review of your stay with us at Courtyard, I appreciate your feedback on the staffing at the front desk. As with most hotels, there are busy times and slower times even within a day, so we work to ensure we have the right amount of staffing available to serve guests. We are not perfect and sometimes miss the mark on having folks available at the right time. Our Bistro is a great place to Eat! Drink! and Connect! throughout the day. I'm glad you enjoyed it.

Safe Travels!
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Louisville, Kentucky
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed May 28, 2013

Hotel was in good location with shuttle service that was prompt and ontime to airport and Metro station in Crystal City. Everyone was hospitable and very helpful. Only a couple of complaints. I have read other posts regarding inattentive life guards and I experianced this also. The life guard would rather use the gym equipment in the workout room than be on duty at his post in the pool. Also the hotel pool towel hamper was running over and needed to be attended to and it was not.

Room Tip: Good place to stay away from the city - yet close enough that you are not that far away.
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  • Stayed May 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jason S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerWASCT, General Manager at Courtyard Arlington Crystal City / Reagan National Airport, responded to this review, June 13, 2013
Dear Jason S.
Thank you for your review of your recent stay. Your comments have been shared with our pool operator and the life guard in question has been removed from serving our hotel. We have a service standards clause with the pool company. When our guests have a concern, we do our best to address it quickly and resolve it moving forward. The pool company has been very receptive to our concerns and addresses them quickly. I have also shared your comments about the towels with our Director of Services so that she could follow up with the housekeeping attendant who services the pool and health club area.

Again, thank you for sharing! Safe travels!
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San Diego, California
Level Contributor
124 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 bubbles Reviewed May 23, 2013

This Courtyard is clean, updated and functional with a very friendly staff, but I had to move rooms because of the droning noise from the elevators on the higher floors. Staff were more than gracious in accommodating a move. The ground floor restaurant/bar area is nice and it's walking distance to the bar and restaurant at the Renaissance.

Room Tip: If you are noise-sensitive ask for a lower floor room as far from elevators as possible.
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  • Stayed April 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank thelivingjuj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerWASCT, General Manager at Courtyard Arlington Crystal City / Reagan National Airport, responded to this review, May 28, 2013
Dear the livingjuj-

Thank you for your feedback. I do apologize that the elevators disturbed you in your initial room, but I am happy the staff was able to immediately solve the issue for you by relocating you away from the elevators. We are due for a modernization on the elevators, which should improve their opperations and reduce noise as well.

Thank you for staying and Safe Travels!
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Asia
Level Contributor
215 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
4 of 5 bubbles Reviewed May 18, 2013

From the National Airport get on the hotel shuttle which takes about 8 mins. Just wait outside the airport by the curb with a sign that says 'Hotel Shuttles', look for the one marked with the hotel's name.

Hotel is good, clean, basic, appears fairly new. Nice little place on the ground floor to relax, have a coffee and surf the net. Two terminals in lobby to check-in your departing flight and print boarding passes, and see the flight schedules on a monitor - nice touch. Looks like tourist groups stay here too. Self parking is 22 usd, typical cost. McDonalds within walking distance, and so is the CVS pharmacy, not many places to eat unfortunately and no shopping whatsoever. So, keep expectations relative. However, you can take the shuttle to get near the Metro stop and adventure out on the subway.

Our room was basic, no frig, no bottled water, but coffee maker in the bathroom. Bath was a nice size, but only one sink. Small closet, larger flat screen -nice, small couch and coffee table, comfy King bed, smaller windows and wall A/C. Room was adequate size, but no more than 2 people would feel comfortable. Clean and bright hallways, but doors are a bit loud. Traffic can be noisey, so get a high level room since the windows don't seem to muffle that well.

Room Tip: Higher floor away from elevator towards the end.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LaoBlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerWASCT, General Manager at Courtyard Arlington Crystal City / Reagan National Airport, responded to this review, May 28, 2013
Dear LaoBlue-

Thank you for sharing your experience and observations with us! I'm glad we met your expectiations and you enjoyed the overall experience. We do have mini-fridges in all of our guest rooms, so I will double check to see whe the refrigerator was not in the cabinet under your TV.

Safe Travels!
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Additional Information about Courtyard Arlington Crystal City / Reagan National Airport

Property: Courtyard Arlington Crystal City / Reagan National Airport
Address: 2899 Jefferson Davis Hwy, Arlington, VA 22202-4039
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#17 Family Hotel in Arlington
#30 Business Hotel in Arlington
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Arlington Crystal City / Reagan National Airport 3*
Number of rooms: 268
Official Description (provided by the hotel):
Located in vibrant Arlington, VA the Courtyard Reagan National Airport Hotel offers ideal accommodations for vacations and business trips alike. This hotel in Crystal City is only half a mile away from DCA Airport and with complimentary shuttle service to the Crystal City Metro Rail Station, the tourist attractions in and around Washington, DC are at guests' fingertips. The hotel is also just minutes to area businesses and government agencies, including the Pentagon, PBS, Boeing, Lockheed Martin, Northrop Grumman and IBM. Amenities at this Crystal City, VA hotel include a redesigned lobby with flexible work spaces, free Wi-Fi and easy access to the latest news, weather and airport conditions via our GoBoard. The Bistro provides enhanced food and beverage offerings in the morning and evening dinner service with cocktails. Enjoy comfortable accommodations with flat screen TVs and luxurious Marriott bedding. Break away from business as usual at the Courtyard Arlington Crystal City Reagan Airport (DCA) Hotel. ... more   less 
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Also Known As:
Courtyard Arlington Crystal City/Reagan National Airport Hotel Arlington
Arlington Marriott
Arlington Courtyard

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