I have stayed at this hotel many times and found it to be very adequate. But this time I want to review the restaurant in the hotel Fin and Hoof. Last night after a very long day I stopped in the bar and ordered a drink. When my change came there were $3 on top of the check and $3 underneath. Clearly the bartender was "suggesting" a $3 tip for a $12 drink. The change was short $1 as well. This was corrected but left me with a very negative impression.
Tonight I stopped in the restaurant at 7:30pm. Very few diners. I decided to order a bottle of wine. One glass at the table and the rest to take to the room. The menu listed the bottle @ $44 on one part of the wine list and $48 on another. The bartender who was also the server said it was an error and would charge $48. When the bottle arrived the server/bartender opened the bottle and poured without showing me the label. He served me a 2011 Malbec not the 2009 that was listed. When I called this to his attention he simply apologized but did not offer to correct it or to adjust the bill.
There are other restaurants nearby but when you are tired its nice to feel that your hotel can offer good service, honest service. Maybe this is just an honest mistake twice but being that the bartender and server are the same two days in a row it leaves me feeling ripped off.
- Official Description (provided by the hotel):
- Sheraton Suites Old Town Alexandria is an all-suites hotel ideal for family vacations. We're near Washington, D.C., Ronald Reagan National Airport, the Potomac, the Pentagon, Mount Vernon, and more. ... more less
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- Also Known As:
- Sheraton Suites Old Town Alexandria Hotel Alexandria
- Sheraton Hotel Old Town Alexandria
- Alexandria Sheraton
- Sheraton Suite Old Town Alexandria
- Sheraton Alexandria