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Reviewed April 5, 2011

The hotel itself is very well kept with modern facilities and a nice trendy lounge/lobby area. Unfortunately, we had a negative experience due to the service of the staff.

- We reserved a room for 4 people (2 on a king bed, 2 on a pull-out sofa). On the first night, I called the desk to ask for extra blankets for the two of us on the sofa. I had earlier looked in the room for blankets; just two sheets were crumpled in a zipper bag in the closet (it was unclear if they were washed or not as there was a small black hair on on one). But after calling, no one brought anything to the room. When I called a second time (45 min. later), someone brought up 4 sheets and said there were no blankets in the entire hotel. The second night, the same thing happened. Though the front desk employee said he would try to locate blankets, they were never found (again I had to call a second time to receive anything--just sheets were finally brought to the room).

- Not enough towels were provided in the bathroom (just three large one when we clearly had four people in the room).

- We had to get to the Crystal City Metro station early on Sunday morning. On Saturday night we asked if the shuttle service would be available for Sunday morning. The clerk promised us that yes, just simply come down and they will do the run for us whenever we needed. On Sunday morning when we came down, we were informed that the Metro shuttle didn't start until 9:30 am and that the metro was not running then (in fact, it was running for a special event that day and opened at 5 am--the Cherry Blossom 10 mile run on April 3, 2011). After arguing and insisting that we were told differently and that we HAD to get to the metro station, the driver finally agreed (note that the station is less than a 5 minute drive away).

On checkout when I asked for directions to Arlington National Cemetery (just a 6 min. drive away), the employee did not know how to get there and could not locate a map for me. Finally, a second employee gave me directions after a few minutes of searching (a map was never found).

There was always a line at least two people deep when I went to the front desk. Though this isn't really a huge issue, after continuously going to the desk to ask for small things, it became a reoccurring issue.

  • Stayed: April 2011, traveled as a couple
    • Value
    • Location
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2  Thank Swissbulgarican
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2011

We really enjoyed our recent stay at the Courtyard by Marriott Crystal City.
The Hotel was very clean and like brand new (had a recent renovation, I think.)
The rooms were spacious and we really liked the large screen TV. The bed was very comfortable.
The location was a bit off the main path into DC, but their shuttle service was convenient. We walked it once to the Metro, and it wasn't a bad walk, but after walking a lot on the DC Mall, we definitely took advantage of the shuttle after our first day!
The service from the Front Desk was fantastic. They were friendly and helped us when we forgot some of our supplies at home free of charge.
The free Wireless Internet and the USA Today papers were a nice benefit.
Although the hotel itself was quiet, the outside noise (which can't be controlled) echoed off the buildings and caught us off-guard a little - it wasn't that big of a deal.
The Housekeeper was great! Our room looked fantastic each day we returned.

We will definitely stay here again! Great value and clean, comfortable stay.

We will definitely stay here again

  • Stayed: March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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2  Thank crmav18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 18, 2011

Stayed one night here (<12 hours) in transit as i had an early flight out of Regan airport. Booked off the Marriott website at $259 + taxes.

It's a standard Courtyard and, as others have noted, is undergoing renovations. My issue was that the internet in my room (#1328 - management if you are reading this) simply didn't work. I spent about 1/2 hour on the line to the support guys and they got it working briefly (by re-booting the access point) but as soon as I put the phone down it failed again. It is definitely localized to the room area as everything worked fine in the lobby. I ended up using my mobile bb dongle as another 1/2 on the phone to support was not something to relish.

I also felt the price was high. The only, repeat, only thing this hotel has going for it is the fact it's a 2 minute shuttle ride to Regan airport. The shuttle starts as 5:10am and that 1st shuttle was surprisingly busy.

So, on a value and a lack of internet basis, I've awarded 3 stars. There is nothing intrinsically wrong with the place but it wasn't a good experience for me that visit.

  • Stayed: February 2011, traveled on business
    • Value
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    • Cleanliness
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Thank drc225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 1, 2011

I stayed at this Hotel because of its proximity to Reagan National (DCA). It is currently undergoing renovation to the first floor Lobby area so the "Lobby" is operating out of the second floor foyer. To gain admittance from the underground parking garage one must follow directions to the staff elevator and get off on the second floor. When explicit directions are provided there is no lockout on the elevator for going to the other floors. This permits access to all floors of the hotel from the garage - a security nightmare. For the 'inconvience' posed by the renovation, the $16 per night parking fee was waved. I'd rather have paid that for added security. According to the friendly and apologetic staff renovations to the lobby should be completed by mid-February. Until then consider other hotel options.

The room itself was clean and servicable yet is becoming somewhat dated. I would expect renovations to guest rooms will be next on the agenda.

Because the hotel restaurant is on the first floor (undergoing renovation) dining accomadations have been moved to conference rooms on the second floor. Breakfast was not included with my room fee and the cost was way too high and out of proportion to the food being served. Restaurants outside the Hotel are limited. Unless you can travel some distance you will be stuck with a fast food restaurant across the highway.

Stayed: January 2011, traveled on business
Thank Omniscient1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2011

My wife and I received a complementary 3 night stay because this hotel donated rooms to the USO so families could visit service members during the holidays. We are so appreciative of this act of kindness. The hotel is very clean, the rooms are nice and spacious. The bedding is comfortable, and we slept really well in our quiet room. Parking in the underground garage is $16 per night which surprised us a bit. The Metro system is a bit of a hike but you can walk most of it indoors through the Crystal city shops. Their are some fun bars and eateries 3 blocks up, and a McDonalds one block away. The building itself is difficult to see from the street as it sits back 1/2 block from it's address street. We drove past it 4 times. We walked and used the Metro for all our daily outings and felt safe even after dark. Thank you Marriot!

Stayed: December 2010, traveled as a couple
Thank Thomaskm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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