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“Great, Renovated Courtyard with Amazing Service” 4 of 5 bubbles
Review of Courtyard Alexandria Pentagon South

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Courtyard Alexandria Pentagon South
Ranked #24 of 54 Hotels in Alexandria
1 review
“Great, Renovated Courtyard with Amazing Service”
4 of 5 bubbles Reviewed September 14, 2013 via mobile

Extremely attentive staff, who upgraded us free of charge after noting we had 2 kids and wanted a little more space. Great food in a really pretty lobby, renovated within last couple years. Front desk staff and housekeeping were awesome in helping us locate a dear, over loved stuffed animal that our son would have desperately missed, as it get stuck in some sheets after our first night. They spent at least an hour digging through piles and piles of sheets to find it. Thank you!!

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Skinsey123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, September 23, 2013
Skinsey123 -
Thank you for your review of your recent stay with us. We enjoyed having you and your family with us. I will be happy to pass along your comments regarding the lost and found stuffed animal to the front desk and housekeeping staff. We hope to see you and your family with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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401 reviews from our community

Traveler rating
    198
    100
    57
    26
    20
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
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  • English first
  • German first
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English first
Boulder, CO
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 6, 2013

We had a group here for a weekend conference, followed by a week of training. For any venue this is a stressful experience. Courtyard Alexandria Pentagon South was fantastic! They assisted with all the crazy requests that our people made. The staff were always friendly and helpful. The rooms were great. The only comments our people made were praising the hotel and its staff. I highly recommend this hotel to anyone - whether a individual or a family up to a full group. They rate as Excellent!

  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tripp M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, September 23, 2013
Tripp M. -
Thank you for the review of your recent stay. It was a pleasure having you and your group with us. I am pleased to hear that the staff you encountered was able to accomodate your requests. We hope to see you again soon.
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Winterville, Georgia
2 reviews
5 of 5 bubbles Reviewed August 29, 2013

My husband and I stayed at the Courtyard Alexandria Pentagon South for 3 nights. We were very unfamiliar with the area and was treated so very nice. Stephanie helped us when we arrived with a quick trip to New York City. She got us connected with our travel and hotel in New York. She went out of her way to help us. She treated us so special. Also, Beza helped us so much with our tour and arrangements in Washington. She went out of her way to do everything that she could do to make our trip so perfect. The hotel was so clean and all the staff were very friendly and made our trip so enjoyable. We were on a 2 week vacation and this hotel was the nicest and had the best staff of any hotel we stayed in. The rate of the hotel was also the best we found. I can't say enough about this place and are so thankful for Stephanie and Beza being there for us. Marriott should be very proud of this hotel and all the staff. Thank you Beza and Stephanie for taking such good care of us. I don't know what we would have done without you two!
The Whitlow's

Room Tip: We were on the 9th floor and we were very pleased. There is a washer & dryer on the 2nd floor t...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jenny W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, September 1, 2013
Thank you for an excellent review. I am very happy that we were able to accommodate you during your vacation. I am very pleased to hear that Stephanie and Beza were able to assist you as they did. I will happily share your comments with them and the rest of the staff. I know that will appreciate such wonderful comments about them. We look forward to having you stay with us again on your next visit to the DC area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Genova
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 25, 2013

While visiting alexandria,my fiance' and i stayed here nine nights and thoroughly enjoyed the hotel. We would like to thank front receptionist,Bezen for being very helpful and friendly! We really enjoyed out stay and look forward to staying here again!!!!

Room Tip: Remember if you want breakfast you must specify
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PortofinoGenova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, September 1, 2013
Thank you for such a wonderful review of your recent stay with us. It was a pleasure having you both with us for such an extended stay. I will make sure to share your comments with Bezen, she will be happy to hear how she impacted your stay. We look forward to your next stay with us.
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Alexandria, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 8, 2013

I just want to thank Betsy Starr and Estaban for making our stay such a special and memorable experience. Our family hosted a family reunion in the month of July, and the service was extraordinary. Ms Starr made herself available every step of the way, and I greatly appreciate that.

The rooms and common area was very clean, colorful and warm. If you are looking for a nice and friendly place to stay, please check them out. They won't disappoint you.

Dolly

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dolly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, August 14, 2013
Thank you so much for your wonderful review of your recent stay with us. I will gladly share your comments with Betsy and Estaban, I know they will enjoy hearing your comments. It was a pleasure to have you and your family with us and we hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
2 reviews
5 of 5 bubbles Reviewed August 7, 2013

Wanted to Thank Betsy Starr and the Management at the Courtyard Alexandria for a wonderful "experience" during our recent stay in July. We traveled with multiple teams to DC for a Nationals competition and the accommodation's where perfect. From the planning stage through arrival Betsy managed every detail for our group and went above and beyond to ensure every detail was covered.
The General Manager and Staff checked in with us throughout the five day stay and made sure everyone was comfortable and needs were met for the smallest of details. We look forward to returning next year "our third year" to another warm welcome and "Thank the staff "for all you do.

This Courtyard is tops in our books!!!!

Room Tip: All are great
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  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lsoucy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, August 8, 2013
Thank you for taking the time to review your stay with us. I greatly appreciate your feedback and will certainly share your comments with Betsy. It was a pleasure having you with us during your visit to the DC area and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Virginia, United States
Level Contributor
3 reviews
5 of 5 bubbles Reviewed August 1, 2013

court yard by Marriott is one of the best hotels in this area. They provide excellent rooms for a decent price. The hotel clerk freweyni is an extremely friendly and professional person to deal with, she provides the customer service I desire. For those trying to find a nice clean friendly hotel, look no farther. That is the best hotel in the town.

  • Stayed July 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Fikre T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, August 4, 2013
Thank you for taking the time to review your recent stay with us. I appreciate your positive comments and I will be happy to share your comments with Freweini. She will be happy to hear how much she was able to impact your stay. Thank you for staying with us and we hope to see you again on your next visit to the DC area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Alexandria Pentagon South

Property: Courtyard Alexandria Pentagon South
Address: 4641 Kenmore Ave, Alexandria, VA 22304-1304 (Formerly Sheraton Pentagon)
Location: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Alexandria
#18 Business Hotel in Alexandria
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Alexandria Pentagon South 3*
Number of rooms: 203
Official Description (provided by the hotel):
The Courtyard Alexandria Pentagon South is located in Alexandria, VA. Equipped with state-of-the-art technology equipment, indoor pool, and fitness center, versatile for business or leisure travel. The Courtyard Alexandria Pentagon South hotel also offers a free hotel shuttle service to and from Reagan National Airport, BRAC-133 (the Mark Center) and the Pentagon City Metro station. ... more   less 
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Also Known As:
Courtyard Alexandria Pentagon South Hotel Alexandria
Alexandria Courtyard

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