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Reviewed August 13, 2013

Hotel was comfortable. Pool is only 3 feet deep for the whole length, but that was good for the little ones. Had asked for connecting rooms but were not able to get them due to a group being there. Restaurant was closed for dinner due to this same group. Ate across the street and had a nice meal. Breakfast was good, especially for a free buffet. Unfortunately, the wait staff seemed upset...perhaps because they felt they wouldn't get a tip????? We left one and always do so even when the buffet is included in price of the room. After all, they put juice and coffee on the table and got milk for the little ones and had to bus the dirty dishes.

  • Stayed: August 2013, traveled with family
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Thank Bb K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this reviewResponded August 14, 2013

Thank you for your nice comments. Sorry that we weren't able to meet all of your dining needs but, we are glad that you enjoyed your stay. We look forward to welcoming you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2013

We stayed at the Sheraton on July 12th while visiting colleges in the Washington area. The Sheraton was only a few miles from the city and the airport. We were able to take the hotel shuttle to the airport and then hop on the metro to head into the city. This was a great feature if you don’t want to drive in and out the city. There is also a metro stop about seven blocks from the hotel. However, its not in the best neighborhood.

The hotel was very pleasant. The lobby is nice and the staff was great. They recommended a great steak place around the corner and were very attentive to our needs. The front desk clerk said we can park for free on the street as long as we move our car before 11 am. That wasn’t a problem for us. So we parked for free.

We stayed in a suite and it was nicely appointed. The living room was divided by French doors. However the white paper thin blinds didn’t give much privacy. The coffee maker with the tea/coffee was a great touch. Overall it was good hotel and offered a great value.

  • Stayed: July 2013, traveled with family
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1  Thank nomadicfemale7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this reviewResponded August 7, 2013

Thank you for your nice comments. We are certainly glad that you enjoyed your stay and we look forward to welcoming you back soon.

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Reviewed August 4, 2013

We stayed two nights at the Sheraton and thoroughly enjoyed it. The suite was large, with the bedroom separated from the "living room" by beautiful french doors. The bed was very comfortable and the shower was awesome! Everything was clean and well maintained. The room had a small refrigerator, a microwave, and a coffee maker with both coffee and tea available. The hotel is not in the "heart of the city", so we did have to drive our car to the Metro station. (By car, it took only about 5 minutes, and I suppose one could walk if you weren't carrying a lot of things). There is a supermarket, a Trader Joe's, and several restaurants within walking distance though. We went to an excellent one called King Street Blues that was only .6 miles away. It was beautiful walking there through the residential area and viewing the old townhouses. We even passed a street that was made by Hessian soldiers out of cobble-stones. Despite a large family reunion at the hotel, it was quiet on the floor that we were on. The only annoying thing about the hotel was that the garage sensor did not work, so every time we wanted to get in or out of the parking garage, we had to "buzz" the front desk. It was also somewhat annoying that we had to pay for internet and for parking; why not just add it to the cost of the room? Speaking of which, we used a special rate for our trip: first night was $119 and the next was the last 2 digits of your birth-year (which meant our 2nd night was $58!). While there, my husband did use the gym, and said it was small but had everything he needed. While most of the staff was friendly, the check-in people were "just doing a job", albeit it was after midnight when we checked in. Still, they did not "greet us", and continued to "work on paperwork" until we said hi to them. To top it off, our bill was then incorrect when we went to check out (the guy who checked us in did not give us the special rate, despite booking us under it), but the morning desk people took care of it promptly and apologized for the inconvenience.

  • Stayed: July 2013, traveled as a couple
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1  Thank cpgz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this reviewResponded August 5, 2013

Thank you for your nice comments an your constructive advice. We hope that you will choose us again for your future stays in our area.

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Reviewed August 3, 2013

We stayed in Sheraton Suites, Old Town Alexandria, for four nights. The rooms were okay but smelled slightly like mildew. Only one elevator was working for the first three days and neither was working for a period of time during check-out on the last day. There were long waits for the elevator at times and/or the stairs had to be used. We were very surprised that there was a charge for in-room internet access. The good - the king bed was very comfortable. Some suggestions.....free in-room internet, better elevator service, and free breakfast for each guest.

  • Stayed: July 2013, traveled with family
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1  Thank gvbesouw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this reviewResponded August 5, 2013

Thank you for your feedback. Sorry for the unfortunate situation with the elevators. We have worked very closely with the vendor to repair this issue. We hope that you will choose us again in the future.

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Reviewed August 3, 2013

Very clean hotel. Staff was friendly. The hotel was not as close to King Street or the metro as we liked. Though the hotel provided a shuttle, when we inquiry it was always 1/2 hour wait and of course you could walk there faster then the time they decided to provide you with the service. They had a pool, it was a lap pool which is not what a family with kids would have wanted. This could have been made clearer on the web site. The room through AAA came with free breakfast buffet for two. Which is a great deal if you are only staying with two people in your room. The first day, we were told our kids were free also at the buffet and then the bill came for them $17.50 for two small kids who barely at anything. Needless, to say we never ate in the restaurant again or used our "free breakfast" vouchers again. After all if you are a family, why would you split up where you eat and who in their right mind would pay $17.50 for two children to eat breakfast.

Stayed: July 2013, traveled with family
Thank Pdonatyandkids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this reviewResponded August 5, 2013

Thank you for your feedback. We will certainly work to ensure that the communications regarding the services and pricing are made clearer regarding the AAA discounts. We hope that you will use us again in the future.

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