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Reviewed April 26, 2012

I have stayed here many times before and the comfort of the bedding is incredible.I also have dined and the restaurant on site and have always been quite pleased.Great location not fare washington national and they will shuttle you there to catch metro into city or wherever.

Room Tip: no great views but not a far walk river and many restaurants
  • Stayed: September 2011, traveled with family
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Thank rdw58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this reviewResponded April 27, 2012

Thanks so much for your review and loyalty. It is customers like you that we are most proud of as it shows your experience was so good that you want to make sure you have it again and again. I look forward to seeing you again soon!

Kindly,

Steve W.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2012

My husband and I stayed at the Sheraton Suites Old Town Alexandria mid-April for our Spring break vacation to Washington, DC to see the Cherry Blossoms. We have found our new home base for whenever we travel to DC; Sheraton Suites Old Town was AWESOME!

Below is an outline that covers it all:

Location - Sheraton Suites Old Town Alexandria is just off of Route 1 south of Washington, DC in Alexandria, VA (exit off of I-495). You are a very short Metro ride (or shuttle ride) to Reagan National Airport and are within a few block walk of the Braddock Road Metro Station. The area around the Sheraton is very quiet since you are not at the busy King Street district. Trader Joe's and Giant Supermarket are both one block away from the hotel. We never felt unsafe walking around even late in the evening.

Customer Service - from the front desk staff, housekeeping to the shuttle drivers, the customer service cannot be beat! Special thanks to Zach and Modesto who went the extra mile to ensure we enjoyed our stay. My husband was celebrating his 50th birthday. The Sheraton Suites Old Town provided a complimentary cake and bottle of wine (we returned the wine since we do not drink alcohol). How thoughtful and awesome it was for them to do this!

Accommodations - two-room suite, plenty of room for two adults, refrigerator, coffee maker and microwave all clean and in working order. Bathrooms were spotless, and our room was taken care of everyday. The room looked recently refurbished with new furniture and lamps. The only item that we could see that needed attention was the elevator; it was noisy.

Transportation/Parking - Hats off to Modesto and the other shuttle drivers who took care of us. There was never a time we had to wait more than 10 minutes for the shuttle to pick us up from the Metro station or King Street. The van drivers even gave us recommendations for great places to eat and things to see and do around Alexandria. We parked out SUV on the streets behind the hotel for free and could see it from our hotel window and had no problems. Warning: do not park by any street signs that say no parking or have restricted hours. Our last night we opted to park in the underground garage to make it easier for loading and departure.

Food - we picked the room and breakfast package and it was terrific! Every morning we were treated to a full buffet breakfast in the restaurant that included beverages and the breakfast was good and filling.

Overall - I would give this hotel an overall "VERY GOOD" rating. My husband and I have decided that this will be the only hotel we will stay at when visiting Washington, DC because of the cleanliness, location and GREAT customer service. Again, thank you Sheraton Suites Old Town, our new Home Base for DC!

Room Tip: Join Starwood travelers program to accumulate points and access to the Club floors. Awesome benefits (water, snacks, coffee, fruit).
  • Stayed: April 2012, traveled as a couple
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Thank JoAnnR411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this reviewResponded April 27, 2012

It's the special touches that make all the difference. I am glad you had a nice visit and thanks for your kind remarks. When we can make a special occassion better we are always glad to do so. Please do make us your home base on your next visit! We would be honored.

Warmest Regards,

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Reviewed April 25, 2012

Stay at the hotel or one day 4/24 after a flight cancellation. It was very clean great room layout, large bed with pullout bed pently of room for 4 people . Hotel was close to shops and restaurants. Very good customer service. In house restaurant was nice little pricey but filled all of my request without a problem. In store is tiny just some candy nd chips. Great location for site seeing and historical sites.free airport shuttle to Ronald Reagan airport. Room was overpriced for $300 per night.

Room Tip: Stay at another hotel to save money
  • Stayed: April 2012, traveled with family
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Thank smarttraveler4fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this reviewResponded April 26, 2012

Sorry to hear about your flight being cancelled but glad you found your way to the Sheraton Suites Old Town. We are very close to the airport and have the shuttle to pick you up so we are very popular in the area. Unfortunately the hotel was just about full so our rates were hgher than usual but often times they can be much lower with more advance notice. Thanks so much for staying with us and for your comments. We hope the next time you can spend it with us for much longer than a quick overnight emergency.

Warmest Regards,

Steve W.

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Reviewed April 23, 2012

This hotel was not my first choice, but since it was the Cherry blossom festival in Wash. D.C. it was the best available.
The location is great.
It is outside of D.C. but they have a shuttle to the metro station and to downtown Alexandria, and you can get away from the big city for awhile and walk through historic Alexandria.
The rooms are very nice, not as big as some suites I've stayed in but plenty big and very comfortable.
Overall it was a very pleasant surprise.

Room Tip: Ask for a room away from the elevators.
  • Stayed: April 2012, traveled solo
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Thank rcssttn02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this reviewResponded April 26, 2012

Thank you very much for your comments. We agree, staying in Old Town is often a better solution than staying in the big city and our rates tend to be more reasonable. This hotel is often a big surprise because many people forget that this Sheraton has all Suites and they are much larger than standard rooms for the same price. Glad to hear you had a nice visit and hope to see you again soon!!!

Kindly,

Steve W.

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Reviewed April 23, 2012

Stayed in a suite with a family of 5 back in February. While a little tight for 2 adults and 3 children, it was only for the long President's weekend. The rooms were very clean and the staff at the front desk was very nice. When we checked in, they had nicely upgraded us to a king suite, but that didn't work for us with the 3 teenagers. The staff found another room for us quickly and things worked out fine.

The hotel is in walking distance of a number of restaurants and the restaurant in the hotel has an excellent breakfast. Since we needed to drive into DC for our activities, we did not use the Metro, but that is also close by if you decide to go that way. The parking for the hotel is covered and secure although pricey for the day. I would think the hotel would discount the parking slightly, but maybe that will be something they can do in the future.

Otherwise this was a great place to stay.

Room Tip: King Suite is nice for a couple. The double bed suites while able to sleep 5, are still limited on space.
  • Stayed: February 2012, traveled with family
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Thank BRosaJr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this reviewResponded April 26, 2012

Thanks so much for your review and comments. I am glad you had a nice visit and that we could accommodate your family. Coming from a family of 6 I know how hard it is to travel these days and fit everyone in one place. I am glad we have the suites that worked out. Please do visit us again and next time we hope to earn a 5 star rating!!!

Warmest Regards,

Steve W.

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